Front Desk Agent

2 weeks ago

Valparaiso, United States Hampton Inn & Suites Valparaiso Full time

: Responsible for registering guest, assign to rooms, and checking out guests in a prompt and courteous manner. You must be able to furnish varied and routine information to guests and fellow employees in a courteous, pleasant and tactful manner.

PRIMARY RESPONSIBILITES:

- Counts and verifies bills and coins in drawer.
- Checks in guests, establishes credit and assigns rooms according to standard operating procedures.
- Pre-blocks and pre-registers groups or tours as assigned.
- Checks out guests, finalizes folio, collects payment, and obtains guest room key.
- Resolves customer complaints, recording specific complaint information.
- Maintains and cleans immediate work area.
- Balances drawer at the end of shift and prepares cash drop and records on Cash Drop Log.
- Inspects all conference rooms and common areas each day to ensure security standards are met.
- To handle all incoming reservations.
- To be familiar with the local areas surrounding the hotel with regards to restaurants, gas stations, etc.
- To handle inquiries, both phone and in person, giving property tours when at all possible.
- Washes, dries and folds laundry during their shift according to the Laundry Attendant guidelines.

**Job Type**: Part-time

Pay: From $14.00 per hour

Expected hours: 16 - 24 per week

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed

Work setting:

- In-person

Application Question(s):

- Do you have any schedule restrictions or days you cannot work?
- Are you willing to work holidays and weekends?

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: In person

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