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Assistant Manager, Cold Stone Creamery
3 months ago
**Job Summary**:
As an Assistant Manager at a brand new Cold Stone Creamery Store at Westford, you will play a vital role in leading a team to success and ensuring exceptional customer experiences. You will be responsible for training and coaching employees, delegating tasks, and holding the team accountable for their performance. Additionally, you will oversee daily operations, manage inventory, schedule staff, and uphold Cold Stone's standards for product quality and consistency.
**Key Responsibilities**:
- Train and coach employees and team leaders to deliver exceptional quality and service.
- Act as a backup for employees as necessary for providing service to customers
- Handle POS transactions and maintain accuracy
- Delegate tasks to the team and provide follow-up to ensure completion.
- Hold the team accountable for their performance and provide constructive feedback.
- Ensure the team provides fast and friendly service to create a positive customer experience.
- Staff and schedule appropriately to control labor costs while maintaining excellent service levels.
- Ensure proper cash handling procedures are followed to maintain accuracy and security.
- Manage inventory levels and place orders as needed to ensure product availability.
- Oversee daily operations, including cleanliness, organization, and adherence to safety standards.
- Provide top-notch customer service and address any customer concerns or complaints.
- Drive sales and profitability through effective marketing and promotional strategies.
- Uphold Cold Stone's standards for product quality, consistency, and presentation.
- Collaborate with the Store Manager and support their initiatives as needed.
**Qualifications**:
- Previous management experience in the food service or retail industry.
- Strong leadership and communication skills to effectively guide and motivate a team.
- A passion for delivering outstanding customer experiences and ensuring customer satisfaction.
- Flexibility to work evenings, weekends, and holidays as needed to meet business demands.
- Positive attitude, enthusiasm, and a drive for success.
- Ability to maintain composure in a fast-paced environment and handle challenging situations.
- Knowledge of food safety and sanitation regulations is preferred.
- High school diploma or equivalent; additional education or certifications are a plus.
At Cold Stone Creamery, we value individuals who are dedicated to providing exceptional service and creating memorable experiences for our customers. As an Assistant Manager, you will contribute to the success of our ice cream store by leading a team, ensuring operational excellence, and upholding our commitment to quality and customer satisfaction
Pay: $22.00 - $24.00 per hour
**Benefits**:
- Paid training
Experience level:
- 5 years
Restaurant type:
- Quick service & fast food restaurant
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
License/Certification:
- Driver's License (preferred)
Shift availability:
- Day Shift (preferred)
Ability to Commute:
- Westford, MA 01886 (required)
Ability to Relocate:
- Westford, MA 01886: Relocate before starting work (required)
Work Location: In person