Client Care Specialist

3 days ago

Princeton, United States WCG Full time

**Description and Requirements**:
**ABOUT WCG**:WCG’s clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and medicine, and the organizations striving to develop new products and therapies to improve the quality of human health. It is our role to empower them to accelerate advancement, while ensuring the risks of progress never outweigh the value of human life.

**WHY WE LOVE WCG**:At WCG, our employees are our most valuable asset, and as with all our assets, we invest in them with an eye toward future success. We provide each eligible employee with a comprehensive set of benefits designed to protect their personal and financial health to help make the most of their future.
- Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts
- Employee Assistance Programs and additional work/life resources
- Referral Bonuses and Tuition Reimbursement
- Paid time off including holidays, vacation, and sick time
- Volunteer Time Off to benefit the community
- Opportunities for career development with on-the-job training, certification assistance, and continuing education reimbursement

Expected hourly rate of pay range: $25.00 to $27.00

GPS level: B3

**JOB SUMMARY**:The Client Care Specialist role is responsible for efficiently and effectively addressing the needs of clients and potential clients in a professional manner while projecting a positive image of the company both verbally and in written communication.

As a remote based staff member, you will be expected to attend onsite new hire training and you may be required to come into the office for training, connection and collaboration with your team or if requested by your manager with reasonable notice.

Please note that the shift available for this role is 8:30 am-5:00 pm PST. If you are not west coast based our team is happy to consider you, but you will be expected to accommodate these hours.

**ESSENTIAL DUTIES/RESPONSIBILITIES**:To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The accountabilities listed below are representative of the knowledge, skills, and/or ability required.
- Treat each client to a delightful experience
- Educate clients and potential clients (sponsors, investigators, CROs, SMOs) regarding the Company’s operations while giving exceptional customer service
- Conduct research on the status of protocol/study when necessary by working independently and with other departments to obtain needed information
- Proactive outreach to clients regarding submissions and relay any required missing documentation
- Provide telephone outreach, consultation, and assistance to designated clients as assigned by Supervisor or Manager
- Research billing inquires as requested by clients
- Assist in registering users for Company services and helps to troubleshoot browser connectivity and other web user issues
- Assist Manager in developing new staff by providing one on one coaching, observation and training in all aspects of the role
- Triage submissions in the online submission. Researches potential corrections.
- Process any stuck Esubmissions from the client portal, including creation of submission packets, providing excellent customer service during outreach to process Esubmissions and keep management aware of any delays.
- Provide input for modifying, updating, or developing procedures
- Other duties as assigned. These may, on occasion, be unrelated to the position described here.
- Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.
- Attendance and punctuality are essential functions of the position.
- Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.

**EDUCATION REQUIREMENTS**:Associate degree or higher is preferred

**CERTIFICATIONS/LICENSE/REGISTRATION REQUIREMENTS**:

- Current CIP (Certified IRB Professional) certification preferred
- Advanced Regulatory Training (ART) required

**QUALIFICATIONS/EXPERIENCE**:

- Minimum 2 years of experience providing similar service to clients, or 1 year of WCG experience
- Advanced knowledge of IRIS and operational workflow and submission process
- Demonstrated proficiency as a Connexus super user
- Must have strong analytical skills with a high degree of accuracy in a highly regulated industry
- Advanced knowledge of Microsoft Office and Adobe
- Knowledge of FDA regulations as they relate to research, preferred
- Experience working with medical terminology, preferred
- Must be able to maintain confidentiality
- Ability to set priorities, manage time effectively, work independently, and utilize good judgment
- Teamw

  • Client Care Specialist

    4 weeks ago

    Princeton, United States WCG Clinical Full time

    Client Care Specialist (Remote) General Information Location: Princeton, NJ, Remote Organization: WCG IRB Job Type: Full Time - Regular Description and Requirements ABOUT WCG : WCG’s clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and...

  • Client Acquisition Specialist

    1 week ago

    Princeton, United States Black Owl Recruiting Full time

    Job DescriptionJob DescriptionAs a Client Acquisition Specialist, you will be responsible for identifying and acquiring new clients for Black owl Recruiting, LLC. You will leverage your skills in sales, marketing, and relationship-building to drive business growth and expand our client base. This role involves understanding client needs, developing...

  • Client Acquisition Specialist

    7 days ago

    Princeton, United States Black Owl Recruiting Full time

    Job DescriptionJob DescriptionAs a Client Acquisition Specialist, you will be responsible for identifying and acquiring new clients for Black owl Recruiting, LLC. You will leverage your skills in sales, marketing, and relationship-building to drive business growth and expand our client base. This role involves understanding client needs, developing targeted...

  • Client Acquisition Specialist

    5 days ago

    Princeton, United States Black Owl Recruiting Full time

    Job DescriptionJob DescriptionAs a Client Acquisition Specialist, you will be responsible for identifying and acquiring new clients for Black owl Recruiting, LLC. You will leverage your skills in sales, marketing, and relationship-building to drive business growth and expand our client base. This role involves understanding client needs, developing targeted...

  • Client Acquisition Specialist

    3 days ago

    Princeton, United States Black Owl Recruiting Full time

    Job DescriptionJob DescriptionAs a Client Acquisition Specialist, you will be responsible for identifying and acquiring new clients for Black owl Recruiting, LLC. You will leverage your skills in sales, marketing, and relationship-building to drive business growth and expand our client base. This role involves understanding client needs, developing...

