Communication Specialist

4 weeks ago

Commerce, United States LifeLine Ambulance CA Full time

**Pay Range Starting At**: $21.00/hr

**Job Summary**:
As a Communications Specialist at LifeLine EMS's Communications and Dispatch Center, your core responsibility is to provide exceptional customer service while efficiently handling incoming calls from medical facilities and entering them into the CAD. This vital role involves accurately booking calls into the Computer-Aided Dispatch (CAD) system and collaborating with the Matrix and CAD Specialist (MACC) for precise Estimated Time of Arrivals (ETAs) and insurance-related inquiries.

**Responsibilities**:

- Essential Functions_
- **Superior Customer Service**: Deliver outstanding customer service by demonstrating empathy, patience, and professionalism when interacting with callers. Maintain a calm and reassuring demeanor during high-stress situations.
- **Call Handling**: Answer incoming calls promptly and gather essential information from medical facilities to initiate the booking process. Ensure accurate and complete data entry into the CAD system.
- **CAD Coordination**: Collaborate with the MACC to optimize dispatching procedures. Utilize the CAD system to assign appropriate ambulance units and efficiently allocate resources to meet response time targets.
- **ETAs and Insurance Queries**: Rely on the expertise of the MACC to provide callers with precise ETAs. Assist with answering questions related to insurance coverage and billing, utilizing available resources to provide accurate information.
- **Team Collaboration**: Work in close coordination with fellow Communications Specialists, Communications Specialists and Controllers, and the MACC to maintain effective communication and ensure seamless operations within the Communications and Dispatch Center.
- Maintains a comprehensive understanding of EMS and Dispatch policies, procedures, and regulations to ensure compliance and adherence to industry standards.

**Qualifications**:

- Emergency Medical Dispatcher (EMD) or EMT certificate.
- Proven experience in emergency communications, preferably within the EMS or related field.
- Excellent verbal and written communication skills, with the ability to communicate clearly and concisely in high-stress situations.
- In-depth knowledge of emergency communication systems, protocols, and best practices.
- Effective communication and interpersonal skills to collaborate with other Communications Specialists, dispatchers, and hospital and facility personnel.
- Strong organizational skills and the ability to multitask and prioritize tasks effectively.
- Exceptional problem-solving and decision-making abilities, especially in time-sensitive and critical situations.
- Ability to maintain composure and professionalism during high-pressure situations and effectively manage stress.
- Detail-oriented with exceptional organizational and time management abilities.
- Demonstrated ability to work collaboratively in a team environment and build strong relationships with stakeholders.

**Compliance & Safety**:

- Reviews paperwork for accuracy and correct process.
- Must participate in scheduled and unscheduled onsite compliance audits.
- Implements corrective/preventive measures as determined by the Corporate Compliance/Audit Committee.
- Cooperates with Internal Audit, Compliance and Dispatch Operations on any recommendations and changes to compliance and legal workflow issues.
- Takes swift and immediate action in accordance with Internal Audit and Corporate Compliance on any areas of concern.
- Complies and enforces all policies and procedures.
- Has successfully completed all required Compliance Training within the required time.
- Has had no compliance-related corrective action during the current review period.
- Participate in Safety and Risk training and activities.
- Serves as a company representative promoting positive customer relationships through proactive involvement in public business and community activities.
- Ensures a safe and productive work environment. Be a steward of safety, that you and your peers operate safely, in an environment free from danger and risk.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

**Work Environment**:
The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
It is predominantly an indoor setting characterized by cleanliness, providing a comfortable and conducive atmosphere for administrative tasks. The following factors are representative of the work environment:

- Typing and Computer Interaction: Daily responsibilities include extensive use of computers and other electronic devices. Employees engage in typing, data entry, and computer interactions.
- Computer Screens: Employees regularly work with computer screens for extended durations. Pr

  • Communication Specialist

    1 week ago

    Commerce, United States LifeLine Ambulance CA Full time

    **Pay Range Starting At**: $21.00/hr **Job Summary**: As a Communications Specialist at LifeLine EMS's Communications and Dispatch Center, your core responsibility is to provide exceptional customer service while efficiently handling incoming calls from medical facilities and entering them into the CAD. This vital role involves accurately booking calls into...

