Part-time Fulfillment Specialist

3 weeks ago

Baytown, United States Lee College Full time

**Position Overview**:
As a member of the Center for Workforce and Community Development, and under the supervision of the Director of Workforce Development, perform concierge, courier-related activities for the department as relates to supporting development and implementation of contract training, non-credit, courses and programs. Perform administrative tasks on an as needed basis.

This position is fast-paced and requires excellent customer service, time management and problem-solving skills. It requires regular interaction with a diverse range of students and business partners; therefore, an amicable personality and unflappable disposition are a must.

**Essential Duties & Responsibilities**:

- Facilitate a successful training event through the provision of support services to include, but not limited to:

- Make photocopies, shop for food and supplies, prep classroom and clean/stock break facilities.
- Coordinate the assembly and printing of custom workbooks, using Lee College Print Shop.
- Assemble and provide the instructor with appropriate class materials and collect and process course forms and course evaluations.
- Collect and transport registration forms, evaluations and other documents between locations, as is appropriate.
- Follow safety procedures, maintain a safe work environment and respond according to established protocol to emergency situations.
- Once a course is scheduled, ensure supplies are available, equipment is operational, classrooms or other training spaces are in satisfactory repair and report any deficiencies.
- Perform administrative tasks in support of training and back-of-house operations, as requested.
- Create, plan and manage all menus and supplies for every group of training, including shopping/purchasing for food and supplies.
- Serve as communications liaison between Center staff, faculty and students.
- Assist in the development and implementation of special events/workshops and when necessary, represent the Center at college and community events.
- At all times, adhere to relevant policies and procedures, report to Program Managers and/or Instructor any student dissatisfaction and assist in ensuring that student and instructor concerns are resolved in a professional and timely manner.
- Adhere to Center standards for customer service and professionalism.
- Assist in the training of student workers and other fulfillment personnel as necessary.

**Additional Duties & Responsibilities**:

- Good driving record and reliable transportation.
- Friendly, courteous, service-oriented, and enjoy working with a variety of people.
- Excellent interpersonal and problem-solving skills, both written and oral.
- Strong organization skills
- Ability to effectively manage multiple, competing priorities while remaining composed and professional.
- Strong computer skills, to include experience with Microsoft Office Suite and Adobe Acrobat.
- Detail oriented and able to multitask and meet critical deadlines.
- Able to work individually with limited supervision and collaboratively with diverse populations/ groups/ teams.
- Knowledge of college systems and operations.
- Act with discretion and maintain confidentiality.
- Assist in managing supervisor’s calendar/appointments and maintaining departmental calendar.
- Create meeting agendas, take minutes during meetings, and distribute minutes to participants.
- Enter data and prepare budget reports
- Enter and track departmental purchase requests; process account statements and credit card charges in the credit card tracking system.
- Create internal and external correspondence; distribute departmental information and reminders
- Assist in documenting and tracking projects, ensuring reporting timelines are met.
- Research and compile data for various internal and external reports pertaining to the Workforce Development department.
- Perform other duties as assigned.

**Minimum Education, Experience, Knowledge, Skills & Abilities**:

- High School Diploma or equivalent (G.E.D.)
- Must be able to travel extensively within the Lee College Service area
- Experience in higher education
- Demonstrated attention to detail and ability to multitask
- Able to work individually with limited supervision and collaboratively with diverse populations / groups / teams.
- Manage, organize and communicate information of varying technical complexity.
- Excellent interpersonal and problem-solving skills
- Verified sills in organizing complex systems and effectively manage multiple, competing priorities while remaining composed and professional.
- Friendly, courteous, service-oriented and enjoy working with a variety of people
- Act with discretion and maintain confidentiality
- Highly proficient in Microsoft Office Suite, specifically Outlook, Word, Excel, PowerPoint, with ability to perform successful internet research
- Must be dependable
- Aware of and sensitive to cultural differences with ability to work with and engage individuals of diverse backgrounds

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