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Executive Housekeeper

2 months ago

Galveston, United States Hotel Lucine Full time

The Executive Housekeeper manages the housekeeping and laundry departments.

**Description**:
**Position Summary**:

- The Executive Housekeeper is responsible for directing and maintaining efficient housekeeping, custodial, and laundry departments. It is their responsibility to manage the team, schedules, room assignments and tracking inventories. Oversite includes but is not limited to guest rooms, all front of house, laundry facilities, back of house areas, and other common areas. It is the Manager's responsibility to ensure that cleanliness of the hotel is maintained and guests’ expectations are exceeded on a daily-basis. The Executive Housekeeper reports directly to the hotel General Manager.**Job Functions**:
**Service & Shift Management**:

- Embrace the hotel's vision and service culture ensuring staff adherence to brand standards and guidelines
- Supervise housekeeping and laundry staff to ensure the property cleanliness exceeds guests expectations
- Address guest complaints in a timely manner
- Monitor and assist Front Desk with providing guests special requests
- Performs associate level housekeeping and laundry functions as required
- Physically tour and visually inspect the property on a daily basis monitoring property condition, cleanliness, and quality of service throughout the hotel

**Administration**:

- Responsible for hiring, training / motivating / developing and terminating housekeeping staff
- Oversee and approve staffing levels, scheduling and assignments of the housekeeping and Laundry departments
- Develop and maintain regular and deep cleaning housekeeping programs
- Analyzes and interprets housekeeping data for the operational efficiency of the department (labor, inventories, guest satisfaction scores, etc.)
- Collaborate with department heads to develop operational strategies and resolve challenges
- Attend regular meetings with other department heads and conduct regular meetings with housekeeping staff
- Control use of keys, inventories and equipment

**Inventory**:

- Establish and maintain proper supply levels of all inventories - linen, terry, OS&E and cleaning supplies
- Work with maintenance department to ensure all hotel visual and touch-points are in good condition

**Requirements**:
**Education / Certificates**:

- Associates degree and/or appropriate combination of education and work experience

**Qualifications**:

- Previous managerial experience within a hotel housekeeping department or similar business experience
- Ability to read and interpret financial and statistical reports
- Bilingual preferred (English required / Spanish)
- Excellent leadership skills with a track record of building a cohesive team
- Ability to learn and teach employees how to use the various technologies (PMS, Service Optimization, etc.)
- Must agree to a background check

**Skills**:

- Detail Oriented
- Excellent Communication Sills
- Experience using MS Excel
- Must always display level headed, upbeat style of team leadership
- Ability to multi-task and maintain a high and consistent service standard

**Working Conditions**:

- This position requires that the individual be able to quickly traverse the property and go up/down stairs. There may be times when you must stand in a stationary position for at least 8 hours. You must be able to work in front of a computer screen for extended periods of time. The individual must be able to move, pull, carry and lift items of at least 50 pounds. This position will occasionally require bending, kneeling, crouching and climbing.**Salary**:
$40,000 - $50,000 per year