Supervisor - AO Process Quality

2 weeks ago


Chicago, Illinois, United States United Airlines Full time

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we're growing – in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Key Responsibilities:

This position will lead a team of auditors to record and report on Agent On Demand (AOD) performance management, United Cabin Security/Cleanliness quality assurance and Business Partner support across the system. This leader coordinates development, and execution of AO related Audits. Manages all AO Quality Control Representative assignments related to AOD and United Cabin Security/Cleanliness quality control audits (7 days/week)

  • Supports other AO Quality Control assignments outside of AOD and Cabin Security/Cleanliness audits including Financial control and requested ad hoc audits
  • The focus of all audits is validating that stations are meeting established guidelines specific to safety, policy and procedures and regulatory compliance
  • Ensures performance reviews are conducted with local leadership following completion of station audits and that measurable performance action plans are put in place to drive performance improvement
  • Actively supports the team in the development, implementation and maintenance of all quality control audit program requirements, processes, and reporting systems to support station accountability
  • Ensures direct reports maintain subject matter expertise in all supported lines of service
  • Leads employees by motivation, mentorship and accountability for individual performance
  • Develops employees through counseling, coaching and career planning forums
  • Responsible for setting objectives, developing goals and handling performance evaluation process for direct reports

NOTE: This position can be based at any of our United Airline Hubs and is considered as a hybrid work-schedule working on 2-3 days in office schedule, however, that may evolve with the needs of the company.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

Qualifications
What's needed to succeed (Minimum Qualifications):
  • Associate's degree or equivalent work experience
  • 3+ years aviation experience
  • Motivated individual that has proven problem solving and decision-making ability in large, multi-level department environment
  • Strong experience with Microsoft Word, Excel and PowerPoint
  • Excellent communication skills: including written and verbal
  • Outstanding interpersonal skills
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position
  • 85% travel required
What will help you propel from the pack (Preferred Qualifications):
  • Bachelor's degree or 4 years of relevant work experience
  • Operations, Customer Service Experience

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.


Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

  • Chicago, Illinois, United States Allied Benefit Systems, LLC Full time

    QUALITY & REPORTING ANALYST IPOSITION SUMMARYThe position is responsible for the overall BPO Operations reporting and quality assurance through collaboration with various BPO department managers. Including, but not limited to, the ongoing oversight of Key Performance Indicator (KPI) reporting, ensuring all executive and external facing materials meet...


  • Chicago, Illinois, United States Allied Benefit Systems, LLC Full time

    CONTACT CENTER QUALITY AUDITORPOSITION SUMMARY The Contact Center Quality Auditor role monitors and measures customer interactions for adherence to the standards put in place internally and by Allied partners. The Contact Center Quality Auditor will prepare and present monitoring insights for agents to management to calibrate the performance of the Contact...


  • Chicago, Illinois, United States Allied Benefit Systems, LLC Full time

    QUALITY ASSURANCE AUDITORPOSITION SUMMARYWorking independently and in groups the Quality Assurance Auditor will be responsible for the completion of multiple audit tasks including but not limited to auditing the builds of plan coders as needed for all new and existing revisions, along with compiling and reporting results and trends accurately. The QA Auditor...


  • Chicago, Illinois, United States Hilton Garden Inn Chicago DowntownMagnificent Mile Full time

    The Hilton Garden Inn Chicago Downtown is seeking energetic housekeeping professionals with leadership skills to join our growing TEAM. If you have a passion for hospitality and enjoy providing excellent customer service consider this exciting new opportunityT.E.A.M Together Everyone Achieves MoreAs Housekeeping Supervisor, you will mentor our exceptional...


  • Chicago, Illinois, United States American Axle & Manufacturing Full time

    At AAM, the POWER is in our people. We believe that an equitable and inclusive workplace benefits everyone and that the diversity of our Associates drives creativity and innovation. Our global team of associates is made of dreamers, doers and innovators who are Bringing the Future Faster by Delivering POWER for a safer, brighter and more sustainable...

