End User Support Analyst

1 month ago

Arlington, United States freedom_partners_shared_services Full time

Freedom Partners Shared Services seeks an End User Support (EUS) Analyst to help equip and support FP Shared Services clients with the best tools and technology to achieve their missions. We work hard to build a culture that encourages entrepreneurial thinking, embraces change, and values each individual.

Responsibilities:

  • Provide desktop support for all end-user devices, including Windows and Mac PCs, iPhones and iPads.
  • Diagnose and troubleshoot technical problems throughout our clients’ office suite
  • Resolve service desk tickets in a timely and high-quality manner
  • Develop & maintain internal ticket & request system
  • Analyze customer issues and escalate to Sr. Engineers where appropriate, working as a team to improve our customers’ end-user experience
  • Install, configure and upgrade computer hardware and software, including endpoint device (laptops, iPhones, iPad) imaging and deployment
  • Research and implement best practices and ways to improve services while lowering costs and increasing customer focus and efficiency
  • Assist with meetings & events, providing real time dedicated support to solve problems when they arise  
  • Work with external technology engineers to solve problems as they arise within the organization to resolve the issue in a timely manner
  • Conduct technical training and product updates to customers

Requirements:

  • 3+ years’ experience with technical platforms.   
  • Technical degree preferred but not required.
  • Experience with configuring and troubleshooting Windows 7, MS Office and Outlook problems
  • Strong analytical & organizational skills.
  • Proven ability to thrive in a customer facing role.
  • Familiarity with training tools, technology, and methodologies.
  • Strong communication and interpersonal skills, including the ability to deliver an understanding of complex technical topics to non-technical staff.
  • Willingness to learn new technologies quickly and take on new challenges.

Our Environment:

  • Office 365, OneDrive, Skype for Business, Sharepoint Online   
  • Windows 7/10, Macs, iPhones and iPads
  • Solarwinds, MacAfee AV and Encryption, Tanium patching and Forcepoint Web Security

  • End User Support Intern

    3 weeks ago

    Arlington, United States freedom_partners_shared_services Full time

    Come join an exciting IT team supporting the vast range of technology implementations. The candidate will work closely with the End User Services team to assist in the fulfillment of customer IT requests and resolution of IT incidents. FP Shared Services’ team is comprised of people who bring expertise from all areas – HR, recruiting, technology,...

  • End User Support Intern

    2 weeks ago

    Arlington, United States freedom_partners_shared_services Full time

    Come join an exciting IT team supporting the vast range of technology implementations. The candidate will work closely with the End User Services team to assist in the fulfillment of customer IT requests and resolution of IT incidents. FP Shared Services’ team is comprised of people who bring expertise from all areas – HR, recruiting, technology,...

  • End User Support Intern

    2 days ago

    Arlington, United States freedom_partners_shared_services Full time

    Come join an exciting IT team supporting the vast range of technology implementations. The candidate will work closely with the End User Services team to assist in the fulfillment of customer IT requests and resolution of IT incidents. FP Shared Services team is comprised of people who bring expertise from all areas HR, recruiting, technology, facilities...

  • Customer Support Analyst

    2 weeks ago

    Arlington, United States SAIC Full time

    Description Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The National Security & Space Sector of SAIC is seeking a Customer Support Analyst to support a...

  • Jr. System Support Analyst

    51 minutes ago

    Arlington, United States Avior Strategies Incorporated Full time

    Avior Strategies specializes in finding innovative, cost-effective options for the ever-growing needs of the industry we serve. Our flexible, dynamic, and customer-focused approach provides our clients personalized service and efficient business solutions. From managing projects and products, excelling in customer success, and providing quality end-user...

  • Endpoint User Support Specialist

    3 days ago

    Arlington, United States GTSC TS Full time

    **Endpoint User Support Specialist** **LOCATION: ARLINGTON, VA** **This position will support a Government agency that requires US Citizenship.** Datawiz Corporation is a GTSC company and a minority-owned Virginia based business incorporated in 1999. Datawiz is appraised at CMMI Level III for DEV & SVS by CMMI Institute a subsidiary of ISACA. Datawiz also...

  • Customer Support Analyst with Security Clearance

    2 months ago

    Arlington, United States SAIC Full time

    Description Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The National Security & Space Sector of SAIC is seeking a Customer Support Analyst to support a...

  • Technical Support Specialist

    1 month ago

    Arlington Heights, United States CDW Full time

    Technical Training / End User SupportChicago, IL (Palatine / Prospect Heights area)6 month engagement, with ongoing extensionsCDW is hiring in Chicago! In this role, we seek a Skille End User Suport Technical / Hep Dek Analyst with a passion for training and working closely with end users. In this role, you will provide support and troubleshooting of...

  • Technical Support Specialist

    1 month ago

    Arlington Heights, United States CDW Full time

    Technical Training / End User SupportChicago, IL (Palatine / Prospect Heights area)6 month engagement, with ongoing extensionsCDW is hiring in Chicago! In this role, we seek a Skille End User Suport Technical / Hep Dek Analyst with a passion for training and working closely with end users. In this role, you will provide support and troubleshooting of...

