Customer Support Specialist

2 weeks ago

Lake Forest, United States GATEKEEPER SYSTEMS Full time
Job DescriptionJob DescriptionCUSTOMER SUPPORT SPECIALIST

GATEKEEPER SYSTEMS, INC.

Foothill Ranch, CA

Gatekeeper Systems stands proudly as the foremost global leader in retail loss prevention, operations management, and analytics, with our headquarters based in Foothill Ranch, California. We maintain a strong presence across the globe, with offices in the UK, Australia, China, Hong Kong, Germany, France, and Canada, fostering a diverse team of 450 talented employees. Over the past 25 years, Gatekeeper Systems has been at the forefront of the industry, demonstrating our commitment to excellence through cutting-edge technologies and unparalleled customer service.

Join us on our journey as we continue to revolutionize the retail sector, providing innovative solutions and services that redefine industry standards.

We are seeking a Customer Service Representative to join our team at our primary place of business in Foothill Ranch, California. As a Customer Service Representative, you are detail-oriented, tech-savvy, and passionate about customer service. You have the ability to work on multiple, concurrent, rapid projects which require timely, thorough, well-prioritized, and swift resolution, delivering results our customers and team members rely upon.

WHAT WE OFFER…

Join the team at Gatekeeper Systems and watch your career grow We offer competitive compensation and benefits packages that include:

  • Attractive Total Compensation Package
  • Flexible hybrid work schedule
  • Comprehensive healthcare benefits including medical, dental, and vision coverage; Life/ADD/LTD insurance; FSA/HSA options.
  • 401(k) Plan with Employer Match
  • Generous Paid Time Off (PTO) policy
  • Observance of 11 paid company holidays

ESSENTIAL JOB FUNCTIONS; but not limited to:

  • Customer facing field service coordination role
  • Receive and process customer service request
  • Provide job quotes
  • Maintain job status and update customer work order portal or customer directly via email/phone
  • Proficiently use a Microsoft CRM and ERP system
  • Maintain reports and multitask on various assignments

QUALIFICATION REQUIREMENTS

The requirements listed below are representative of the knowledge, skill and/or ability required.

  • Uses available resources to evaluate potential solutions
  • Asks questions to clarify a situation
  • Capable of performing multiple tasks in a fast-paced environment
  • Uncompromised approach to and respect for confidentiality
  • Unquestionable workplace ethics
  • Proficient computer skills with the ability to learn new software
  • Professional and pleasant verbal and written communication skills
  • Professional demeanor on telephone, within Corporate and Distribution Center location contacts and with all external vendors and candidates
  • Own all assigned tasks
  • Welcoming, positive and inclusive attitude
  • Ability to communicate with, and work effectively through other people at all levels of the Company
  • Highly organized, detail-oriented, and great follow-up and follow-through skills
  • Computer skills, including software used in this office (CRM, Navision, Word, Excel, PowerPoint, Outlook, Smartsheet)
  • Accuracy in scheduling and maintaining calendars, tracking report information, calculating certain metrics
  • Ability to multi-task and prioritize effectively without continuous supervision

EDUCATION AND/OR EXPERIENCE

  • 1 year of office experience and 6 months of customer service experience.
  • Experience in a technical or manufacturing environment is highly desirable.
  • Strong communication skills, ability to multi-task and ability to retain training knowledge to work independently are a must.

OTHER SKILLS AND ABILITIES

  • Exemplify excellence in professionalism in all aspects of day-to-day duties and responsibilities
  • Communicate warmth, understanding and helpfulness when interacting with all internal and external contacts
  • Highly self-aware and open to learning about personal effectiveness in the workplace and on teams
  • Exhibit a cheerful, positive, loyal, team-member attitude toward the purposes, programs, policies and goals of Gatekeeper Systems
  • Respect for lines of communication and internal protocols
  • Constantly strive to improve performance, effectiveness of the Service Coordination team, and ultimately GSI.

DISCLAIMER

This Job Description is a general overview of the requirements for the position. It is not designed to contain, nor should it be interpreted as being all inclusive of every task which may be assigned or required. It is subject to change, in alignment with company/department needs and priorities.

Gatekeeper Systems, Inc., is an equal opportunity employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We strongly encourage applications from candidates who demonstrate that they can contribute to this goal. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any protected basis.

  • Customer Support Specialist

    1 week ago

    Lake Forest, United States GATEKEEPER SYSTEMS Full time

    Job DescriptionJob DescriptionCUSTOMER SUPPORT SPECIALISTGATEKEEPER SYSTEMS, INC.Foothill Ranch, CA Gatekeeper Systems stands proudly as the foremost global leader in retail loss prevention, operations management, and analytics, with our headquarters based in Foothill Ranch, California. We maintain a strong presence across the globe, with offices in the UK,...

  • Technical Support Specialist

    4 days ago

    Lake Forest, United States edgecomputingassociation.com Full time

    Location Lake Forest, Illinois , United States DESCRIPTION: OUR CLIENT IS LOOKING FOR A TECHNICAL SUPPORT SPECIALIST TO JOIN THEIR TEAM IN THE NORTHERN SUBURBS!The Technical Support Specialist will interact with field partners to provide Hardware and Software support through multiple communication channels. The Technical Support Specialist will be asked to...

  • Technology Support Specialist

    2 days ago

    Lake Forest, United States Lake Forest School District Full time

    JobID: 2052 **Position Type**: Technology/Specialist**Date Posted**: 5/30/2024**Location**: Lake Forest High School**Date Available**: 07/10/2024**Closing Date**: 06/14/2024 Lake Forest High School is seeking a full-time 12 month, 8 hour/day Technology Support Specialist.- **Starting Rate**: $27.69/hr - **Essential Functions**: - Troubleshoots, maintains,...