  • Data Quality Lead

    3 weeks ago


    Chicago, Illinois, United States IMC Trading Full time

    As lead of our Data Quality Team, you will play a pivotal role in shaping the future of our systematic trading operations. This role offers an excellent opportunity for an ambitious and entrepreneurial mind that wants to build and grow a team that operates at the core of our trading operations. You will have the ability to play an active part in defining the...


  • Chicago, Illinois, United States Atechstar Full time

    Responsibilities Test Execution Execute manual and automated tests including functional regression integration and performance testing to identify defects and ensure software meets specified requirements. Test Automation Enhance and maintain test automation frameworks and scripts to increase efficiency and effectiveness of testing processes. Defect...

  • quality engineering

    4 weeks ago


    Chicago, Illinois, United States Cognizant Technology Solutions Full time

    QUALITY ENGINEERING & ASSURANCE SERVICE LINE SALES SPECIALIST MANUFACTURING FOR ENERGY & UTILITIES Who we are:Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run...


  • Chicago, Illinois, United States The Walsh Group Full time

    OverviewWalsh is currently seeking a Quality Control Manager for our CTA RPM project in Chicago, IL.This position is for the $1B+ Design-Build transit project for the CTA's Red Purple Line Modernization project, the largest capital project in CTA's history. The project is planned to be completed in 2025.The Quality Control Manager is responsible for...

  • Ramp Supervisor

    3 weeks ago


    Chicago, Illinois, United States United Airlines Full time

    There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the...


  • Chicago, Illinois, United States SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • Chicago, Illinois, United States Vivid Seats Full time

    Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top...

  • Front Desk Supervisor

    4 weeks ago


    Chicago, Illinois, United States Homewood Suites by Hilton and Hilton Garden Inn Chicago Downtown South Loop Full time

    Job Title: Front Desk SupervisorStatus: Non-ExemptJob SummaryRepresents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a...

  • Barista Supervisor

    3 weeks ago


    Chicago, Illinois, United States Hotel Lincoln Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we doWe understand what it takes to be a part of something great. We will encourage you to bring your true self to work...


  • Chicago, Illinois, United States Cognizant Technology Solutions Full time

    Cognizant Technology Solutions is looking for "Mobile Quality Engineer" to join in our team of IT professionals in a permanent role. If you meet our background requirements and skills and are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you About Cognizant's QEA Practice:We are the largest Quality Assurance...


  • Chicago, Illinois, United States Apollose Full time

    Responsibilities Analyze machine performance logs and determine improvements to hardware systems and processes and process improvements. Experience with Microsoft Office suite analyzing data and presenting data. Understand how machines and SW work together. Failure mode analysis. Ability to work with developers to design and analyze logs. Develop plans...


  • Chicago, Illinois, United States Department Of Veterans Affairs Full time

    Summary The Clinical Pharmacy Acute Care/Community Living Center Supervisor is a licensed pharmacist with a Doctor of Pharmacy degree who has completed an American Society of Health Systems Pharmacists accredited Clinical Pharmacy Practice Residency, or other equivalent experience. He/she is responsible for the daily professional and administrative/...


  • Chicago, Illinois, United States Exelon Corporation Full time

    Job ID: 252092PRIMARY PURPOSE OF POSITIONPlans, directs, coordinates and supervises craft personnel engaged in the construction, operation and maintenance of company substation equipment. Supervises resources in a manner that ensures the safe, efficient, economical, and expeditious completion of work with high regard for cost, quality and customer...

  • Nurse Supervisor RN

    1 week ago


    Chicago, Illinois, United States Ascension Full time

    Details Department: Operating Room Schedule: Full time, Day ShiftHospital: Ascension St JosephLocation: Chicago, IL Benefits Paid time off (PTO)Various health insurance options & wellness plansRetirement benefits including employer match plansLong-term & short-term disabilityEmployee assistance programs (EAP)Parental leave & adoption assistanceTuition...


  • Chicago, Illinois, United States teamworkonline Full time

    OverviewReporting to the Food & Beverage Manager, the Barista is responsible for credit handling, customer contact and expediting while providing fast, efficient and friendly service at all times. The Barista engages with guest through smiles and greetings, offering product information, providing selling suggestions and always giving a genuine thank you....