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Tech Support Specialist
3 months ago
Join Answering Service Care **Almost 50 Years in Business**: Where Excellence in Customer Engagement Meets Innovation.
At Answering Service Care, we're more than just a hub for business communication; we're pioneers in elevating customer experiences across diverse industries. With a steadfast dedication to professionalism, adaptability, and forward-thinking, we lead the charge in redefining service delivery.
Our Mission: To forge seamless connections between businesses and their clientele through tailored communication solutions, nurturing lasting relationships, and consistently surpassing expectations. Does a passion for customer service drive you? We're eager to connect with you whether you're seeking full-time or part-time opportunities
**Tech Support Specialist Role**:
As a Tech Support Specialist, you will be instrumental in ensuring the accuracy and efficiency of our systems, directly impacting client satisfaction and operational success. You will collaborate closely with our sales, customer success and technical support teams, playing a key role in designing and implementing new accounts, as well as maintaining existing ones.
**Your Responsibilities**:
- ** Account Maintenance and Updates**: Regularly update and maintain client accounts to ensure accuracy and efficiency.
- ** Collaboration**: Work closely with sales and client experience teams to design and implement new accounts and optimize business processes.
- ** Client Support**: Handle direct client requests, providing excellent communication and customer service.
- ** System Optimization**: Continuously seek ways to improve system processes and enhance client satisfaction.
**Qualifications**:
- 1+ years of prior experience as a Tech Support Specialist or similar role.
- Prior experience with CRM technology (Hubspot, Salesforce, Zoho, etc)
- Strong understanding of process and account management.
- Excellent communication and customer service skills.
- Detail-oriented with a focus on accuracy.
- Ability to work collaboratively in a team environment.
- Proficiency in relevant software and systems.
- Prior experience in the telecommunications or contact center industries is preferred
**Open shifts: Full Time**
**(Please note that this positions requires an on call rotation)**
**Benefit Highlights**:
- Weekly Pay
- Paid Training
- Health/Dental/Vision & Term Life
- PTO (Start earning on day one)
- Employee Assistance Program (Free Training & Development Courses)
- Childcare Reimbursement up to **$375** a month
- Gym membership reimbursement
- Company sponsored snacks
- Reward and Recognition platform
