Casino Operations Associate

3 weeks ago


Jersey City, United States BetMGM LLC Full time

**Casino Operations Associate**
- Jersey City, NJ_

**About Us**

We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.

We were recognized as one of Glassdoor’s “Best Places to Work”.

**About the Role**

The Casino Operations Associate will be working with the Casino team, to develop and optimize our virtual shop windows, including game positioning, game categorization and content strategy, across all channels and States. The Casino Operations Associate will play a pivotal role in releasing new Casino content to players and will be responsible for helping plan and manage the roadmap, perform quality assurance tests on all new games before they go live, and continually monitoring new game performance after they go live.

**Responsibilities**
- Coordinate, plan and execute on BetMGM’s games roadmap strategy
- A main point of contact with gaming vendors to both maximize on-site wager and drive value from prime lobby placements and promotions
- Work with internal tech, product, and compliance teams to secure test and regulatory approvals before going live
- Track performance of games, teasers and performance of the site to make sure revenue is maximized across all markets.
- Plan game promotions, VIP pushes, newsletters, push notifications and game announcements with marketing, CRM and VIP teams to increase player retention, conversion and engagement
- Use competitive analysis, tier system and performance metrics to optimize casino brands
- Assist in research and development in bringing new 3rd party content to the US market
- Work directly with Casino Promotions Manager to update site categories and stickers to highlight promotions across all BetMGM brands
- Update and manage Loyalty configuration weekly to ensure players are being properly rewarded
- Work closely with the business to identify and use data to propose solutions for effective decisions making.
- Assist the Casino Management team in ad-hoc requests

**Essential Functions**
- Must be able to stand or sit and operate computers and other technological devices for extended periods of time

**Qualifications**
- You are highly interested in casino and games
- A good understanding of numbers and the ability to compile KPI and performance reports.
- You are organized and can keep deadlines even under pressure
- You are self-driven and reliable
- You are a team player
- You are highly analytical
- You are proficient with Microsoft Office suite
- Online Gaming Experience Preferred but not essential

**Licensing Requirements**

As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.

**About Our Culture**

Building BetMGM from the ground up takes effort, energy, and teamwork, but that’s what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:

- Believe in Your Game - Take your shot There’s a freedom to explore ideas usually only start-ups are lucky enough to experience.
- Backed by the Best - With our expertise—merged with that of our world-class investors—we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.
- Do What’s Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.
- Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.

**What We Offer**

As a valued employee, we’re committed to giving you the resources and support


  • Casino Host

    7 days ago


    Atlantic City, United States Bally's Atlantic City Casino Resort Full time

    Enhances the growth of gaming revenues through increased visitation and play consolidation of players. - Creates loyalty among valued customers by building lasting relationships and effectively utilizing marketing techniques. - Creates a fun-filled, welcoming experience for guests - Maintains close ties with guests through personal contact by phone and in...

  • Casino Banker

    1 week ago


    Atlantic City, United States Ocean Casino Resort Full time

    Job DescriptionJob DescriptionAbout the RoleThe Casino Banker is responsible for all Main Bank activities during assigned shifts.Position ResponsibilitiesReceives and accounts for all funds turned into the Main Bank from all Departments.Maintains accountability for the Cash Operations Department including meeting all necessary deposits, net win, impress...

  • Casino Host

    5 days ago


    Atlantic City, United States Bally’s Atlantic City Full time

    Description Enhances the growth of gaming revenues through increased visitation and play consolidation of players. Creates loyalty among valued customers by building lasting relationships and effectively utilizing marketing techniques. Creates a fun-filled, welcoming experience for guests Maintains close ties with guests through personal contact by...


  • Kansas City, United States 7th Street Casino Full time

    Job DescriptionJob DescriptionThe primary objective of the Surveillance Operator is observing, monitoring and recording all activity occurring in the casino area and record the observations in writing as required. Must be friendly and reliable, available to work weekends and holidays as scheduled, and work in low lit area with the ability to focus on...

  • Casino Deep Cleaner

    2 hours ago


    Kansas City, United States Hollywood Casino at Kansas Speedway Full time

    WERE CHANGING ENTERTAINMENT. COME JOIN US.: Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. Youll also get...


  • Carson City, United States Carson Nugget Full time

    Job DescriptionJob DescriptionJOB SUMMARY:Under general supervision implements and directs Customer Development Campaigns and Casino Promotional Programs, creating market awareness to increase market share and gaming revenues; gathers and organizes information on market trends; analyzes casino/player business and completes reports; plans/implements/...


