Customer Service Representative
2 weeks ago
Plugz Electric is a growing residential electrical company seeking a Full-Time Customer Service Rep / Dispatcher to join our team Mostly outbound lead contacting, no electrical knowledge is necessary - we will train the right person Lots of room for career growth for a highly motivated individual.
Pay Range $18-$22/Hr, DOE
Job Overview: You will be the first point of contact, providing outstanding customer service and ensuring a positive experience for our customers. You will play a critical role in managing customer inquiries, scheduling service appointments, and providing support to our technicians. Your excellent communication skills, problem-solving abilities, and dedication to customer satisfaction will contribute to our continued success and growth.
Responsibilities:
- Handle inbound calls, emails and texts
- Follow call scripting
- Properly schedule jobs with detailed notes
- Pull permits and schedule inspections
- Assist with other administrative tasks as needed
Qualifications:
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Reliable and on time
- Willingness to learn
- Good organizational skills with ability to prioritize and multi-task
- Proficient computer skills
Shift: Monday-Friday in Forest Lake, MN based office
Hours:10:30am-7:00pm
Job Type:Full-Time
Company DescriptionNew and exciting electrical company with room to grow.Company DescriptionNew and exciting electrical company with room to grow.-
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