Current jobs related to Care Partner Success Specialist - Princeton - Lingraphica
-
Client Success Specialist
1 month ago
Princeton, New Jersey, United States Nielseniq Full timeRole Overview:The Customer Success Manager will be instrumental in providing exceptional services to our CPG Retailer clients, ensuring their satisfaction and fostering their growth. Key Responsibilities: Client Relationship Management:Act as the main point of contact for designated clients, addressing their needs and resolving any issues swiftly. Build and...
-
Hospice Care Specialist
5 days ago
Princeton, New Jersey, United States FC Compassus LLC Full timeAbout the RoleWe are seeking a compassionate and dedicated Hospice Aide to join our team at FC Compassus LLC. As a Hospice Aide, you will play a vital role in providing comfort care to patients, enabling them to remain at home with their loved ones.Key ResponsibilitiesProvide comfort care to patients, meeting their unique physical, emotional, and spiritual...
-
Customer Success Specialist
3 weeks ago
Princeton, New Jersey, United States Lingraphica Full timeJob DescriptionCompany OverviewLingraphica is a mission-driven organization dedicated to improving communication, speech, and quality of life for individuals with communication impairments. We seek candidates who thrive in a fast-paced, goal-oriented environment and share our commitment to empowering individuals on their communication journey.Job SummaryThe...
-
HR Business Partner
2 months ago
Princeton, United States Educational Testing Service (ETS) Full timeJob DescriptionJob DescriptionAbout ETS:For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on...
-
Senior Litigation Partner
1 month ago
Princeton, New Jersey, United States Jobot Full timeSenior Litigation Partner at JobotAbout Us:We are a comprehensive legal practice dedicated to handling substantial litigation matters.Why Work With Us?Chance to expand your legal expertiseOutstanding benefits packageAttractive salary structureRobust support networkKey Responsibilities:Oversee intricate litigation cases from initial discovery through trial or...
-
Senior Litigation Partner
1 month ago
Princeton, New Jersey, United States Jobot Full timeSenior Litigation Partner at JobotAbout Us:We are a comprehensive legal practice dedicated to handling high-stakes litigation matters.Why Work With Us?Chance to expand your legal expertiseOutstanding benefits packageAttractive salary structureRobust support networkKey Responsibilities:Oversee intricate litigation cases from initial discovery through to...
-
Senior Litigation Partner
4 weeks ago
Princeton, New Jersey, United States Jobot Full timeComplex Litigation Partner at JobotAbout Us:We are a comprehensive legal practice dedicated to handling high-stakes litigation matters.Why Consider Us?Opportunity to enhance your legal expertiseAttractive benefits packageCompetitive salary structureRobust support networkKey Responsibilities:Oversee intricate litigation matters from initial discovery through...
-
Senior Litigation Partner
4 weeks ago
Princeton, New Jersey, United States Jobot Full timeSenior Litigation Partner at JobotAbout Us:We are a comprehensive legal practice dedicated to handling substantial litigation matters.Why Consider Us?Opportunity to enhance your legal expertiseComprehensive benefits packageAttractive remunerationRobust support networkKey Responsibilities:Oversee intricate litigation cases from initial discovery through trial...
-
Senior Litigation Partner
4 weeks ago
Princeton, New Jersey, United States Jobot Full timeSenior Litigation Partner at JobotAbout Us:We are a comprehensive legal practice with a commitment to handling high-stakes litigation matters.Why Consider Us?Opportunity to expand your legal expertiseRobust benefits packageAttractive salary structureSupportive work environmentKey Responsibilities:Oversee intricate litigation matters from initial discovery...
-
Customer Care Specialist- Princeton, NJ
3 months ago
Princeton, United States Amplity Health Full timeCome join the true partner of global healthcare companies, Amplity Health. We continually challenge the boundaries of medical and commercial strategies to accelerate the approval and launch of new drugs to improve the lives of patients. We are currently seeking passionate, highly motivated, experienced individuals with a demonstrated track record of success...
-
Senior Litigation Partner
1 month ago
Princeton, New Jersey, United States Jobot Full timeSenior Litigation Partner at JobotAbout Us:Jobot is a prominent law firm specializing in high-stakes litigation matters, dedicated to providing exceptional legal services.Why Work With Us?Opportunity to enhance your legal practiceComprehensive benefits packageAttractive salary structureRobust support networkKey Responsibilities:Oversee intricate litigation...
-
Nurse Care Specialist
2 weeks ago
Princeton Junction, New Jersey, United States BAYADA Home Health Care Full timeBAYADA Home Health Care is a leading provider of home health care services. We're committed to delivering high-quality care to our clients, and we're seeking a skilled Licensed Practical Nurse (LPN) to join our team.As an LPN with BAYADA, you'll have the opportunity to work with clients of all ages and acuity levels, providing one-on-one care and support in...
-
Floor Care Specialist
1 month ago
Princeton, New Jersey, United States Aramark Full timePosition Overview:As a Floor Care Specialist at Aramark, you will play a vital role in maintaining the cleanliness and appearance of various flooring surfaces. Your responsibilities will include:Floor Maintenance: Execute comprehensive floor maintenance tasks, ensuring all surfaces are kept in optimal condition.Restoration Duties: Apply techniques for...
-
Respiratory Care Specialist
7 days ago
Princeton, New Jersey, United States WVU Medicine Full timeWelcome to WVU Medicine. We're excited to have you consider this opportunity. Below, you'll find important information about this position.**Job Summary:**We're seeking a skilled Respiratory Care Specialist to join our team.**Responsibilities:*** Provide respiratory care to patients in a hospital setting* Collaborate with healthcare teams to develop and...
