Store Manager
2 weeks ago
Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.
As part of Noura's original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.
We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.
**The Role**:
As a Store Manager, you are a charismatic leader with exceptional service and sales acumen. Reporting into the District Manager, you will drive the growth and awareness of Mejuri in your store and market. You are passionate about leading teams and recognize the importance of leading by example, building motivation, and creating an environment that demonstrates the Mejuri values. You are the ultimate ambassador of the Mejuri brand; accountable for creating a highly productive store environment in which we exceed customer expectations, and create an engaging and inclusive environment where employees are motivated and supported to do their best. You reflect and celebrate milestones with your team and are focused on how to continue to grow & develop your team members focused on a high level of engagement. You will manage and provide oversight of all aspects of profit, people, and process within your store, partnering with People Operations, Retail Operations, Marketing and Merchandising departments to exceed targets.
**Revenue & **Profitability**:
- Responsible for the financial health and profitability of your store, driving revenue and exceeding targets.
- Responsible for managing store's spend & seeks opportunities to minimize costs.
- Review and monitor daily, weekly, monthly business and people results and create strategic plans in partnership with the District Manager to achieve ideal targets.
- Support store team in setting and achieving KPI goals, by driving a culture of performance, cost awareness and accountability. Develop the required business acumen to analyze results and plan & execute for improvement.
- Responsible for mitigating risk within store, identifying and resolving all gaps or roadblocks to profitability & protecting our assets including internal & external theft, inventory accuracy & shrink.
- Form partnership & provide regular feedback to the Visual Merchandising team to ensure all locations have the correct assortment, depth & breadth, designed to drive profitability & sales.
**People**:
- Ensure that we have the right people in the right positions at the right time and in the right quantities across your store
- Validate and participate in the sourcing, assessment, and selection of talent to build the infrastructure necessary to sustain and grow our scaling business
- Validate and participate in the successful integration and onboarding of new talent to our store
- Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
- Build healthy relationships with our people and establish a positive and engaging work environment.
- Ensure that store schedules are supported with high quality and accurate inputs and uphold the standards of responsible live-week management
- Nurture a sustainable talent pipeline by providing store teams access to learning opportunities to prepare them for success in both current, and future, opportunities
- Validate and uphold the Mejuri compensation philosophy, ensuring that employees are compensated appropriately for their performance
- Validate that high performing employees are retained and low performing employees are amicably exited.
- Adhere to and validate our compliance practices and partner with People Operations to resolve escalations as they arise
**Customer Experience**:
- Lead by example and validate the quality of the in-store customer experience by communicating,training, and upholding expectations on the team on Mejuri's Steps of Selling.
- Provide in-store coaching to staff & Assistant Store Manager, working alongside them to demonstrate best practices in hosting, customer service and product knowledge.
- Lead and validate client strategy to build lasting relationships with existing customers and drive new customer acquisition.
- Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
**Brand**:
- Act as an ambassador of Mejuri's culture a
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