Supervisor - ao Process Quality

3 weeks ago

Chicago, United States United Airlines Full time

**Description**:
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing - in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

**Key Responsibilities**:
This position will lead a team of auditors to record and report on Agent On Demand (AOD) performance management, United Cabin Security/Cleanliness quality assurance and Business Partner support across the system. This leader coordinates development, and execution of AO related Audits. Manages all AO Quality Control Representative assignments related to AOD and United Cabin Security/Cleanliness quality control audits (7 days/week)
- Supports other AO Quality Control assignments outside of AOD and Cabin Security/Cleanliness audits including Financial control and requested ad hoc audits
- The focus of all audits is validating that stations are meeting established guidelines specific to safety, policy and procedures and regulatory compliance
- Ensures performance reviews are conducted with local leadership following completion of station audits and that measurable performance action plans are put in place to drive performance improvement
- Actively supports the team in the development, implementation and maintenance of all quality control audit program requirements, processes, and reporting systems to support station accountability
- Leads employees by motivation, mentorship and accountability for individual performance
- Develops employees through counseling, coaching and career planning forums
- Responsible for setting objectives, developing goals and handling performance evaluation process for direct reports

NOTE: This position can be based at any of our United Airline Hubs and is considered as a hybrid work-schedule working on 2-3 days in office schedule, however, that may evolve with the needs of the company.

**Qualifications**:
**What’s needed to succeed (Minimum Qualifications)**:

- Associate's degree or equivalent work experience
- 3+ years aviation experience
- Motivated individual that has proven problem solving and decision-making ability in large, multi-level department environment
- Strong experience with Microsoft Word, Excel and PowerPoint
- Excellent communication skills: including written and verbal
- Outstanding interpersonal skills
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
- 85% travel required

**What will help you propel from the pack (Preferred Qualifications)**:

- Bachelor’s degree or 4 years of relevant work experience
- Operations, Customer Service Experience

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

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