Customer Service Manager

2 weeks ago

Hunt Valley, United States McCormick & Company Full time

You may know McCormick as a leader in herbs, spices, seasonings, and condiments - and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team.

McCormick employees - all 14,000 of us across the world - are what makes this company a great place to work.

We are looking to hire an **Customer Service Manager **immediately in a Hybrid (50/50) capacity at our Global Headquarters in Hunt Valley, Maryland or from our offices in Canada

**What We Bring To The Table**:
The best people deserve the best rewards. In addition to the benefits you’d expect from a global leader (401k, health insurance, paid time off, etc.) we also offer:

- Competitive compensation
- Career growth opportunities
- Flexibility and Support for Diverse Life Stages and Choices
- We prioritize our communities and the planet we share. We are proud to be awarded as a Diversity Inc. Top 50 company for Diversity and have multiple Sustainability awards (ranking #22 in the World and #1 in Food Products)
- Wellbeing programs including Physical, Mental and Financial wellness
- Tuition assistance

**Position Overview**:
This position has responsibility for managing US Flavor Solutions Customer Service organization. Responsibilities to include managing, executing and administrating the strategy and operations for this department, as well as driving efficient practices to optimize and streamline processes, and monitor/measure activity to ensure customer service levels are meeting business until objectives. This position facilitates and provides leadership with regards to communications between business partners, ensuring operational execution, and overall leadership to a specific portfolio of customer service personnel. This role is expected to communicate key findings and observations within the organization that informs executive decisions with respect to sales opportunities and risks.

**Key Responsibilities**:

- Develop and maintain metrics and reporting to ensure consistent performance attainment. Manage customer service activities to ensure the execution of business unit and/or customer specific service levels. Serve as primary contributor to month end/quarter close activities. Analyze and present critical month-end risks, opportunities and other findings to senior leaders for executive action.
- Recommend, develop and implement programs and procedures governing the manner in which customer service activities will be conducted. Provide ongoing process improvement and project support, identify and communicate potential solutions to the anticipated risks and suggest potential responses, actions and resources required that might mitigate these risks or otherwise prepare the organization for the impact.
- Provide leadership, support and training to develop customer service personnel.
- Set annual goals and provide strategic planning to achieve departmental and functional goals that are aligned with business partner objectives.
- Act as liason between Customer Service Organization and business until leadership personnel within the Sales/Supply Chain/organizations

**Required Qualifications**:

- Bachelor’s Degree in Business, Supply Chain or related field.10 years of experience in lieu of degree
- 6+ years Business experience, 2+ years supervisory experience (required), SAP/ERP working knowledge (required)
- Knowledge of the North American Consumer customer base - Branded Retailers/distributors (preferred).
- Knowledge of Manufacturing processes, inventory management, warehouse and distribution.
- Ability to work with internal and external customers to resolve issues and achieve positive outcomes. Effective communication skills that allow for collaboration with business partners
- Influential relationship skills at all levels and the ability to use these relationships to deliver service improvements
- Team Leadership experience

LI-NP2

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future.

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