Front Desk Administrator

3 days ago

Glenview, United States Prime Dental Specialists Full time

**Live a balanced and rewarding lifestyle while helping transform the lives of patients**

Prime Dental Specialists is most productive when our teammates are fulfilled, challenged and striving to hit both professional and personal goals. We are A-players who show up for both with full force, living an integrated lifestyle defined by nothing less than excellence.

We are a state-of-the-art prosthodontic practice seeking a dynamic, motivated, detail-oriented, conscientious, and reliable Front Desk administrator to join our team We focus on work-life balance. We offer competitive compensation for a full-time position. We are connected to our core values of Integrity, Quality, Service, and Compassion. Our goal is to provide exceptional implant and prosthodontic services in a comfortable and caring environment.

**Our #1 Core Value: Be Responsible**

Not as in, “be responsible adults”...because we most certainly are not. But as in, Take Responsibility. For yourself, for your patients, for the wins, and especially for the failures. We own mistakes and use them as an opportunity to get better. The only two words you will never hear at this office are “fault” and “blame.”

**What This Job Entails**

Front desk administrators are the liaisons between the practice and its patients. They are the primary point of contact -- handling all day-to-day patient administrative interactions, such as billing and interfacing with dental insurance companies correcting issues as needed to ensure the claims are processed smoothly. They are committed to providing top-quality service and exceptional results above all else.
- Strong understanding of dental insurance, coding and billing
- Provides personalized touchpoints when patient feedback is received, i.e. addressing patient complaints or grievances in a timely manner
- Oversee processing of dental claims and manage EFT payments
- Plan, coordinate, and implement dental care for patients based on individual requirements
- Explain treatment plans and payment plans to patients
- Provides availability when the clinic is open and is able to observe all teammates in real-time while being present in all areas of the facility throughout the day
- Improves daily productivity through a reduction in patient intake/scheduling errors while actively monitoring provider schedules to avoid same day canceled appointments, unnecessary gaps
- Lead a team of non-clinical (front desk) and clinical (assistants) employees by hiring, training, mentoring, and providing accountability to any and all performance concerns in a timely manner
- Develop and manage monthly team schedules for front desk and dental assistants. Ensure adequate staffing ratios at all times
- Create and manage administrative reports relating to financial health of facility for review with doctors and the leadership team
- Manage complete operation and performance of the clinic: adhere to a budget, forecast expenses, manage vendor relationships, order supplies, and monitor compliance.
- Assist in business development
- Coordinate facility management as related to repairs, maintenance, vendor relationships.
- Ensure OSHA compliance of the facility.

Qualifications:

- Previous experience as a receptionist or in a customer service role is preferred
- Proven experience in office management or related role
- Familiarity with dental terminology and procedures is a plus
- Strong communication skills, both verbal and written
- Proficient in using phone systems and computer software
- Excellent organizational skills and attention to detail

If you are a motivated individual with a passion for providing exceptional patient care, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience.

Pay: $23.00 - $27.00 per hour

Expected hours: No more than 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Paid time off

Schedule:

- Monday to Friday

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Administrative Assistants & Receptionists: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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