Customer Care Representative
3 weeks ago
Join Lynchburg's BEST PLACE TO WORK Fortress Foundation Solutions, a leader in foundation repair, seeks Customer Care Specialists to redefine customer experience. Trusting culture, top-notch tools & training, solid pay, and benefits await you. Be part of one of the fastest-growing teams
**What You'll Get**:
- Vibrant, respectful, and fun work environment
- Comprehensive tools and training
- Competitive pay and benefits
- Fast-growing team with endless opportunities for professional growth
**What You'll Do**:
- Schedule sales appointments efficiently
- Manage inbound and outbound communication with customers
- Handle administrative tasks and provide tactical support
- Ensure accurate and timely paperwork and data entry
**What We Need**:
- Customer service experience
- Strong telephone and interpersonal skills
- Proficiency in computer programs and apps
- Salesforce experience a plus
- Bilingual preferred (English/Spanish)
Pay: $14.00 - $16.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
- No nights
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
- Office
Application Question(s):
- This in an in-person position. Are you comfortable with that?
**Experience**:
- Customer Service: 1 year (preferred)
- Salesforce: 1 year (preferred)
**Language**:
- Spanish (preferred)
Work Location: In person
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