Assistant Director, Scheduling

2 weeks ago


Evanston, United States Northwestern University Full time

About the Kellogg School of Management at Northwestern University

The Kellogg School of Management at Northwestern University is a premier institution for management education. Founded in 1908 and based just outside of Chicago, Kellogg is home to a renowned, research-based faculty and the best and brightest MBA students from around the world.

Global business education is different today because of the teamwork and collaboration models that Kellogg pioneered 40 years ago. And, in the 21st century, Kellogg is truly a different voice in management education: We believe business can be bravely led, passionately collaborative and world changing.

At Kellogg, we are educating, equipping and inspiring leaders to excel in today's complex Collaboration Economy. As a global community, Kellogg welcomes and embraces diverse perspectives that together enrich learning.

Kellogg students learn to build strong organizations that drive value creation in markets, harness the architectures of collaboration, deftly navigate between the private and public sectors, and innovate in the marketplace at firms large and small.

Our world-class faculty are recognized thought leaders whose teaching and cutting-edge research change how the world thinks about complex problems affecting business and society.

The school's powerful global alumni network is 54,000-strong, comprised of true Kellogg leaders who lead top organizations.

About the Kellogg Global Hub

Located on the western shores of Lake Michigan in the heart of Northwestern University's Evanston campus, the Kellogg Global Hub is a 425,000 square foot newly constructed building housing the Kellogg Full Time MBA program along with faculty, staff and student interacting departments. Facility is a state of the art.

About the Position

Oversee Global Hub facility wide scheduling system of record including system training and modification, communications with system vendor support, and analysis to maximize and improve system performance. Manage scheduling as an independent entity in support of multiple key Kellogg business units Appraise all schedule requests for Kellogg events and NU events including requests from Presidents office, Provost Office, Executive VP and Board of Trustee event planners, conferences, and academic meetings in consideration of Kellogg space usage guidelines. Partner with Associate Director of Facilities, Records and Registration, Event Planning and other key stakeholders in creating, developing and disseminating protocol for schedule requests and approvals. Approve and confirm requests according to the service level agreement for scheduling. Assign, detail and edit requests as needed in order to support Kellogg’s mission and optimize space and resource utilization while avoiding conflicts. Generate detailed confirmations and invoices using automated systems. Ensure accurate and timely accounting functions. Manage related correspondence for clients and users on a timely basis. Provide daily and weekly reports/resources for building wide and departmental operation needs. Collaborate with Facilities team to provide coverage and support for other positions within team during times of high volume and as needed. Other job duties may be assigned based on business needs.

**Specific Responsibilities**:
Scheduling
- Oversee strategic operations and processes for Kellogg scheduling system to ensure all building events are planned, scheduled and executed seamlessly, coordinated efficiently and comply with all Kellogg standards and policies.
- Serve as primary role in development, implementation and maintenance of Kellogg scheduling system encompassing total building space and resource allocation. Initial point of contact and responsible for gathering all relevant data and review of each scheduling requests for every events requested in Kellogg Global Hub, including events over 1000 people.
- Assess substance and frequency of events as well as event needs and act as liaison to all building stakeholders and visitors to assure events meet Kellogg standards, abides by Kellogg policies and can be supported to Kellogg standards while maximizing both Kellogg occupant and outside guest experience.
- Partner and coordinate reliably and with excellent customer service with Kellogg Senior Leaders, department heads, faculty, staff and students as well as all Northwestern personnel including President, Board of Trustee and Provost’s Office through event process from approval and scheduling to execution. Act as point of contact for all VIP events and conferences by making sure all event needs are coordinated with Kellogg Service Teams.
- Build and maintain collaborative relationships with Kellogg Senior Leaders to maintain approval channels for various restricted spaces and events. Partner with Senior Leaders for high level and unique events to assure maximum Kellogg experience.
- Proactively forecast demand and allocate classrooms and function spaces based on anticipated ne



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