  • Community Outreach Specialist

    4 weeks ago

    Commerce, United States MEXICAN AMERICAN OPPORTUNITY FOUNDATION Full time

    **MEXICAN AMERICAN OPPORTUNITY FOUNDATION** **_Position:_** Community Outreach Specialist **_Program:_** MAOF Community Development Department **_Salary:_** $21.00 - $23.00 per hour **_Status:_** Full-Time (40 hours per week) **_Reports To:_** Community Development Director and/or designee **GENERAL SUMMARY** - Community Outreach Specialist will help...

  • Community Outreach Specialist

    1 day ago

    Commerce, United States MEXICAN AMERICAN OPPORTUNITY FOUNDATION Full time

    **MEXICAN AMERICAN OPPORTUNITY FOUNDATION** **_Position:_** Community Outreach Specialist **_Program:_** MAOF Community Development Department **_Salary:_** $21.00 - $23.00 per hour **_Status:_** Full-Time (40 hours per week) **_Reports To:_** Community Development Director and/or designee **GENERAL SUMMARY** - Community Outreach Specialist will help...

  • Communications Associate

    3 weeks ago

    Commerce, United States LifeLine Ambulance CA Full time

    **Pay Rate Starting At**: $20.50/hr **Job Summary** As a Communications Associate at LifeLine EMS's Communications and Dispatch Center, your core responsibility is to provide exceptional customer service while efficiently handling incoming calls from medical facilities. Collaborating with the Matrix and CAD Commander (MACC) for precise Estimated Time of...

  • Communications Associate

    7 days ago

    Commerce, United States LifeLine Ambulance CA Full time

    **Pay Rate Starting At**: $20.50/hr **Job Summary** As a Communications Associate at LifeLine EMS's Communications and Dispatch Center, your core responsibility is to provide exceptional customer service while efficiently handling incoming calls from medical facilities. Collaborating with the Matrix and CAD Commander (MACC) for precise Estimated Time of...

  • Emergency Communication Specialist III

    3 weeks ago

    Commerce City, United States ADAMS COUNTY COMMUNICATIONS CENTER AUTHORITY Full time

    Job Details Level Experienced Job Location Main Office - Commerce City, CO Position Type Full Time Education Level High School Diploma or Equivalent Salary Range $28.82 - $30.26 Travel Percentage Negligible Job Shift Any Job Category Telecommunications Description ARE YOU A 911 TELECOMMUNICATOR INTERESTED IN JOINING THE TEAM OF THE FOURTH LARGEST POPULATED...

  • Communications Controller

    3 weeks ago

    Commerce, United States LifeLine Ambulance CA Full time

    **Pay Rate Starting At**: $22.50/hr **Job Summary**: **Responsibilities**: - **Dispatching Units**: Coordinate and dispatch units in accordance with established protocols and procedures. - ** Incoming Calls Handling**: Respond to incoming calls, assessing the nature of the call and providing appropriate assistance or directing calls to relevant personnel...

  • Communications Controller

    7 days ago

    Commerce, United States LifeLine Ambulance CA Full time

    **Pay Rate Starting At**: $22.50/hr **Job Summary**: **Responsibilities**: - **Dispatching Units**: Coordinate and dispatch units in accordance with established protocols and procedures. - ** Incoming Calls Handling**: Respond to incoming calls, assessing the nature of the call and providing appropriate assistance or directing calls to relevant personnel...

  • Operations Specialist

    3 weeks ago

    Commerce, United States First Century Bank Full time

    Job DescriptionJob DescriptionFirst Century Bank is looking for a full-time Operations Specialist, to join its bank operations team in our Commerce, Georgia location. The individual will work with Operations and Bookkeeping to ensure smooth, compliant, and accurate processing of payments throughout the bank.First Century Bank specializes in providing...

  • Operations Specialist

    2 weeks ago

    Commerce, United States First Century Bank Full time

    Job DescriptionJob DescriptionFirst Century Bank is looking for a full-time Operations Specialist, to join its bank operations team in our Commerce, Georgia location. The individual will work with Operations and Bookkeeping to ensure smooth, compliant, and accurate processing of payments throughout the bank.First Century Bank specializes in providing...

