Customer Support Analyst

2 weeks ago


Arlington, United States SAIC Full time

Job ID: 2406051

**Location**:ARLINGTON, VA, US

**Date Posted**:2024-04-29

**Category**:Information Technology

**Subcategory**:Site Support

**Schedule**:Full-time

**Shift**:Day Job

**Travel**:Yes, 10 % of the Time

**Minimum Clearance Required**:Top Secret

**Clearance Level Must Be Able to Obtain**:TS/SCI with Poly

**Potential for Remote Work**:No

**Description**

**Introduction**

Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The National Security & Space Sector of SAIC is seeking a Customer Support Analyst to support a transformational infrastructure program for DCSA.

SAIC is proud to be supporting DCSA in safeguarding our nation’s information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.

Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).

**Please note: There are multiple locations for this position: Quantico, VA, Crystal City (Arlington), VA and Washington DC.**

**Qualifications**

**Required Qualifications**

It is required that the Customer Support Analyst have the following qualifications:

- Associates Degree or experience accepted in lieu of degree
- 3 to 5 years of experience
- TS (SCI Eligible)
- IAT-I, Certification in one of the following areas, A+ CE, CCNA-Security, Network+ CE, SSCP

**Desired Qualifications**
- TS/SCI
- IAT-II, Certification in one of the following areas, CSA+, GICSP, GSEC, Security+ CE

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.



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