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Contact Center Member Advocate

3 months ago

Everett, United States Qualstar Credit Union Full time
Job DescriptionJob Description

About Qualstar: Qualstar Credit Union is a growing, well-established, and financially strong not-for-profit organization. Our organization has repeatedly been rated 5 stars by BauerFinancial.com. We are 70,000 members strong, headquartered in Bothell, WA, with 130 employees. We are proud to specialize in providing financial services to hardworking union members through their labor union association. We have a history of valuing staff at all levels, and staff satisfaction scores that prove it

About our Contact Center Team: Have you ever worked in a contact center that could boast a staff satisfaction score in the top 15% of organizations surveyed? It is amazing And is an experience we recommend people passionate about service or financial education apply to be part of. Our contact center team is a talented group of roughly 25 people who take pride in their impact on improving our members' financial lives. We expect our staff to proactively educate our members on how to save money and time through the benefits we offer - this goes to the heart of our mission to improve our member's financial lives.

Why join us?

Some of the benefits of joining our team include the following:

  • We are a not-for-profit organization focused on giving back to our members.
  • With 130 employees, we are small enough to connect personally and big enough to create a dynamic work environment.
  • Six paid federal holidays off and five working holidays that can be paid as double time or as a floating holiday - you choose
  • We value internal growth from staff within our organization-we mean it Many members of our management team, including our current and former CEOs, have been promoted from within, starting at entry-or supervisory-level roles.
  • Generous Medical, Dental, and Vision coverage.
  • Competitive hourly pay with guaranteed hours.
  • Our incentive bonus program pays out monthly. On average representatives earn an additional $100 per month, and top-performing representatives earn as much as an additional $300 per month.
  • 401K Contributions made by Qualstar on your behalf, regardless of what you contribute, in addition to a monthly match option.
  • Generous paid vacation and sick leave.
  • Employee discount on loan rates.
  • Long-Term Disability and Life Insurance.
  • Telecommuting benefits are available as soon as 4 months, depending on performance.
  • Additional pay for occasional Saturdays (approximately 1-2 Saturdays per month).
  • Free Parking at a new headquarters location in Bothell with all that you'd expect, plus a game room, quiet room, light workout machines/equipment, bubble drink, and latte maker, and the location is surrounded by trails to bike and walk.
  • Business casual dress code including jeans and tennis shoes allowed.

Hear about the role from a member of the team: "In our Contact Center, we like to celebrate the wins (and we have many wins); an example is educating members on how to save money or time. We take pride in helping members with Online Services and their basic questions about their accounts to complex issues. We take the time to listen and use empathy to navigate their needs actively. We have friendly competitions within the department each month. Each representative talks to between 60 and 80 members daily and navigates calls with the support of the many Leads, the Supervisor, or one of the two Managers. With strong communications skills and a love for helping people, the call center takes the lead in member service."

Our Ideal Candidate: If you have not worked in banking - that is no problem. We will train you We are looking for people who like people and want to work in a great environment. We hire in advance to ensure our team stays well-staffed during the busy season, so we are looking for a few candidates with the right attitude.

If we sound like the right company and team for you, submit your application now. Tell us about yourself

Qualstar Credit Union is an Equal Opportunity Employer



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