Business Center Representative

4 weeks ago

Everett, United States Encore Boston Harbor Full time

**Company Description**
Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.
**Job Description** The Encore Boston Harbor Representative - Business Services Center & Offices Services **will be responsible for all operations in the Business Center Department which includes office services and lost & found services. The position is responsible for ensuring that all orders are correctly entered for shipping purposes, scheduled for pick up and shipping on time, and according to internal and external customer specifications. They will also support the internal business center, including receiving and delivering internal mail and coordinating other internal business needs. In addition, this role will oversee Lost & Found operations. Other responsibilities include but are not limited to maintaining all Encore Standards; and ensuring excellent guest and team member experience

**JOB RESPONSIBILITIES**:

- Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
- Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
- Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures, records, and reports.
- Verifies that all applicable internal policies, federal and state laws, rules, regulations, and controls property wide are enforced within the department.
- Delivers and maintains a maximum level of property-wide service and satisfaction.
- Contributes to company-wide communication and best practices.
- Keeps informed of all new developments within the department.
- Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
- Completes shipping / billing activities ensuring that goods are shipped timely and that customers are billed accordingly.
- Coordinates shipping requirements for all customer orders.
- Ensures all customer routing requirements are fulfilled and shipping personnel are aware of pick-up dates and carriers.
- Has knowledge and training to operate any lifts or equipment used to transport packages or freight.
- Prepares and updates ‘out the door’ shipping schedules for distribution to appropriate shipping personnel by reviewing shipping priorities and open sales order listings.
- Prepares appropriate documentation for all land freight shippers.
- Verifies shipping labels and all paperwork for accuracy and compliance with customer requirements.
- Prepares reports of shipping, billing activity. Prepares and distributes open sales order by customer report.
- Maintains computer printers utilized for shipping reports and other documentation.
- Receives mail delivered to property. Delivers mail appropriately across the resort and in a timely manner.
- Supports team members with internal business services needs including mail, printing, faxing, etc.
- Retrieve boxes from Departments submitting Box Storage Request.
- Generate labels for boxes picked up from departments and affix to appropriate box.
- Organize boxes for storage.
- Pull boxes from shelves/grids and palletize to make ready to send to offsite storage.
- Arrange pickup date and time with vendor for boxes being sent to offsite storage.
- Deliver or change out shred bins when necessary to do so prior to Friday onsite shred schedule.
- Manages the Lost & Found office areas, answering all customer and staff’s questions regarding the hotel and casino.
- Receives all lost and found articles for the hotel and casino and maintains inventory, tagging and logging all items and articles in a safe and secure manner until items are claimed, mailed out, or donated.
- Maintains the storage area for the lost and found department.
- Maintains a series of logs for record keeping of hotel’s lost and found properties. Other record keeping functions will vary according to the needs of the department.
- Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
- Exhibits a professional demeanor and willingness to assist all guests whenever possible.
- Responds to and resolve guest complaints in a timely manner and

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