  • User Interface

    4 days ago

    Arlington, United States Xcelerate Solutions Full time

    **User Interface (UI) and User Experience (UX) Data Scientist - Top Secret** Xcelerate Solutions is seeking a User Interface (UI) and User Experience (UX) Data Scientist will lead, design, and implement User Interface (UI) and User Experience (UX) design systems, collaborating with cross-functional teams to define, design, and user-centric interfaces that...

  • Application Support Analyst

    3 weeks ago

    Arlington, United States Marathon TS Full time

    Marathon TS is hiring an Application Support Analyst to support our client in the Washington, DC area. This is a 100% remote role, and the best candidate will have the following skills: Perform analysis on incoming user support requests and determine correct assignment of personnel to carry out escalated Issues. Determine best course of action to mitigate...

  • Application Support Analyst

    2 weeks ago

    Arlington, United States Marathon TS Full time

    Marathon TS is hiring an Application Support Analyst to support our client in the Washington, DC area. This is a 100% remote role, and the best candidate will have the following skills: Perform analysis on incoming user support requests and determine correct assignment of personnel to carry out escalated Issues. Determine best course of action to mitigate or...

  • PeopleSoft HRIS Analyst

    2 weeks ago

    Arlington, United States GTN Technical Staffing and Consulting Full time

    ABOUT THE POSITIONGTN Technical Staffing is PeopleSoft HRIS Analyst for a contract-to-hire role in Arlington, TX. The PeopleSoft HRIS Analyst will support the PeopleSoft HRIS application by performing system maintenance, production support, project/process improvements, report writing and training. Serves as technical point of contact for assigned functional...

  • PeopleSoft HRIS Analyst

    2 weeks ago

    Arlington, United States GTN Technical Staffing and Consulting Full time

    ABOUT THE POSITIONGTN Technical Staffing is PeopleSoft HRIS Analyst for a contract-to-hire role in Arlington, TX. The PeopleSoft HRIS Analyst will support the PeopleSoft HRIS application by performing system maintenance, production support, project/process improvements, report writing and training. Serves as technical point of contact for assigned functional...

  • Data Analyst

    4 weeks ago

    Arlington, United States Cordia Resources by Cherry Bekaert Full time

    We're looking for a talented Data Analyst to join our team and work on exciting projects as part of the Enterprise Data Analytics Services program for a large federal agency in Alexandria, VA. As a Hybrid position, you'll be expected to work on-site in Alexandria, VA, as needed.As our Data Analyst, you'll manage the development and maintenance of project...

  • Data Analyst

    4 weeks ago

    Arlington, United States Cordia Resources by Cherry Bekaert Full time

    We're looking for a talented Data Analyst to join our team and work on exciting projects as part of the Enterprise Data Analytics Services program for a large federal agency in Alexandria, VA. As a Hybrid position, you'll be expected to work on-site in Alexandria, VA, as needed.As our Data Analyst, you'll manage the development and maintenance of project...

  • PeopleSoft HRIS Analyst

    2 weeks ago

    Arlington, United States GTN Technical Staffing and Consulting Full time

    NO THIRD PARTY CANDIDATES. MUST BE ABLE TO CONVERT WITHOUT SPONSORSHIP AS NO SPONSORSHIP IS OFFERED. MUST BE LIVING IN DALLAS METRO AREA. 5 DAYS ONSITE DURING FIRST 3-4 WEEKS, THEN HYBRID.PeopleSoft HRIS AnalystDETAILSLocation: Hybrid in Arlington, TXHybrid Schedule: Rotating 3x2 and 2x3Position Type: Three Month Contract-to-HireSalary Conversion:...

  • PeopleSoft HRIS Analyst

    2 weeks ago

    Arlington, United States GTN Technical Staffing and Consulting Full time

    NO THIRD PARTY CANDIDATES. MUST BE ABLE TO CONVERT WITHOUT SPONSORSHIP AS NO SPONSORSHIP IS OFFERED. MUST BE LIVING IN DALLAS METRO AREA. 5 DAYS ONSITE DURING FIRST 3-4 WEEKS, THEN HYBRID.PeopleSoft HRIS AnalystDETAILSLocation: Hybrid in Arlington, TXHybrid Schedule: Rotating 3x2 and 2x3Position Type: Three Month Contract-to-HireSalary Conversion:...

  • Financial Systems Analyst

    1 month ago

    Arlington, United States CACI International Inc Full time

    Financial Systems Analyst (Momentum)Job Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: Public TrustEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * * What You’ll Get to Do: Resolve user issues in Momentum as they arrive to the ticket management system. Tasks include, but are not...

  • Financial Systems Analyst

    1 week ago

    Arlington, United States CACI International Inc Full time

    Financial Systems Analyst (Momentum)Job Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: Public TrustEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * * What You’ll Get to Do: Resolve user issues in Momentum as they arrive to the ticket management system. Tasks include, but are not...