Quality Assurance Supervisor
4 weeks ago
The role of the Quality Assurance Supervisor is to lead the Quality Assurance team and directly support and contribute to the Customer Experience strategy and customer centric culture. The role communicates and delivers work to align the Company's mission, vision and culture in all elements of customer experience.Our ideal candidate is an articulate, outgoing, self-starter who possesses a hunger to grow and evolve in this role.Job Responsibilities:Manage day-to-day quality activities, in support of front-line employee development and growth, ensuring program and procedures support company goals for service, quality, and cost effectiveness;Develop, implement and manage a robust and comprehensive Quality Assurance program which can be scaled with the department's growth;Identify and rollout Quality Assurance best practices which help enhance service to our customers, identify and promote efficiencies and reduce wasteful spending;Create a plan for maintaining standards in the quality assurance program, and find a way to measure it;Identify key performance indicators (KPIs), and use those numbers to guide our efforts;Coordinate quality initiatives that may affect various teams and lines of business;Coordinate employee and team satisfaction surveys and follow-up, for internal entities and related to quality activities;Define how a Customer Experience Specialists' performance will be measured in the department's on-boarding and continued training;Create and manage a remediation plan for specialists who consistently fail to make improvements based on feedback.Foster a culture of continuous improvement by incorporating peer-to-peer evaluation and self-evaluation of calls, emails and live chat within the department;Develop dashboards and scorecards to track progression both at a department and specialist level;Compile weekly Customer Experience Quality metrics and develop product and business recommendations with supporting data;Well versed in quality assurance and improvement philosophies and techniques.Position Requirements:3+ years in a Quality Assurance role within a large Customer Experience Department;2+ years of supervisory experience;Impeccable attention to detail;Strong analytical skills;Self-motivated, attentive to detail and not afraid but excited from often changes;Multitasker, not afraid of a highly dynamic environment and constant change;Fast learner with an eye to synthesize details and connect the dots between complex data relationships;Well spoken, confident communicator and listener;*In order to share details on the product line and commission structure during the interview process you might be asked to sign a confidentiality and non-disclosure agreement.
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Quality Assurance Supervisor
1 month ago
Chicago, United States Promo Builder LLC Full timeJob DescriptionJob Description The role of the Quality Assurance Supervisor is to lead the Quality Assurance team and directly support and contribute to the Customer Experience strategy and customer centric culture. The role communicates and delivers work to align the Company’s mission, vision and culture in all elements of customer experience.Our ideal...
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Quality Assurance Manager
9 hours ago
Chicago, United States The Timken Company Full timeJoin Timken and Make What's Next Possible What Timken makes possible begins with you. Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next. A career at Timken means you can have an...
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Quality Assurance Analyst I
5 days ago
Chicago, United States SpiderRock Holdings LLC Full timeJob Description Job Description We are searching for a Junior Quality Assurance Analyst that will join our team in our Chicago office. The qualified candidate will be responsible for the disposition of the final product and ensures compliance with Quality Assurance policies and procedures, cGMPs, SOPS, and PBA standard requirement documents. The Analyst will...
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Quality Assurance Auditor
4 weeks ago
Chicago, United States Allied Benefit Systems, LLC Full timeQUALITY ASSURANCE AUDITORPOSITION SUMMARY Working independently and in groups the Quality Assurance Auditor will be responsible for the completion of multiple audit tasks including but not limited to auditing the builds of plan coders as needed for all new and existing revisions, along with compiling and reporting results and trends accurately. The QA...
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Quality Assurance Auditor
4 weeks ago
Chicago, Illinois, United States Allied Benefit Systems, LLC Full timeQUALITY ASSURANCE AUDITORPOSITION SUMMARYWorking independently and in groups the Quality Assurance Auditor will be responsible for the completion of multiple audit tasks including but not limited to auditing the builds of plan coders as needed for all new and existing revisions, along with compiling and reporting results and trends accurately. The QA Auditor...
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Quality Assurance Manager
2 weeks ago
Chicago, United States Grnalbuquerque Full timeQuality Assurance Manager Hoffmann Estates, IL Required Experience: 5+ years working in a GLP regulated environment 5+ years working in a GLP regulated environment Supervisory/Management experience preferred Required Education: Bachelor’s Degree (M.S. degree preferred) Job Description The Quality Assurance Manager is responsible for coordinating Global...
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Quality Assurance Analyst I
2 weeks ago
Chicago, United States SpiderRock Holdings LLC Full timeJob DescriptionJob DescriptionWe are searching for a Junior Quality Assurance Analyst that will join our team in our Chicago office. The qualified candidate will be responsible for the disposition of the final product and ensures compliance with Quality Assurance policies and procedures, cGMPs, SOPS, and PBA standard requirement documents. The Analyst will...
