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Deskside Support Specialist

2 months ago

Commerce, United States El Super Full time

**Deskside Support Specialist (Onsite)**

**Chedraui USA Store Support Center - Commerce, CA**

***:
The **Deskside Support Specialist** is responsible for on-site technical support to end-users within the organization. This role plays a crucial part in ensuring that employees have the necessary technology and technical assistance to perform their job functions efficiently. As a Deskside Support Specialist, you will ensure that end-users have access to reliable, well-maintained hardware and software, promptly resolving technical issues to minimize disruptions to the organization's operations.

**ESSENTIAL DUTIES & RESPONSIBILITIES**:
**Technical Support**:

- Provide on-site technical support to end-users.
- Resolve hardware and software issues, ensuring timely and effective solutions.
- Address requests based on urgency and impact on business operations.
- Ensure adherence to IT service management processes and procedures.

**Asset Management**:

- Register inventory of hardware and software assets, including tracking, procurement, and disposal.
- Comply with asset management best practices to optimize resource allocation.

**Incident and Problem Management**:

- Analyze incidents and problem trends to identify root causes and prevent recurring issues.
- Comply with strategies for continuous improvement in support services.

**Vendor Management**:

- Collaborate with vendors and suppliers to ensure timely delivery of IT equipment and services.

**Documentation and Reporting**:

- Maintain accurate records of support activities, configurations, and user documentation.
- Ensure incident and service tickets are entered accurately and promptly to ensure support performance, including metrics like response time, resolution time, and customer satisfaction are accurate.

**Security and Compliance**:

- Ensure compliance with IT security policies and procedures.
- Ensure compliance with data security measures to protect sensitive information.

**User Training**:

- Provide training sessions for end-users on IT-related topics.
- Promote self-help resources and knowledge sharing among employees.

**QUALIFICATIONS & EDUCATION**:

- AA degree or technical institute certificate in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Proven experience in IT support, with a strong background in deskside support.
- Familiarity with IT service management frameworks (e.g., ITIL).
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Knowledge of hardware and software technologies commonly used in the organization.
- Ability to work under pressure and handle multiple tasks simultaneously.
- IT certifications (e.g., CompTIA A+, ITIL, Microsoft Certified Desktop Support Technician) can be advantageous.

A Deskside Support Specialist must excel in technical expertise and people management skills to deliver high-quality support services to end-users.

**COMPENSATION**:
The salary range for this position is $24.72 per hour to $27.00 per hour. The actual starting pay will be determined by a number of qualifications; including, experience and relevant skills.

Brand: El Super

Address: 600 Citadel Drive Commerce, CA - 90040

Property Description: 00 - Corporate Office - Commerce, CA

Property Number: 00

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