Customer Service Representative

7 days ago

Hunt Valley, United States Ultimate Staffing Full time

This is a multi-faceted position with overall responsibility for a wide range of customer service, inside sales, order processing, service scheduling and administrative support duties in a dynamic, fast-paced environment. This is a contract to hire position.

Responsibilities include, but are not limited to:

  • Facilitate ATI customer inquiries via phone and e-mail.
  • Personally respond to customer needs and follow up in a timely manner on customer issues as appropriate.
  • Forward customer issues to appropriate individuals in the company based on the nature of the customer's need.
  • Establish a professional and friendly rapport with the customer base.
  • Capture all relevant customer information into a Customer Relationship Management (CRM) program/database.
  • Proactively identify, communicate, and support sales opportunities when interacting with customers
  • Support the sales and marketing team in conducting or coordinating periodic sales and marketing campaigns.
  • Create and/or forward quotations and proposals to customers as required.
  • Process orders in accordance with procedures and utilize the company's ERP system proficiently.
  • Coordinate credit requests and the release of credit holds with Finance, or escalate as required.
  • Facilitate customer requests for service; working with appropriate managers or colleagues to prioritize requests.
  • Provide overall organizational and administrative support to the ATI division, with a primary emphasis on Business Development and Customer Service.
  • Perform other duties as assigned and required to support the overall success of ATI.


Desired Skills and Experience

* H.S. Diploma or equivalent.
* 5 years customer service experience in a B2B manufacturing environment.
* Proficient in MS Office (Word, Excel, Outlook, Teams) and experience with use of ERP business systems.
* Strong aptitude to understand and convey technical issues.
* Excellent interpersonal skills, with a passion for helping people and a friendly attitude and demeanor.
* Excellent written and verbal communications skills.
* Detail-Oriented with strong organizational and time management skills.
* Ability to work effectively in a dynamic environment to meet demanding customer needs.
* Strong sense of self-motivation with a goal-oriented approach to work.
* Desire to continually learn and improve.
* Stress-tolerant. Ability to deal with difficult situations while providing best and class service and a positive attitude.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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