  • Deskside Support Specialist

    2 months ago

    Commerce, United States El Super Full time

    **Deskside Support Specialist (Onsite)** **Chedraui USA Store Support Center - Commerce, CA** ***: The **Deskside Support Specialist** is responsible for on-site technical support to end-users within the organization. This role plays a crucial part in ensuring that employees have the necessary technology and technical assistance to perform their job...

  • Marketing Specialist

    3 weeks ago

    Commerce, United States Digital Butter Agency, LLC Full time

    Job Description Job Description Job Title: Email Marketing Specialist Overview: We are seeking a highly skilled and creative Email Marketing Specialist to join our team and collaborate closely with our Digital Marketing Manager. As the Email Marketing Specialist, you will be responsible for crafting engaging email campaigns that resonate with our audience,...

  • Import Specialist

    1 month ago

    Commerce, United States Sagebrook Home Full time

    NOTE: THIS IS AN ONSITE POSITION (MON-FRI)POSITION SUMMARY: The Import Specialist is required oversee the administration of documents processes required to import merchandise and materials with freight forwarders, drayage companies, customs brokers, and trucking companies to ensure timely arrival and delivery of containers from China to our US warehouse and...

  • Import Specialist

    1 month ago

    Commerce, United States Sagebrook Home Full time

    NOTE: THIS IS AN ONSITE POSITION (MON-FRI)POSITION SUMMARY: The Import Specialist is required oversee the administration of documents processes required to import merchandise and materials with freight forwarders, drayage companies, customs brokers, and trucking companies to ensure timely arrival and delivery of containers from China to our US warehouse and...

  • Import Specialist

    1 month ago

    Commerce, United States Sagebrook Home Full time

    NOTE: THIS IS AN ONSITE POSITION (MON-FRI)POSITION SUMMARY: The Import Specialist is required oversee the administration of documents processes required to import merchandise and materials with freight forwarders, drayage companies, customs brokers, and trucking companies to ensure timely arrival and delivery of containers from China to our US warehouse and...

  • Collections Specialist

    3 days ago

    Commerce, United States Ernest Packaging Solutions Full time

    The Collections Specialist oversees the daily operations within our Credit Department reporting directly to the Director of Corporate Credit. This includes maximizing the profitability by making good credit decisions and collecting past due amounts before the debt becomes non collectable. Must have working knowledge of Great Plains, or similar operating...

  • Client Support Specialist- Housing

    2 weeks ago

    Commerce, United States Enki Health Services, Inc. Full time

    The following statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified._ **Position Summary**:The Client Support Specialist will provide support, case management and rehabilitation services to assist...

  • E-commerce Sales Specialist

    3 weeks ago

    Commerce, United States BioHazard Inc. Full time

    Job Overview: **Duties**: - Manage e-commerce platforms and online sales channels - Develop and implement strategies to increase online sales - Conduct market research and analyze consumer behavior to optimize sales performance - Collaborate with the sales team to drive revenue growth through e-commerce initiatives - Utilize technology sales tools such as...

  • Ecommerce Marketing Specialist

    2 weeks ago

    Commerce, United States Aramco Imports inc Full time

    **Benefits**: - 401(k) - Bonus based on performance - Competitive salary - Dental insurance - Health insurance - Paid time off - Vision insurance **Position Overview**: **Tasks and Responsibilities**: - Creates and implements ecommerce strategy across all ecommerce marketplaces - Maintains P/L across all ecommerce accounts - Builds and manages a team of...

  • Operations Specialist for Paid Marketing/E-commerce and handle Bookkeeping

    1 week ago

    Commerce, United States Perfeos, LLC Full time

    Company DescriptionPerfeos is a rapidly growing e-commerce business. As we continue to expand our operations, we are seeking a talented and experienced individual who can serve as both an Operations Specialist for Paid Marketing/E-commerce and handle Bookkeeping responsibilities to join our team. Role DescriptionWe are seeking a highly skilled and motivated...