  • Sales Support Specialist

    5 days ago

    Lake Forest, United States Ladera Lending, Inc. Full time

    Job Overview: The Sales Support Specialist is a member of the sales team whose job entails supporting Sales & Sales Leadership in the day-to-day management of the active pipeline. Sales Support Specialists perform tasks related to upfront file review, supporting the Loan Officer through the loan process, and serves as a liaison between Ops and...

  • Customer Service Specialist

    1 month ago

    Lake Forest, United States Handtmann Inc. Full time

    Organization Handtmann Inc., located in Lake Forest, IL, specializes in filling, portioning, depositing, forming, and linking equipment for the meat, dairy, bakery, and pet food industries. Handtmann Inc. provides machines, technology, and services for all sizes of businesses. Handtmann Inc., the North American wholly owned subsidiary of Albert Handtmann...

  • Onsite Support Specialist I

    12 hours ago

    LAKE FOREST, United States Grainger Businesses Full time

    About Grainger: Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and...

  • Onsite Support Specialist II

    5 hours ago

    Lake Forest, California, United States Grainger Businesses Full time

    About Grainger:Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and...

  • Onsite Support Specialist II

    12 hours ago

    LAKE FOREST, United States Grainger Businesses Full time

    About Grainger: Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and...

  • Onsite Support Specialist II

    12 hours ago

    LAKE FOREST, United States Grainger Businesses Full time

    About Grainger: Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and...

  • Virtual - Technical Product Support Specialist (Fleet, Fasteners, Raw Materials)

    3 weeks ago

    LAKE FOREST, United States W. W. Grainger, Inc. Full time

    Work Location Type: Remote As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through i Support Specialist, Technical, Maintenance Technician, Materials, Product, Support, Technology, Retail

  • Procurement Specialist

    5 days ago

    Lake Forest, United States The Fountain Group Full time

    The Fountain Group is a national staffing firm, and we are currently seeking a Procurement Specialist for a client of ours. This position will be located in Lake Forest, IL 60045. Details for the position are as follows: Job Description: Pay: $28-32/hour Long Term Contract As a Procurement Specialist you are the interface between suppliers and internal...

  • Onsite Support Specialist Ii

    2 days ago

    Lake Forest, United States Grainger Full time

    **About Grainger**: Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and...

  • eBike Customer Support

    5 days ago

    Salt Lake City, United States Magnum Bikes Full time

    Job DescriptionJob DescriptionSalary: $39,000 to $41,000 DOEm a g n u m - ELECTRIC BIKESAbout Magnum BikesFounded in 2010, Magnum Bikes has firmly established itself as a trailblazer within the global ebike movement. Evolving from modest origins, our ascent has been marked by recognition for innovation, design excellence, and an unwavering dedication to...

  • Support specialist/cash office

    1 month ago

    Wake Forest, United States Michaels Stores Full time

    Support specialist/cash office page is loaded **Support specialist/cash office** **Support specialist/cash office** locationsWake Forest-12626 Capital Blvd time typePart time posted onPosted Yesterday job requisition idR00131272 Store - RAL-WAKE FOREST, NC**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to...

  • Customer Support Specialist

    1 week ago

    Salt Lake City, United States Solen Software Group Full time

    Job Title: Junior Customer Support Representative / Client Project Manager Location: Salt Lake City, Utah; Plainsboro, New Jersey; Hybrid Remote (3 Days in office) Job Type: Full-Time About Us: viaPeople is a dynamic and innovative performance management software company, dedicated to helping investment firms optimize their talent strategies. We build...

  • Micro PC Specialist

    4 weeks ago

    Lake Forest, United States Toshiba Full time

    Micro PC Specialist Hourly Range: $29.80 to $38.50 depending on experience. Toshiba America Business Solutions, Inc. (TABS) has an exciting Micro PC Specialist opportunity located at our  Lake Forest, CA headquarters.  Join a global powerhouse with a 150-year heritage when you become a part of Toshiba Business Solutions. Toshiba is an industry...

  • Contract Specialist

    1 week ago

    Lake Forest, United States Ramsoftsystems inc Full time

    **Job Title: Contract Administrator - C** **Location (On-site, Remote, or Hybrid?): Lake Forest, IL (onsite)** **Contract Duration: Contract until 06/30/2025** **Work Hours: 8:00am - 5:00pm** Procurement Specialist (Contractor Title: Contract Administrator) The Opportunity As a Procurement Specialist (Contractor title: Contract Administrator), you are the...

  • Sales Support Specialist

    5 days ago

    Clear Lake, United States Pritchard Auto Company Full time

    Job DescriptionJob DescriptionJob Summary:The Sales Support Specialist at Pritchard Companies in Clear Lake, Iowa is a key member of our sales team, responsible for providing support and assistance to our sales representatives. This is a full-time, hourly administrative position in the auto industry, reporting to the Sales Manager. As an individual...

  • Sales Support Specialist

    7 days ago

    Clear Lake, United States Pritchard Companies Full time

    Job Summary: The Sales Support Specialist at Pritchard Companies in Clear Lake, Iowa is a key member of our sales team, responsible for providing support and assistance to our sales representatives. This is a full-time, hourly administrative position in the auto industry, reporting to the Sales Manager. As an individual contributor, the Sales Support...

  • Supply Chain Specialist

    2 weeks ago

    Lake Forest, United States Packing Corp Of America Full time

    Supply Chain Specialist Lake Forest, IL 60045, USA Req #9757 Friday, May 3, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper...