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Front Desk Attendant

4 months ago

Glenview, United States The Glen Club Full time

**Property Description**:
Located in the north side Chicago suburb of Glenview, The Glen Club is a world-class daily fee golf club with corporate memberships. The facility includes a Tom Fazio-designed golf course and a 50,000 sq. ft. clubhouse that houses a golf shop, locker rooms, a full-service restaurant, spacious banquet facilities, 21 overnight guest accommodations, the Illinois Golf Hall of Fame, Korn Ferry Tour event and is the home of the Illinois Section of the PGA.

**Position Summary**:
Provides friendly and hospitable service for hotel guests including taking reservations, conducting check-in and check-out procedures, greeting, and interacting with guests, and providing information and/or assistance as needed regarding pertinent hotel policies, facility amenities, and the surrounding local sights.

**Essential Duties and Responsibilities**:

- Take golf, restaurant, and hotel reservations over the phone and/or in person. Provide guests with all pertinent information regarding hotel policies (cancellation, dress code, etc.).
- Perform appropriate check-in procedures for hotel guests including entering credit card numbers into the computer for charging purposes, ensure all hotel guests sign a registration slip, and making keys for guest rooms.
- Provide friendly, positive, upbeat and hospitable service at all times. Provide information to inquiring guests about hotel amenities and local surroundings. Publicly support all hotel policies.
- Perform appropriate check-out procedures including correctly billing out accrued charges and presenting guests with accurate guest folios.
- Communicate with the next shift both verbally and through pass-on log, information that is necessary for other shifts to function smoothly (e.g., special requests or arrangements a guest has made or specific billing arrangements for a group).
- Communicate all guest relation problems, disputed billing situations, and all other unusual situations that need management’s attention to the MOD.
- Promote hotel amenities (restaurant and bar) to guests to maximize hotel revenue.
- Perform additional tasks as assigned by management.

**Qualifications**:

- High school preferred
- No experience necessary
- Demonstrated quality interpersonal communication skills.
- Ability to efficiently handle multiple duties under pressure with mínimal supervision; work flexible hours as required including evenings/weekends.
- Positive attitude, professional manner, and appearance in all situations.

**Must have the ability to**:

- Read and write (English)
- Communicate verbally with staff members and/or customers with or without the use of two-way radios.
- Give and/or follow verbal and written instructions
- Visually inspect all work areas
- Stand, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time
- Lift up to 20 lbs. occasionally, 10 lbs. frequently, and 5 lbs. constantly

**Classification**:
Part-time or full time, Seasonal or Regular (year-round), Hourly, Non-Exempt

**_ KemperSports Management is an Equal Opportunity Employer_