Communications Controller
3 weeks ago
**Pay Rate Starting At**: $22.50/hr
**Job Summary**:
**Responsibilities**:
- **Dispatching Units**: Coordinate and dispatch units in accordance with established protocols and procedures.
- ** Incoming Calls Handling**: Respond to incoming calls, assessing the nature of the call and providing appropriate assistance or directing calls to relevant personnel as needed.
- ** Support Team Collaboration**:Work closely with Communications Associates, Specialists, and the Matrix and CAD Commander to ensure efficient and effective communication and coordination of resources.
- **CAD Information Management**: Update and accurately enter information into the Computer-Aided Dispatch (CAD) system to maintain up-to-date records of incidents, unit statuses, and other relevant data.
- **Resource Allocation**: Prioritize and allocate available resources based on the urgency and severity of incoming calls and ongoing incidents.
- **Communication Liaison**: Serve as a central point of contact for communication between field units, emergency services personnel, and other relevant stakeholders.
- **Emergency Response Coordination**:Coordinate multi-agency responses during large-scale incidents or emergencies, facilitating communication and collaboration among different entities involved.
- **Quality Assurance**: Ensure compliance with established protocols, procedures, and regulatory requirements to maintain high standards of service delivery and patient care.
**Note**: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive of all responsibilities, duties, and skills required. Responsibilities may evolve or change over time in response to organizational needs.
**Qualifications**:
- High school diploma or equivalent; additional education or training in emergency dispatching or related field preferred.
- EMT (Emergency Medical Technician) or EMD (Emergency Medical Dispatcher) certification required.
- Previous experience in emergency dispatching, call center operations, or a related role is desirable.
- Strong communication skills, including the ability to convey information accurately and effectively in high-pressure situations.
- Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks efficiently.
- Ability to work effectively as part of a team and collaborate with colleagues from diverse backgrounds and disciplines.
- Flexibility to work in shifts, including evenings, weekends, and holidays, as required in a 24/7 operations environment.
**Compliance & Safety**:
- Reviews paperwork for accuracy and correct process.
- Must participate in scheduled and unscheduled onsite compliance audits.
- Implements corrective/preventive measures as determined by the Corporate Compliance/Audit Committee.
- Cooperates with Internal Audit, Compliance and Dispatch Operations on any recommendations and changes to compliance and legal workflow issues.
- Takes swift and immediate action in accordance with Internal Audit and Corporate Compliance on any areas of concern.
- Complies and enforces all policies and procedures.
- Has successfully completed all required Compliance Training within the required time period.
- Has had no compliance-related corrective action during the current review period.
- Participate in Safety and Risk training and activities.
- Serves as a company representative promoting positive customer relationships through proactive involvement in public business and community activities.
- Ensures a safe and productive work environment. Be a steward of safety, that you and your peers operate safely, in an environment free from danger and risk.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
**Work Environment**:
The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
It is predominantly an indoor setting characterized by cleanliness, providing a comfortable and conducive atmosphere for administrative tasks. The following factors are representative of the work environment:
- Work is generally performed primarily in a clean, indoor office environment with no adverse conditions of temperature or weather. Generally, working around others, working alone, face-to-face, and verbal contact with others. May work irregular schedule/hours.
- Typing and Computer Interaction: Daily responsibilities include extensive use of computers and other electronic devices. Employees engage in typing, data entry, and computer interactions.
- Computer Screens: Employees regularly work with computer screens for extended durations. Proper lighting and screen ergonomics are maintained to reduce eye strain and promote a healthy visual environm
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