  • Client Acquisition Specialist

    1 week ago

    Princeton, United States Black Owl Recruiting Full time

    Job DescriptionJob DescriptionAs a Client Acquisition Specialist, you will be responsible for identifying and acquiring new clients for Black owl Recruiting, LLC. You will leverage your skills in sales, marketing, and relationship-building to drive business growth and expand our client base. This role involves understanding client needs, developing...

  • Client Support Specialist

    3 days ago

    Princeton, New Jersey, United States Princeton University Full time

    The Client Support Specialist provides IT software and hardware support to the faculty, staff, and students of Princeton University. This position is a member of the central IT organization, OIT, and the field support team responsible for supporting Molecular Biology (or other departments as required). The Client Support Specialist is familiar with a...

  • Client Support Specialist

    2 days ago

    Princeton, United States Princeton University Full time

    tendersglobal.net The Client Support Specialist provides IT software and hardware support to the faculty, staff, and students of Princeton University. This position is a member of the central IT organization, OIT, and the field support team responsible for supporting Molecular Biology (or other departments as required).  The Client Support...

  • Clinical Specialist, Oral Care

    3 days ago

    Princeton, United States System One Full time

    Job Title: Clinical Specialist Location: Remote EST hours Office hours: M-F 8:30 -4:30 EST Part time- 10-20 hours per week Duration: 6 month contract Requirements: BS degree Experience with study design testing oral care products (mouthwash and toothpaste) and managing clinical studies 3 -5 years of experience working with CROs and managing them No...

  • Care Partner Success Specialist

    2 days ago

    Princeton, United States Lingraphica Full time

    Job Description Learn more about the general tasks related to this opportunity below, as well as required skills.Purpose: The Care Partner Success Specialist is responsible for supporting Clinical Sales by developing trusted customer relationships with one of Lingraphica’s primary customers, the care partner. They are responsible for supporting the care...

  • Inventory Specialist

    4 weeks ago

    Princeton, United States Atrium Staffing Full time

    About Atrium: What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview: Our client is a global specialty chemical manufacturer looking to add...

  • Care Partner Success Specialist

    3 weeks ago

    Princeton, United States Lingraphica Full time

    **Company Description** **Job Description** Purpose**: The Care Partner Success Specialist is responsible for supporting Clinical Sales by developing trusted customer relationships with one of Lingraphica’s primary customers, the care partner. They are responsible for supporting the care partner throughout their Lingraphica experience by educating them on...

  • Recovery Support Specialist

    4 weeks ago

    Princeton, United States Refresh Recovery Residences LLC Full time

    Job DescriptionJob DescriptionSalary: $17-$18/hrRefresh Recovery Residences provides structured housing for those in recovery. The mission is to help people in recovery by providing them with a safe and protective overnight structured community.  Position: Recovery Support SpecialistWe are hiring for the following shifts:First shift 7am-330pmOvernight /...

  • Recovery Support Specialist

    4 weeks ago

    Princeton, United States Refresh Recovery Residences LLC Full time

    Job DescriptionJob DescriptionSalary: $17-$18/hrRefresh Recovery Residences provides structured housing for those in recovery. The mission is to help people in recovery by providing them with a safe and protective overnight structured community.  Position: Recovery Support SpecialistWe are hiring for the following shifts:First shift 7am-330pmOvernight /...

  • Recovery Support Specialist

    2 weeks ago

    Princeton, New Jersey, United States Refresh Recovery Residences LLC Full time

    Job DescriptionJob DescriptionSalary: $17-$18/hrRefresh Recovery Residences provides structured housing for those in recovery. The mission is to help people in recovery by providing them with a safe and protective overnight structured community. Position: Recovery Support SpecialistWe are hiring for the following shifts:First shift 7am-330pmOvernight /...

  • Care Partner Success Specialist

    3 weeks ago

    Princeton, United States Lingraphica Full time

    Job DescriptionPurpose: The Care Partner Success Specialist is responsible for supporting Clinical Sales by developing trusted customer relationships with one of Lingraphica’s primary customers, the care partner. They are responsible for supporting the care partner throughout their Lingraphica experience by educating them on how to use the product,...

  • Care Partner Success Specialist

    3 weeks ago

    Princeton, United States Lingraphica Full time

    Job Description Purpose : The Care Partner Success Specialist is responsible for supporting Clinical Sales by developing trusted customer relationships with one of Lingraphica’s primary customers, the care partner. They are responsible for supporting the care partner throughout their Lingraphica experience by educating them on how to use the product,...

  • Care Partner Success Specialist

    2 weeks ago

    Princeton, United States Lingraphica Full time

    Job DescriptionJob DescriptionCompany DescriptionLingraphica is a mission-driven organization who provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments.  We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to...

  • Care Partner Success Specialist

    3 weeks ago

    Princeton, United States Lingraphica Full time

    Company Description Lingraphica is a mission-driven organization who provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their...

  • Care Partner Success Specialist

    3 weeks ago

    Princeton, United States Lingraphica Full time

    Company Description Lingraphica is a mission-driven organization who provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their...