Director of Operations

2 weeks ago

Humble, United States Memorial Hermann Health System Full time

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.Job SummaryThis position is responsible for the operational strategy, business processes, and systems for the Consolidated Service Center's distribution operations. Oversees receiving, stocking, order fulfillment, customer service and transportation operations of a 300,000 square feet warehouse that distributes approximately $700M in medical supplies across the Memorial Hermann Health system. Establishes measurement metrics and sets performance targets for all distribution-related functions that align with company objectives and regulatory guidelines. Implements data-driven analytical tools and systems to continuously monitor operations and develop optimization strategies. Ensures all operations adhere to industry safety protocols and comply with OSHA, DOT, or other governmental regulations. Responsible for ensuring that relevant key financial performance indicators are met, and operational goals are achieved. Responsible for motivating, developing, and leading a team of approximately 65 employees, including 3 managers. Reports to the AVP, Consolidated Service Center.Job DescriptionGreat Opportunity in the Pearland AreaDesired Skill Sets:Progressive leadership experience in a distribution centerExceptional process improvement experience in a distribution/warehouse settingPrefer supply chain experienceProven track record of successHealthcare distribution center experience preferredMust have ability to work in a changing environmentAbility to be a "change agent"Ability to build a strong team and cultivate a team environmentMINIMUM QUALIFICATIONSEducation: Bachelor's degree in business management, logistics, engineering, finance, economics, or related field preferredLicenses/Certifications: Lean/Six sigma certification a plus.Experience / Knowledge / Skills:Minimum of seven (7) years of progressive leadership experience in a distribution warehouse environment required. In lieu of a degree, minimum of ten (10) progressive leadership experience in a distribution warehouse environment. Distribution center start up experience highly desired.Effective oral and written communication skills.Experience overseeing receiving, order fulfillment, custom service and transportation activities associated with a distribution center.Distribution/ operational leadership experience with a strong track record of achieving excellent results in safety, quality, and productivity.Strategic thinker with ability to dig into details when needed for problem resolution.Proven leadership skills, with the ability to build, motivate and influence cohesive teams.Customer service focused with demonstrated ability to build relationships, negotiate, influence, collaborate, and create win-win situations with multiple stakeholders across various functions and levels.Ability to systematically analyze complex problems, draw relevant conclusions, and implement appropriate solutions.Strong verbal and written skills, and ability to convey complex information in a way that others can readily follow.Excellent organizational and time management skills, as well as the ability to exercise good judgement in handling difficult situations.Proficiency with email and Microsoft Office applications, including strong Excel, Power Point, and other data mining tools.Demonstrated ability to work in a high-energy environment with time sensitive projects and processesPRINCIPAL ACCOUNTABILITIESPartners with the AVP, CSC in the development and execution of the long-term CSC strategyOversees operational and site needs, defines warehouse policies and procedures, identify system needs, and partner with internal team to drive operational excellence.Ensures that the distribution center appropriately manages all aspects of their operation including the receipt, storage, and distribution of medical supplies.Ensures customer orders are picked, packed, and shipped according to service level requirements with a priority on order quality.Partner in the development of continuous improvement initiativesDevelops and implements key performance indicators, policies, and procedures to achieve organizational goalsImplements data-driven analytical tools and systems to continuously monitor operations, identify inefficiencies and develop optimization strategies to achieve organizational goals.Fosters an environment where outstanding safety and quality performance is an expectation for all, ensuring a safe work environment for all employees.Build a highly engaged workforce and promote diverse and inclusive mindsets.Manage annual operating expense planEnsures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.Other duties as assigned.

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