Receptionist, Resident Services Administrator
1 month ago
**SCOPE AND PURPOSE**:
Resident Services Administrator is responsible for providing administrative support to the Community Manager by handling Office of the Building operations in accordance with the standards set forth by Douglas Emmett.
**DUTIES AND RESPONSIBILITIES**: Include but are not limited to the following, as other duties or projects may be assigned
**GENERAL OPERATIONS**
- Greet visitors to the office
- Answer telephones
- Dispatch engineering to handle tenant service requests
- Follow up on tenant requests to confirm timely completion of work
- Open, date stamp and distribute mail and deliveries
- Contact tenants who are late paying rent
- Prepare tenant memos
- Prepare monthly reports including leasing report, stacking plan, deal list, tenant contact list, emergency contact list and delinquency report for Community Manager review and approval
- Coordinate tenant welcome packets and tenant events with Community Manager and vendors
- Research and make recommendations to Community Manager for more cost-effective and efficient methods of performing administrative duties
- Special projects as directed by Community Manager
**TECHNICAL PREREQUISITES**
- Must have high school diploma or GED
- Must have intermediate level knowledge of Word and Excel
- Strong written and verbal communication skills
- Projects a professional image by meeting Douglas Emmett dress code standards
- Ability to communicate in a clear, positive and professional manner with tenants, employees and vendors
- Ability to exercise good judgment and professional demeanor when interacting with building management, tenants and vendors
- Ability to work well under pressure, prioritize multiple tasks and consistently produce high-quality accurate work
- Team player attitude
- Strong customer service orientation
**PHYSICAL REQUIREMENTS**
- Primarily sedentary work involving regular use of keyboard and telephone. Should be able to sit for long periods of time
- Occasionally ascend stairs or step stool
- Occasionally lift and carry 5 - 10 pound parcels
- Periodically deliver correspondence to tenants within the building
Pay: $20.00 - $21.00 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
People with a criminal record are encouraged to apply
Work Location: In person
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