Account Manager

2 weeks ago

New York, United States Nivoda Full time

Location: USA Remote (New York City or LA preferred)

We're seeking a dynamic Account Manager to join Nivoda's supplier relations team. This role focuses on fostering strong relationships with suppliers throughout the US, collaborating to enhance their business growth and provide exceptional support. Working closely with the supplier onboarding, tech support, delivery, and fulfilment teams, this individual will help ensure maximum success of US suppliers onto our platform.

**About Nivoda**
Nivoda’s B2B diamond and gemstones marketplace allows jewellery retailers to save time and money whilst gaining access to a global diamond supply at the best prices, with zero inventory risk.

With a team of over 300 dedicated employees around the world and a wealth of experience in the industry, Nivoda has developed an award-winning solution that enables jewellery businesses of any size, in any location, to buy and sell diamonds in the most profitable, efficient and hassle-free manner.

Over the course of the last six years, Nivoda has evolved into a global platform recognised for its innovation, customer service and ability to deliver a seamless, reliable and efficient experience.

Since its launch in 2017, Nivoda has remained true to its founding mission: build the trusted global marketplace for the jewellery industry by delivering modern tools and quantitative ROI.

**What You’ll Do**:

- Cultivate strong relationships with US-based suppliers, acting as a strategic ally to drive their business growth and success on the platform.
- Ensure comprehensive listing of suppliers' entire inventories and stock on the Nivoda.
- Conduct periodic reviews on delivery times, QC data and IDQ to ensure continuous improvement.
- Collaborate with expired and inactive suppliers to reactivate their accounts and facilitate long-term success.
- Collaborate closely with the suppliers and the Nivoda tech team to ensure stock availability.
- Enhance IDQ of supplier inventory, ensuring image and video quality meets Nivoda's technical specifications.
- Minimise sold-out instances within supplier accounts by implementing hold API and working with suppliers to prevent already sold stock from being listed on the Nivoda platform.
- Boost supplier sales and overall customer satisfaction.
- Negotiate competitive terms and pricing.
- Educate suppliers about our platform and new features as they are introduced.
- Assist suppliers with logístical deliveries when shipments encounter periodic delays.

**What You’ll Need**:

- Articulate written and verbal communicator, demonstrating a customer first approach.
- Attentive and empathetic listener, adept at comprehending supplier concerns and needs.
- Skilled and proactive problem solver, can identify issues and provide effective resolutions.
- Previous experience as an Account Manager is preferred, with a demonstrated ability to successfully manage multiple accounts simultaneously.
- Proficient in utilising CRM software. Experience with HubSpot is a plus.
- Consistently demonstrates initiative and accountability, ensuring tasks are completed promptly and following up as necessary.
- Willing and able to travel across the United States as necessary to collaborate with suppliers in person.

**What We Offer**:

- Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success.
- Remote working environment
- Flexible working
- Unlimited holiday
- Fast-paced and global working environment
- Salary: $50,000 + Bonus_

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