  • Atlantic City, United States Ocean Casino Resort Full time

    About the Role The Marketing Operations Representative will be scheduled to work in both the Player's Club as well as at Special Events. They are responsible for greeting guests in a pleasant, courteous and enthusiastic manner while registering guests for the Player's Club or a Special Event. They will assist in the set-up and close out, and on-site...


  • Atlantic City, United States Ocean Casino Resort Full time

    Job DescriptionJob DescriptionAbout the RoleThe Marketing Operations Representative will be scheduled to work in both the Player’s Club as well as at Special Events. They are responsible for greeting guests in a pleasant, courteous and enthusiastic manner while registering guests for the Player’s Club or a Special Event. They will assist in the set-up...

  • Valet Associate

    2 weeks ago


    Michigan City, United States Towne Park, LLC Full time

    At Towne Park, its more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you Associate, Valet, Hotel, Casino, Guest Service, Vehicle, Transportation

  • Hotel Operator

    6 days ago


    Atlantic City, United States Ocean Casino Resort Full time

    About the Role The Hotel Operator is responsible for answering inbound telephone calls in an environment where transactions range from basic call transfers and overhead paging to guest wake-up calls and message delivery. Position Responsibilities Providing customers with a clear picture of Ocean Casino Resort products and services; always leading the call...

  • Hotel Operator

    4 days ago


    Atlantic City, United States Ocean Casino Resort Full time

    Job DescriptionJob DescriptionAbout the RoleThe Hotel Operator is responsible for answering inbound telephone calls in an environment where transactions range from basic call transfers and overhead paging to guest wake-up calls and message delivery.Position ResponsibilitiesProviding customers with a clear picture of Ocean Casino Resort products and services;...


  • Atlantic City, United States MGM Resorts International Full time

    The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industr Cashier, Technician, Casino, Operations, Hotel, Grocery


  • Kansas City, United States 7th Street Casino Full time

    Job DescriptionJob DescriptionSummary:   This position will be responsible for all testing and accurate record keeping of all Gaming Machines.Essential Duties and Responsibilities:   Set up and maintain electronic games filing systemsAccurately maintain schedules and calendars concerning   installs/conversions/removals of gaming machines.Receive and...

  • Casino Host

    3 weeks ago


    Bossier City, United States Caesars Entertainment Corporation Full time

    JOB SUMMARY: Enhances the growth of gaming revenues through the development of our customer base. Maintains relationships with valued gaming guests and markets our gaming product to both established VIP guests and potential VIP guests. Supports Casino Marketing and Executive Hosts by meeting, greeting and assisting guests while they are on...

  • Revenue Audit Clerk

    11 hours ago


    Kansas City, United States 7th Street Casino Full time

    Job DescriptionJob DescriptionJOB PURPOSEThe primary objectives of the Revenue Audit Clerk are to monitor the data from all revenue generating centers to protect company assets, assure adherences to policies and procedures, and monitor compliance with gaming regulations.KEY RESPONSIBILITIES AND ACCOUNTABILITIESRetrieve and organize information from revenue...


  • Kansas City, United States 7th Street Casino Full time

    Job DescriptionJob Description JOB PURPOSE The primary objective of the Marketing Coordinator is to provide marketing and creative support to the Marketing Department. This position provides assistance to all facets of marketing (advertising, social media, creative design, copy development, promotions, website maintenance and marketing strategy). KEY...


  • Atlantic City, United States MGM Resorts International Full time

    The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industr Cashier, Floor Supervisor, Casino, Supervisor, Technician, Operations, Retail, Hotel


  • Kansas City, United States 7th Street Casino Full time

    Job Description Job Description JOB PURPOSE The primary objective of the Marketing Coordinator is to provide marketing and creative support to the Marketing Department. This position provides assistance to all facets of marketing (advertising, social media, creative design, copy development, promotions, website maintenance and marketing strategy). KEY...


  • Kansas City, United States 7th Street Casino Full time

    Job DescriptionJob DescriptionJOB PURPOSEThe primary objective of the Marketing Coordinator is to provide marketing and creative support to the Marketing Department. This position provides assistance to all facets of marketing (advertising, social media, creative design, copy development, promotions, website maintenance and marketing strategy). KEY...


  • Jersey City, United States Realty Operations Group Full time

    Job DescriptionJob DescriptionGeneral SummaryResponsible for a broad set of administrative, financial and customer service tasks that have a direct impact on the Organization. The work involves recording renewal leases and updating resident accounts in order to achieve initiatives for Realty Operations Group. Highly organized and attentive to detail....