Call Center Agent
2 months ago
Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is an excellent opportunity for individuals who thrive in a fast-paced environment and enjoy interacting with customers over the phone.
**Responsibilities**:
- Handle inbound and outbound calls in a professional and courteous manner
- Provide accurate information and assistance to customers regarding products, services, and inquiries
- Maintain customer records by updating account information and documenting interactions
- Perform data entry tasks accurately and efficiently
- Communicate effectively with team members to ensure customer satisfaction
- Analyze customer needs and recommend appropriate solutions
- Resolve customer complaints or issues promptly and escalate when necessary
Qualifications:
- Previous experience in customer service or call center environment preferred
- Excellent phone etiquette and strong communication skills
- Bilingual proficiency (English/Spanish) **Required**:
- Ability to multitask and prioritize tasks effectively
- Strong data entry skills with attention to detail
- Ability to work in a fast-paced environment with mínimal supervision
**Job Types**: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Shift:
- Evening shift
- Morning shift
- Rotating shift
Weekly day range:
- Every weekend
- Monday to Friday
Work setting:
- Call center
- In-person
Ability to Relocate:
- Humble, TX 77338: Relocate before starting work (required)
Work Location: In person
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