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Quality Assurance Analyst
4 weeks ago
Chicago, United States Atechstar Full timeResponsibilities Test Execution Execute manual and automated tests including functional regression integration and performance testing to identify defects and ensure software meets specified requirements. Test Automation Enhance and maintain test automation frameworks and scripts to increase efficiency and effectiveness of testing processes. Defect...
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Quality Assurance Analyst
4 weeks ago
Chicago, Illinois, United States Atechstar Full timeResponsibilities Test Execution Execute manual and automated tests including functional regression integration and performance testing to identify defects and ensure software meets specified requirements. Test Automation Enhance and maintain test automation frameworks and scripts to increase efficiency and effectiveness of testing processes. Defect...
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Quality Assurance Administrator
10 hours ago
Chicago, United States SAFER FOUNDATION Full timeJob DescriptionJob DescriptionThe Safer Foundation is a social service provider to individuals with arrest and conviction records. Through a full range of services, including case management, educational instruction and advocacy, we focus on preparing individuals for the world of work by helping them find and keep productive and meaningful employment.General...
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Quality Assurance Manager
3 weeks ago
Chicago, United States Evinced Inc. Full timeThe Quality Assurance (QA) Manager will oversee the activity of the quality assurance in Evinced, developing, implementing, and maintaining a system of quality and reliability testing for the organization's products and/or development processes. As the QA Manager, you will play a crucial role in ensuring the delivery of high-quality products helping...
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Quality Supervisor
4 weeks ago
Chicago, United States G & W Electric Company Full timeInnovating since 1905, G&W Electric has grown into a global leader in engineered electrical power grid solutions. Working with us means joining a worldwide team of passionate manufacturing professionals striving to continually improve the technologies the world depends on to deliver safe, reliable electricity. Our culture is focused on employee success, so...
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Manager Quality Assurance
1 month ago
Chicago, United States Worthington Steel Full timeThe Manager, Quality Assurance (QA) is responsible to oversee all QA processes and QA personnel for the Tempel Chicago campus which includes QC lab, as well as incoming and outgoing quality. This position is responsible to manage the internal quality system, ensure processes and procedures affecting quality are effective, documented, and followed, and for...
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Global Head of Quality Assurance
12 hours ago
Chicago, United States Merieux NutriSciences Full timeGlobal Head of Quality AssuranceChicagoRegular MERIEUX NUTRISCIENCESAs a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food,...
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Global Head of Quality Assurance
15 hours ago
Chicago, United States Mérieux NutriSciences Full timeAs a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of...
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Vendor Manager, Quality Assurance
1 week ago
Chicago, United States CareerAddict Full timeQuality Assurance Manager Salary: Open + Bonus Location: Chicago, IL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 10 years of experience in software development and software quality assurance including the management of vendors and outsourced resources globally. 3 years of...
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Vendor Manager, Quality Assurance
4 weeks ago
Chicago, United States Request Technology Full timeVendor Manager, Quality Assurance Salary: Open + Bonus Location: Chicago, IL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelors degree 10 years of experience in software development and software quality assurance including the management of vendors and outsourced resources globally. 3 years of...
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Vendor Manager, Quality Assurance
4 weeks ago
Chicago, United States Request Technology, LLC Full timeVendor Manager, Quality AssuranceSalary: Open + BonusLocation: Chicago, ILHybrid: 3 days on-site, 2 days remote*We are unable to provide sponsorship for this role*QualificationsBachelor’s degree10 years of experience in software development and software quality assurance including the management of vendors and outsourced resources globally.3 years of...
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Vendor Manager, Quality Assurance
4 weeks ago
Chicago, United States Request Technology, LLC Full timeVendor Manager, Quality AssuranceSalary: Open + BonusLocation: Chicago, ILHybrid: 3 days on-site, 2 days remote*We are unable to provide sponsorship for this role*QualificationsBachelor’s degree10 years of experience in software development and software quality assurance including the management of vendors and outsourced resources globally.3 years of...
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Vendor Manager, Quality Assurance
1 month ago
Chicago, United States Request Technology, LLC Full timeVendor Manager, Quality AssuranceSalary: Open + BonusLocation: Chicago, ILHybrid: 3 days on-site, 2 days remote*We are unable to provide sponsorship for this role*QualificationsBachelor’s degree10 years of experience in software development and software quality assurance including the management of vendors and outsourced resources globally.3 years of...