Associate Director, Training

3 weeks ago

Los Angeles, United States Altruist Full time

**About Altruist**

Altruist is a fast growing fintech company that's transforming the financial advice industry. Our mission is to make financial advice better, more affordable, and accessible to everyone. We're a modern custodian built exclusively for registered investment advisors (RIAs). As we disrupt legacy custodians and revolutionize the $100T RIA market, we're seeking exceptional individuals to join our team. If you embody our core values of kindness, brilliance, and grit, and are passionate about making a meaningful impact, we want to hear from you

**About the position**

Altruist is entering an exciting phase, and we're looking for an Associate Director, Training & Enablement to join our Customer Service team.

**What you'll do**
- Develop and execute a strategic vision for training and enablement across all customer-facing teams, encompassing Sales, Onboarding, Support, Advisor Operations, Clearing Operations, and eventually Relationship Management.
- Design and deliver comprehensive curricula tailored to the specific needs of each team
- Lead the creation of robust onboarding plans for new hires and ongoing training plans for existing team members, ensuring alignment with evolving business needs and product offerings.
- Centralize and organize information on our shared wiki, establishing best practices for knowledge management.
- Actively engage in hands-on training development, content creation, and delivery
- Evolve and enhance our internal Knowledge Base (KB) and customer-facing help center content, identifying opportunities to improve the customer experience and reduce non-value-add, customer inquiries and operational overhead.
- Implement standards, procedures, and processes to support training programs, ensuring consistency and effectiveness across teams (e.g., training completion, knowledge checks, role playing, and similar)
- Establish Key Performance Indicators (KPIs) and collect feedback to assess the quality and effectiveness of training programs, driving continuous improvement.

**What you'll bring**
- 10+ years of experience in enabling and training customer-facing teams, with a proven track record of success.
- 5+ years of experience independently managing a team of Learning professionals.
- Strong knowledge of adult learning theory and learning evaluation models.
- Experience delivering live and virtual training with a grasp on facilitation best practices for both.
- Exceptional communication skills, both written and verbal, with the ability to engage and inspire diverse audiences.
- High energy, self-motivated, and collaborative approach, with a focus on teamwork and continuous improvement.
- Strong organizational and project management skills, with the ability to manage multiple tasks and projects simultaneously.
- Proficiency with key business systems and tools, including Google Apps, LMS, Salesforce, Gainsight, and Confluence.
- Experience with course authoring tools such as Google Classroom, Captivate, Articulate Storyline, Loom, and Camtasia
- Experience in SaaS, tech, or fintech industries, with a solid understanding of startup environments.
- Comfort in a fast-paced environment with the ability to quickly pivot and re-prioritize as needed.
- Certifications/designations in instructional design, performance consulting, coaching, eLearning design, or other relevant training certifications preferred
- Familiarity with the independent wealth management industry (e.g., RIAs) is a plus.
- Flexibility to visit our Culver City or Dallas headquarters as well as other locations as required by business needs.

**Benefits**
- Competitive salary and stock options
- Premium Healthcare, Dental, and Vision insurance plans
- Generous paid parental leave
- 401(k) savings plan with matching contributions
- Flexible paid time off
- Total compensation includes a competitive benefits package along with equity in the form of Stock Options (ISOs). A salary offer will be determined by a number of factors including experience, skill level, internal pay equity, geographic location, and other relevant business considerations. We review all employee pay and compensation programs regularly to ensure _fair, equitable, and competitive pay. At Altruist, we are committed to providing fair, equitable, and competitive compensation by leveraging market data to inform our pay bands. Base salaries will be reviewed at regular intervals throughout the year, typically in conjunction with performance review cycles. By evaluating compensation on a regular basis, we are able to reward high performance and ensure all employees have opportunities for growth._

  • Associate Director of Advancement

    4 weeks ago

    Los Angeles, United States Flintridge Preparatory School Full time

    **ASSOCIATE DIRECTOR OF ADVANCEMENT** The Role The Associate Director of Advancement works closely with the Director of Advancement in the day-to-day management of the Advancement team. About half of the Associate Director’s time is spent overseeing, mentoring, and providing strategic guidance to members of the Advancement team in their respective roles....

  • Associate Tax Director

    1 week ago

    Los Angeles, United States Atlas Search Full time

    Ready to join one of the leading Entertainment companies in the country? This is a fantastic Associate Tax Director opportunity at one of the leading entertainment companies in the country. They are actively searching for an experienced Associate Tax Director to join the dynamic team of this industry giant. As an Associate Tax Director, you will play a...

  • Associate Director for Graduate Advising

    7 days ago

    Los Angeles, United States University of Southern California Full time

    Associate Director for Graduate Advising. USC Marshall School of Business. Leventhal School of Accounting. The University of Southern California Leventhal School of Accounting is seeking applications for a full-time Associate Director for Graduate Director, Associate, Accounting, Graduate, Business, Education

  • Associate Medical Director

    3 weeks ago

    Los Angeles, United States MedPOINT Management Full time

    Job DescriptionJob Description MedPOINT Management (MPM)Department: Utilization Management (UM)Title Associate Medical Director SummaryThe Associate Medical Director is responsible for providing medical interpretation and decisions about appropriateness of services provided by other healthcare professionals in compliance with Utilization Management...

  • Associate Medical Director

    2 weeks ago

    Los Angeles, United States MedPOINT Management Full time

    Job DescriptionJob Description MedPOINT Management (MPM)Department: Utilization Management (UM)Title Associate Medical Director SummaryThe Associate Medical Director is responsible for providing medical interpretation and decisions about appropriateness of services provided by other healthcare professionals in compliance with Utilization Management...

