Vtc Operations Technician

3 weeks ago

San Diego, United States Cydecor, Inc. Full time

We’re hiring an experienced, full-time VTC Operations Technician to join our growing company in NAS North Island, CA.

**Responsibilities include**:

- Supports video teleconferences for customers at all levels of military and civilian organization, to include Flag/SES. Operate, manage, and schedule the Video Teleconferencing suites for the COMNAVAIRPAC HQ Flag Staff. Support includes being responsible, reliable, on time, and customer focused. Providing support for unclassified and classified video teleconferencing equipment.
- Performs troubleshooting and coordinates with equipment maintenance contractor for equipment casualties and scheduled upgrades. Report all technical issues to appropriate staff.
- Loads presentations onto laptops or other computers to ensure relevant material are easily available and accessible to presenters. Set up and adjust audiovisual equipment to meet needs as requested. Manage, control, and operate custom conference room systems to include sourcing different video, audio and data sources as needs to support conferences.
- Diagnoses audiovisual problems during conferences and presentation. Perform troubleshooting on failing hardware (Polycom HDX7000/HDX8000) and attached equipment, connections, cameras, cabling, microphones, speakers and monitors. Identify defective hardware or failing equipment to management. Coordinates and requests support or replacement parts from manufactures or third-party support vendors. Operates, configures, and maintains multiple video projectors integrated in command auditorium, and conference rooms. Orders and installs lamp replacements for portable projector units’ configuration settings and cabling.
- Coordinates with other VTC technicians and customers and conference room owners and updates the master VTC schedule calendar with date, time, location, and VTC dial in information, ensures via master schedule that there are no meeting conflicts and maintain lead time for set up and testing prior to each conference. Monitors, tracks and document all conference-scheduling, documents for monthly metrics reporting.
- Coordinates with VTC bridge service providers: NMCI, COMPACFLT, SPAWAR Systems, NCTS, Work with AT&T, NCTS and telephone vendors to ensure ISDN lines are in good working condition, conduct testing and troubleshooting for ISDN connections when required.
- Provides instruction for customers to operate the VTC suites custom conference room audio and video equipment, for muting conferences, changing camera angles, and sourcing briefs to monitors display, and touch panel controls.
- Performs biannual inventory of CNAP N6 audiovisual equipment including projectors, screens, microphones, speakers, mouse pointers; ensures proper paperwork is filled out for users checking out equipment, and ensures that is equipment is in good working order when returned to CNAP N6.
- Maintains accurate listings of customer video teleconferencing spaces to include all IDSN lines used for video teleconferencing and record update and maintains an inventory listing of all video teleconferencing equipment to include make, model, of codecs, integrated video and audio components.
- Writes, develops, maintains, and conducts annual review of standard operating procedures for multiple video teleconferencing suites.
- Maintain and provide hands on training for CNAP staff use on a public address system and all its components. Ensures equipment is in good working order and ready for the next conference or event.
- Create and maintain programmatic and technical documentation to insure efficient planning and execution.

**Here's what you need**:

- VTC Technician shall have four (4) years of experience.
- Microsoft Office (word, Power Point, Excel, Access, and Outlook)
- PC operations and technology.
- The VTC Technician shall have acceptable customer service skills as well as oral and written communication skills.
- Years of experience beyond the minimum may be considered a strength.

***Security Clearance**:

- Active Secret DOD Security Clearance

**Education**:

- The VTC Technician shall have, at a minimum, a High School diploma or equivalent.

**Work Schedule**:

- Onsite

**Benefits**:
Cydecor offers a comprehensive compensation package including Health and Dental Insurance, Vision and Life Insurance, Short-Term & Long-Term Disability, 401(K) + company match, Paid Time Off (PTO), Paid Company Holidays, Tuition Assistance Program and more.

**_ What We Believe_**
- We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Cydecor has the responsibility to create and sustain an inclusive environment._

**_ Equal Employment Opportunity Statement_**
- Cydecor is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression,

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