Help Desk Manager

The Help Desk Manager manages and evaluates the performance of a help desk team, ensuring timely and accurate customer service. Recruit, train, and support help desk representatives and technicians. Establish customer service standards, contribute to improving customer support, and provide feedback to internal teams. The role also involves developing reports...

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission. The Help Desk Manager plays a vital role in Howard University's Enterprise Technology Services department,...

Secure our Nation, Ignite your FutureBecome an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech , you'll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and...

Secure our Nation, Ignite your FutureBecome an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech , you'll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and...

**PLEASE NOTE**: **-There are No C2C opportunities for this role.** **- 7pm. * **________________________________________________** The Information Technology Help Desk Manager: - Must have working experience with Microsoft Windows operating systems, Active Directory, Dynamics 365, Azure, M365 (Apple/Mac experience is a plus). - Proven knowledge of MS...

Service Desk Manager Washington, D.C MUST: ctive Top Secret Experienced Enterprise Service Desk Manager 5+ years of IT Service Desk, Help Desk, Desktop and Deskside Support experience 2+ years' experience as a Service Desk Manager managing Mid-Large teams (15-20+ members) 5+ years of Recent MS Office Environment experience 5+ years experience in an...

Harmonia Holdings Group, LLC is an award-winning minority and female owned federal government contractor committed to providing innovative, high-performing solutions to our government clients and focused on fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction. **Job Summary**: As the **Help Desk Manager**, you will...

Harmonia Holdings Group, LLC is an award-winning minority and female owned federal government contractor committed to providing innovative, high-performing solutions to our government clients and focused on fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction. Job Summary: As the Help Desk Manager, you will lead...

Job DescriptionJob DescriptionBenefits:Competitive salaryComplete Description:IT Help Desk Manager responsibilities Provides support and expertise on Windows OS and Mac OS devices, including imaging, troubleshooting software and hardware, and deploying to end users. Provides support and expertise with fixed and portable Audio/Video solutions. Provides...

Job DescriptionJob DescriptionBenefits:Competitive salaryComplete Description:IT Help Desk Manager responsibilities Provides support and expertise on Windows OS and Mac OS devices, including imaging, troubleshooting software and hardware, and deploying to end users. Provides support and expertise with fixed and portable Audio/Video solutions. Provides...

Overview: Smarthost Design Technologies (Smarthost) is an SBA 8(a)-certified small business renowned for providing innovative and cost-effective technology solutions to both commercial and government clients. As an ISO 9001:2002 certified leader in the industry, we offer a range of services including Project Management, Help Desk Support, Managed IT...

Help Desk Technician Iron Bow Technologies has a permanent,immediate need for a Tier 1 Help Desk Technician to join our team providing onsite support for the U.S. Holocaust Memorial Museum in Washington, DC. The selected candidate will be responsible for providing customer support consisting of technical and problem resolution support, and consistently...

Job Overview: **Must be able to get a Government Clearance and pass background check.** **Responsibilities**: **Duties**: - Manage the Service **Desk** which receives an average of 20,000 annual incidents and service requests from ~2’000 **users**: - Develop and implement service **desk** policies and procedures - Staff and train service **desk** agents...

Help Desk Specialist Washington, DC SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity, Knowledge Management, and Enterprise solutions. We know our defense, federal, and civilian customers have...

Job DescriptionJob DescriptionHelp Desk Tier I&II (Mid) Washington, D.CMUST: Active Top-Secret clearance is required 1 – 5 years of Help Desk Tier II experience1 – 5 years of installing, maintaining, repairing desktop operating systems1 – 5 years of troubleshooting business applications, desktop computer hardware, peripherals, and printers.Security +CE...

American Humane seeks a highly motivated self-starter with superb attention to detail, excellent time management skills, and outstanding communication skills to serve as our Help Desk Specialist with our IT team. This position will be hybrid; the person will work both remotely and in-person in our DC office. The Help Desk Specialist reports directly to the...

Position Overview: As a Tier 1 Helpdesk Professional, you will be the first point of contact for IT support within the organization. Your role is crucial in ensuring smooth and efficient resolution of technical issues, providing exceptional customer service, and contributing to the overall productivity of the company. This position is ideal for someone who...

Position Overview: As a Tier 1 Helpdesk Professional, you will be the first point of contact for IT support within the organization. Your role is crucial in ensuring smooth and efficient resolution of technical issues, providing exceptional customer service, and contributing to the overall productivity of the company. This position is ideal for someone who...

Are you ready to utilize your IT skills in a dynamic and creative environment? Are you seeking to become part of an engaging mission and a supportive work community? Join the expanding IT team at Hillwood Estate, Museum & Gardens. We are excited to announce the opportunity for a Help Desk Technician to join our ranks. As a Help Desk Technician at Hillwood,...

Job DescriptionJob DescriptionTrillion Technology Solutions is looking to hire a proven and talented Help Desk Analyst to join one of our team. - 2-6 years of experience providing help desk support - Associate or bachelor's degree preferred - Experience with ServiceNow preferred Provide Tier 1 and Tier 2 support - All incidents escalated to Tier II must...