  • Associate Director of Quality

    3 weeks ago

    Los Angeles, United States Pailin Group Psc Full time

    Associate Director of Quality — The Pailin Group Professional Search Consultants THE PAILIN GROUP PROFESSIONAL SEARCH CONSULTANTS About Us Job Search Client Services Diversity Candidate Services Pailin Group Store Contact Us March 15, 2017 Associate Director of Quality California Associate Director of Quality US-CA-Los Angeles Responsibilities: Under...

  • Associate Director for Parish

    4 weeks ago

    Los Angeles, United States Archdiocese of Los Angeles Full time

    **ASSOCIATE DIRECTOR FOR PARISH & COMMUNITY LEADERSHIP** **Department**:Life, Justice and Peace **Status**: Non-Exempt, Full Time **_Salary Range: $68,539 - $77,691_** **What We Are Looking For** **_In joining our team, you are joining a dynamic group of diverse individuals committed to the Corporal Works of Mercy. For us, what we do is much more than a...

  • Training Director

    3 weeks ago

    Los Angeles, United States Legal Soft Full time

    Job DescriptionJob DescriptionCompany Description: Legal Soft is a virtual staffing company that specializes in providing staffing solutions to law firms. We offer virtual assistants, paralegals, and other legal support staff to our clients, helping them reduce overhead costs and improve productivity.Position Overview: We are seeking an experienced and...

  • Associate Director

    7 days ago

    Los Angeles, United States UCLA Full time

    The Associate Director assists in all elements of service delivery and program development for students registered with the CAE with various disabilities. Provides information to UCLA students who suspect that they may have a disability and make referrals to on-campus and off-campus resources; provides specialized disability-related counseling for students;...

  • Law Firm Training Director

    3 weeks ago

    Los Angeles, United States Legal Soft Solution Full time

    Job DescriptionJob DescriptionBenefits:Health insuranceCompany Description: Legal Soft is a virtual staffing company that specializes in providing staffing solutions to law firms. We offer virtual assistants, paralegals, and other legal support staff to our clients, helping them reduce overhead costs and improve productivity.Position Overview: We are seeking...

  • Associate Director

    4 weeks ago

    Los Angeles, California, United States University of California Los Angeles Full time

    Position Summary The Associate Director assists in all elements of service delivery and program development for students registered with the CAE with various disabilities. Provides information to UCLA students who suspect that they may have a disability and make referrals to on-campus and off-campus resources; provides specialized disability-related...

  • PA/NP- Associate Clinical Director

    2 weeks ago

    Los Angeles, United States The Adecco Group Full time

    We are actively pursuing candidates for the Associate Clinical Director position within a premier healthcare navigation firm renowned for delivering top-tier medical services to discerning individuals, families, and prominent figures nationwide. Oper Clinical Director, Clinical, Director, Associate, Healthcare, Clinic, Staffing

  • Associate Creative Director, Copywriter

    3 days ago

    Los Angeles, United States Wonderful Citrus Full time

    Write for a variety of fun, inspiring, and good-for-you brands. Work in an open and collaborative "idea-first" environment, making culture-driving, brand-building work that gets talked about. Apply conceptual thinking and specific discipline skills a Creative Director, Copywriter, Director, Writer, Associate, Creative, Manufacturing, Business Services

  • Associate Director, HR Communications

    2 days ago

    Los Angeles, United States CEDARS-SINAI Full time

    **What you will be doing in this role**: Reporting to the Executive Director of Organizational Communications, the Associate Director, HR Communications, is responsible for leading strategy and communications to support Cedars-Sinai’s Human Resources (HR) portfolio. The Associate Director creates and implements a thoughtful, integrated, strategic...

  • GUCCI Associate Store Director

    4 weeks ago

    Los Angeles, California, United States Gucci Full time

    If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.Role MissionAs a Gucci Associate Store Director, you will effectively lead and support all activities to achieve store business objectives, demonstrate the...

  • Associate Director of Event Operations, Signature

    9 hours ago

    Los Angeles, United States USC Full time

    **Associate Director of Event Operations** The University of Southern California (USC), founded in 1880, is in the heart of downtown L.A. and is the largest private employer in the city of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which comprises the faculty, students,...

  • Associate Director, Planning

    4 weeks ago

    Los Angeles, United States Reformation Full time

    **Who We Are**: Founded in 2009, Reformation is a revolutionary lifestyle brand that proves fashion and sustainability can coexist. We combine stylish, vintage-inspired designs with sustainable practices, releasing limited-edition collections for individuals who want to look beautiful and live sustainably. Setting an example for the industry, Reformation...

  • GUCCI Associate Store Director

    2 weeks ago

    Los Angeles, United States Gucci Full time

    If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. Role Mission As a Gucci Associate Store Director, you will effectively lead and support all activities to achieve store business objectives, demonstrate...

  • Associate Executive Director

    3 weeks ago

    Los Angeles, United States YMCA of Metropolitan L.A. Full time

    Job DescriptionJob DescriptionThe YMCA of Metropolitan Los Angeles is not only the premiere non-profit in Los Angeles, it is also a great place to work, make a difference in your community and meet like-minded individuals. With twenty-six branches, three camps and over fifty child care sites, the LA Y is a highly-collaborative, rewarding and fun environment...

  • Associate Creative Director, Copy

    3 weeks ago

    Los Angeles, United States smartdept. inc. Full time

    smartdept. is searching for an Associate Creative Director, Copy for a Marketing Agency client. This is a full-time, direct-hire, fully remote opportunity. What You’ll Do: Develop creative concepts for marketing and advertising campaigns Write copy for print, web, and social media ads Work with art directors to develop creative assets Manage the...