Implementation Specialist
1 week ago
CCC Intelligent Solutions is a leading technology company helping to improve the insurance claims process for millions of people. Our award-winning SaaS platform connects more than 35,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, lenders, and others to streamline the process from start to finish.
Our advanced capabilities in AI, IoT, telematics, data, and analytics drive continual innovation across our platform, as we work to advance the multi-trillion-dollar P&C insurance economy’s digital transformation.
At CCC, our mission is to keep people’s lives moving forward when it matters most. Diversity of experience and perspective is key to our pursuit so we can deliver a future of possibilities for our customers.
The Role
The primary responsibility of the Implementation Specialist is to serve as the liaison between CCC and its insurance clients during the initial phases of product delivery.
Project responsibilities include validating the client’s proposed workflow and product rollout or pilot strategies; gathering, documenting and obtaining sign-off on detailed user requirements; and testing the customer’s configuration before final implementation.
Key Responsibilities:
- Set up, maintain and validate product configuration for existing clients, including web-based portal login/password administration
- Entry of set up data for new/existing company rollouts while documenting steps for ongoing maintenance
- Troubleshoot and resolve client set up problems to include routing, client data integrity, etc.
- Create or update carrier partnership set up
- Validate Insurance Client’s or Business Partner’s documented Workflow and make necessary modifications
- Validate documented Pilot goals and objectives with client and make necessary modifications
- Validate documented roll-out strategy with client and make necessary modifications
- Gather and analyze product business requirements as it relates to the implementation process
- Create the implementation requirements document and make updates as necessary to the Statement of Work document, including scope of implementation, user requirements, product setup, configuration requirements, and obtain client signoff.
- Conduct or participate in Statement of Work walk through
- Create client specific product setup and configuration test plans
- Review test plans and scripts with implementation team
- Execute setup and configuration tests and record results
- Conduct presentations that demonstrate the customer workflow to clients, Field Training, the FCG (Field Consultant group) and Support groups in conjunction with the implementation
- Work with internal groups to assure that setup and configuration is understood and completed on schedule
- Participate in developing strategies for client implementation roll-out
- Perform post implementation reviews with internal and external clients and provide feedback to appropriate management
**Requirements**:
- Bachelor's Degree or equivalent relevant experience
- Typically requires 2 years of information technology consulting, process re-engineering or relevant work experience
- Experience in the Insurance or Automotive Services Industry a plus
About the company’s commitment to its employees
CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals.
CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.
CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members. For more information about our benefits please check out our careers site.
Careers | CCC Intelligent Solutions | CCCIS
Each team member plays an important role in the company’s success and each team member has a voice. CCC employee engagement and job satisfaction ratings consistently exceed industry norms - underscoring the value CCC places on its employees.
Please check out our corporate profile as well as get a chance to meet some of us by clicking on the following link.
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