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Manager, Software Development

4 months ago

Rensselaer, United States New York ISO Full time

The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across the state.

The Software Development Manager is responsible for directing a team of Software Engineers and QA professionals in all phases of the Software Development Lifecycle related to the design, development, testing, implementation, and maintenance of software products. This role will collaborate across other IT teams as well as Product and Project Management to ensure the on-time delivery of high-quality software changes that meet functional requirements and adhere to IT best practices related to software development, security, and test automation. Our Software Development Managers play a critical part in the reliability of the New York State electric grid and markets.

**ESSENTIAL DUTIES and RESPONSIBILITIES**
- Manage a staff of approximately 10 Software Engineers and QA professionals with a budgetary impact of over $1
- Lead processes for creating, enhancing, developing, evolving and improving internal products as identified in the product portfolio.
- Produce and own product development roadmaps. Consider regulatory requirements, the NYISO strategic plan, Information Technology strategy, internal and external stakeholder input.
- Recruit, develop and retain highly talented technical staff and maintain a balanced mix of technical skills to handle current and future business and technical needs. Build and maintain team bench strength to ensure the ongoing ability to provide effective software development and
- Develop and mentor direct reports to ensure ongoing team professional development, including setting individual and team goals and managing
- Empower team to meet the product and project objectives using software development and testing best
- Collaborate with other Software Development Managers to ensure compatibility with other company produced software and coordinate software
- Contribute to scope definition for projects, review and approve software requirements and design specifications, work with business analysts and customers to understand and effectively communicate functionality and design alternatives.
- Identify and facilitate the resolution of open questions related to project requirements, scope, and
- Coordinate with other IT teams across projects to develop a test strategy including the usage of testing environments to ensure all project schedules are met and overlapping efforts do not invalidate testing
- Plan and coordinate with other IT teams to ensure system maintenance activities are achieved without conflicting with business plan
- Stay current with technical best practices and trends to develop and maintain IT standards and documentation.
- Partner with Internal Audit team to ensure adherence to current regulations and compliance
- Create and provide development tasks and estimates; collaborate with project managers to monitor progress, remove roadblocks for teams and ensure plans are maintained and communicated to key personnel and appropriate work groups on a regular
- Participate with IT management in the development of IT strategic goals and plans, participate in the development and continuous improvement of the NYISO software engineering processes and best practices.
- Manage the coordination of development and testing activities to optimize efforts, facilitate the identification and removal of defects during system and user acceptance testing, and ensure that software quality objectives are
- Ensure appropriate software documentation is created and maintained including deployment plans, maintenance and support plans, developer guides,
- Participate in a 24x7 on call rotation on a regular basis where you will be expected to manage critical priority triages of software, network, and other NYISO systems, lead the service restoration efforts, and communicate status to Senior Management.
- Manage change requests, incidents, customer inquiries, and problem tickets to ensure prompt follow-up and timely
- Understand and adhere to ITIL processes and best practices related to change and incident management.
- Build and maintain a relationship with third-party software vendors. Ensure work is appropriately prioritized, quality and support levels are sufficient and escalate with vendor support hierarchy as necessary.
- Develop and maintain a team budget, create 5-year projections for capital and non-capital spending. Partner with NYISO Procurement team to negotiate with vendors for favorable contract terms, purchase prices and maintenance
- Collaborate with IT Management in setting the overall IT department
- Collaborate with Senior Management to develop and implement Information Technology policies and procedures.

**SUPERVISORY RESPONSIBILITIES**

This position does possess supervisory responsibility and there are non-supervisory employees who report to this po