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Custodial Quality Control Inspector

3 months ago

Commerce, United States PRIDE Industries Full time

Pay Rate: $22 to $27 per hour, Depending on experience Telecommute Status: Onsite Announcement:
PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position:
**Job Description**:
**PRIDE Industries**

**Job**: Quality Control Inspector Corporate

**Job Code**: M92 - PR-QC Inspector-Corporate

**HR Title Group**: Quality

**Salary Grade**: N19

**FLSA Status**: Non-Exempt

**Approval Date**: March 2022

**SUPERVISES**:
There are no direct reports with this position.

***:
Under limited supervision, the Corporate Quality Control Inspector independently inspects a wide variety of services and processes for a variety of contracts. Employees in this job class are responsible for tracking and interpreting trend data for site management as well as developing and maintaining a successful working relationship with contract supervisory personnel. This job class requires comprehensive knowledge of QC functions, continuous improvement, as well as the ability to organize and budget time and resources while managing multiple projects and priorities.

**TYPICAL DUTIES**:
1. *Perform surveillance on assigned services IAW the quality management system by inspecting all site services and processes for conformity to established quality, and operational standards for compliance with contractual/corporate provisions

2. *Determine, coordinate, analyze and monitor all aspects of the corrective and preventive action program by determining the type of CAPA to assign for nonconformance items identified during surveillance activities, providing escalation where required

3. *Respond to and investigate customer quality complaints and issue necessary CAPA for resolution

4. *Perform joint surveillances activities with customer QA team to validate contractual responsibility and coordinate site response measures to resolve issues

5. *Coordinate, document, and facilitate quality process for site employees

6. *Educate Operations Management, Supervisors, and contracting personnel on QMS processes and procedures as well as the QCP and all computerized quality programs

7. *Represent the quality department through participation in Source America, corporate, customer and third party contract meetings, assessments and/or site visits

8. *Provide expertise and guidance in interpreting internal quality policies and procedures

9. *Develop and maintain site QCP processes and procedures, ensuring all site specific documents are up-to-date and reflect current personnel, site policies and processes relating to quality, and current documentation for quality surveillance operations

10. *Compile information and write narrative reports on statistical data for local and corporate management reviews for all assigned quality duties, providing data analysis when requested

11. *Maintain and organize all quality records

12. Research, analyze, and interpret regulations, rules, and industry standards to determine risk to both technical and operational aspects of the contract

13. Perform other duties and special projects as assigned
- Denotes Essential Job Function

**MINIMUM QUALIFICATIONS**:

- Knowledge of quality control methods, processes and programs such as ISO, Six Sigma, Lean, TQM or other quality system preferred;
- Experience in assigned line of business preferred (Custodial, Grounds, Commissaries);
- Ability to communicate effectively and respond to questions and requests from team, customers and others;
- Effective written communication skills using appropriate business English;
- Human relations skills to maintain effective working relationships with team;
- Effective customer service skills;
- Intermediate computer literacy including knowledge of word processing, spreadsheet, database and presentation software;
- Basic mathematical ability including addition, subtraction, multiplication, and division;
- Demonstrated customer service, problem solving and common sense skills.

**EDUCATION REQUIREMENTS**:
High School Diploma or GED

Technical/other training

**CERTIFICATES OR LICENSES REQUIRED**:
The following licenses or certificates may be required depending on local, state and/or contract requirements:
Customer Clearances

Valid Driver's License

**PHYSICAL REQUIREMENTS**:
Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance:

- Utilizing keyboard
- Viewing computer screen
- Bending, kneeling, stooping, squatting and reaching
- May require climbing ladders and/or step stools
- Standing and walking
- Maneuvering in and around the worksite

**WORK ENVIRONMENT**:
Work is performed primarily in an office environment with limited privacy and exposure to noise from others conducting business. The remainder of work is performed on job sites in the field, driving to and from worksite. Employees ma