-
Nurse Care Specialist
2 weeks ago
Princeton, New Jersey, United States BAYADA Home Health Care Full timeBAYADA Home Health Care is a leading provider of home health care services. We are committed to delivering high-quality care to our clients, and we are seeking a skilled and compassionate Nurse to join our team.**About the Role:**As a Nurse with BAYADA, you will have the opportunity to work with clients of all ages and acuity levels, providing one-on-one...
-
Dental Care Specialist
1 week ago
Princeton, New Jersey, United States ProSmile Full timeJob Title: General DentistProSmile is a leading dental organization on the East Coast, with a network of affiliated multi-specialty dental practices in New Jersey, Pennsylvania, Virginia, Washington D.C., and Maryland. We are committed to providing patients with the highest level of care and a collaborative work environment for our employees.Position...
-
Princeton, New Jersey, United States Princeton University Full timeAbout the Role**Job Summary**Princeton University is seeking a highly skilled Library Collections Specialist V to join its team. This is a key role that requires a strong understanding of academic resources and a passion for driving academic excellence.Key ResponsibilitiesLead the Drawing Tools and Building Models Programs, fostering connection to the...
-
Dental Care Specialist
7 days ago
Princeton, New Jersey, United States ProSmile Holdings LLC Full timeJob Title: General DentistDepartment: ClinicalReports to: Chief Dental OfficerFLSA Status: ExemptCompany OverviewProSmile Holdings LLC is the fastest growing dental organization on the East Coast with the largest network of affiliated multi-specialty dental practices located in New Jersey, Pennsylvania, Virginia, Washington D.C., and Maryland. Our premier...
-
Marketing & Design Specialist
1 week ago
Princeton, United States Princeton University Full timeOverview Princeton University is seeking a talented and motivated Marketing and Design Specialist to support its innovation programs. The marketing and design specialist is a key contributor on the Innovation Office's Communications and Engagement team. The specialist leads development and execution of an integrated marketing plan across the...
-
Animal Care Specialist
3 weeks ago
Princeton, Missouri, United States Smithfield Foods Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Animal Care Specialist to join our team at Smithfield Foods. As a key member of our farm operations team, you will play a critical role in ensuring the health and well-being of our animals.Key ResponsibilitiesAnimal Care and Husbandry: Feed, water, vaccinate, and perform general animal...
Care Partner Success Specialist
4 months ago
Job Description
Purpose : The Care Partner Success Specialist is responsible for supporting Clinical Sales by developing trusted customer relationships with one of Lingraphica’s primary customers, the care partner. They are responsible for supporting the care partner throughout their Lingraphica experience by educating them on how to use the product, providing valuable resources and guidance, and answering questions throughout the sales process. Cross-team collaboration, communication, and a deep commitment to care partner satisfaction are at the core of this role.
**Essential Duties & Responsibilities: **
- Initiates, nurtures, and maintains the relationship between Lingraphica and the care partner
- Serves as the care partner’s advocate and primary point of contact throughout the sale process
- Facilitates seamless communication with internal teams to effectively address care partners' needs and collaboratively devise solutions to any challenges they encounter, ensuring a cohesive and unified approach
- Keeps the care partner informed on their status in the sales process by proactively communicating important updates, information, and resources
- Ensures care partners have a positive experience by providing superior customer support and education tailored to their unique needs and timelines
- Builds and maintains strong customer relationships by quickly responding to customer emails, calls, and text messages and following up after all conversations and training sessions
- During care partner interactions, identifies potential risks and obstacles to the sales process and works collaboratively to deescalate or remove them
- Ensures successful onboarding of new customers by introducing care partners to Lingraphica products, services, and resources in a digestible way
- Schedules and conducts comprehensive device training and customization sessions with care partners and/or clients to ensure they are equipped to use our AAC devices maximally
- Collects and reports on key metrics within the Sales Team
- Promotes sales by assisting care partners with navigating paperwork, trial, and medical requirements, as well as addressing financial questions to facilitate a successful sale
- Maintains company standards for CRM procedures
- Other duties as assigned
Qualifications:
Qualifications
**Knowledge, Skills & Abilities **
- Strong empathy for care partners, including strong active listening and questioning skills
- Exceptional ability to communicate and foster positive customer relationships by making customers feel valued and heard
- Ability to deliver a superior customer experience
- Strong phone and written communication skills with both external customers and internal departments
- Analytical and metrics-driven work style
- Ability to maintain a calm and professional demeanor when assisting customers
- Strong organization and time management skills
- Workload flexibility and the ability to thrive in a dynamic work environment
- Clear technical presentation skills
Education & Expertise
- Bachelor’s degree, preferred, or equivalent combination of education and experience
- Proficiency with HubSpot, Office 365, Zoom preferred
- At least 1 year experience in customer service within the healthcare industry OR experience in healthcare related environment
Additional Information
**Work Environment & Physical Demands **
Incumbent works from home and is expected to maintain a safe, productive work environment with secure internet access. Must be able to operate a computer with or without reasonable accommodation.
Travel
Travel to Lingraphica’s home office in NJ and to cities within the continental United States for company related meetings, conferences, and customer appointments (if customer is local) may also be required 2-3 times per year.
Schedule
-
Monday - Friday (40 hours/week)
-
Ability to accommodate Pacific Time Zone and/or Central Time Zone scheduling needs is highly desired
Accommodations
To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To learn more about Lingraphica, visit:www.lingraphica.com
This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.