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IT Support Technician

1 month ago

Scottsdale, United States iCoreConnect Full time

We are looking for practical and reliable IT Technicians who are problem-solvers that can effectively trouble-shoot customer issues and quickly deliver the right solution.
- MSP Experience strongly preferred
- This role requires an ability to work in a fast-paced environment
- across different situations and enjoy the challenge of multiple client interactions throughout the day, bringing each problem to a resolution.
- In this position you will be involved in support of existing business networks, servers, computers and users, as well as designing and deploying new systems and solutions to meet the unique needs of our clients
- Employees are offered competitive compensation with eligibility for equity awards under the the Long-Term Incentive Plan, as well as paid vacation, holidays and sick days, and a close-knit atmosphere with a motivated team, unified through company values to feel good about.

**Location**:

- Hybrid work-from-home with an office in Scottsdale and client on-sites across the greater Phoenix, AZ metro area.

**Responsibilities**:

- Identify, troubleshoot and resolve core client issues and problems
- Prioritize time and clients’ needs
- Monitoring and maintenance of client systems
- Track and record billable hours (with detail)
- Effective communication with clients and build trust through knowledge
- Accurate documentation and notes in **AutoTask PSA** (CRM)
- Assistance with live incoming client requests

**Traits & Attributes**
- Decisive: Take the time required to research the most balanced solution in the
- middle of countless options, then decide and implement the best choice.
- Ability to Multitask: This is a challenging position with many facets. You must
- be able to keep track of multiple tasks during the day.
- Detail Oriented: Accuracy and careful attention to detail is of utmost importance.
- Flexible: In a growing company, things are constantly changing, so you must be
- comfortable with change and willing to learn new things.
- Self-Motivated: Must have a drive to take action and accomplish tasks

**Required Skills**:

- 2+ years of recent experience at a Managed IT Service company
- M365 and/or Google Workspace administration
- Server 2016 (or later) Active Directory administration
- Networking, router firewall and managed switch configuration
- Backup / disaster recovery configuration and administration
- Windows and macOS Troubleshooting, Administration & Repair
- Virus and malware prevention and remediation

**Desired Skills**:

- Experience with **AutoTask PSA**:

- Experience with designing, quoting and installing efficient IT Solutions (including
- Network, Wi-Fi, Server, Workstations, Network Security, etc.)
- Cloud VM design & management
- VoIP Phone setup and administration

**About iCoreConnect**:
Our IT Service department has been a leader in providing world class

service for 20 years, and we are growing Every employee becomes an owner with

company stock (NASDAQ: ICCT) that vests. We have physical offices in Charlotte NC,

Phoenix AZ, and Orlando FL and we provide remote support nationally.

**About iCoreConnect**:
iCoreConnect creates responsive software for high compliance industries. We take a unique approach. Our team designs and continually innovates our software based on actual conversations with the people we serve. That’s how we empower our clients to achieve the efficiency, security and compliance they truly need, with the support they deserve. We work together to ensure the overall health and growth of the company through the individual success of every team member. We prioritize professional development and provide every opportunity for our team members to grow their skills and talents, and become even more effective.

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