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Bookkeeper/customer Service

4 months ago

Milwaukee, United States Metro Market Full time

Create and maintain a Customer 1st culture by delivering a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion and safety. Essential Job Functions: - Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment. - Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business. - Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items. - Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty. - Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation. - Determine work priorities and task lists to consistently maintain adequate front end conditions. - Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations. - Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste. - Communicate pricing and signage discrepancies to the pricing coordinator. - Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline). - Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards. - Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards. - Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning). - Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management. Report all illegal activity, including robbery, theft and fraud. - Physical demands include, but are not limited to, frequent reaching, standing, turning, squatting, stooping/bending, walking, lifting objects 10 to 55 lbs., pushing/pulling objects up to 200 lbs. Occasional lifting over 55 lbs. - Must be able to perform the essential functions of this position with or without reasonable accommodation. Minimum Position Qualifications: - High school diploma or equivalent;1-6 months related experience or training; or equivilent combination of education or experience - Effective interpersonal and customer service skills - Good oral and written communication skills - Ability to work in a fast paced environment - Friendly, approachable/outgoing demeanor/team player - Sound judgement/decision making skills - Good math skills (ability to add, subtract, multiply and divide) Desired Previous Job Experience/Education: - Familiar with Microsoft Office Word and Excel

**Job Type**: Part-time

Pay: $13.20 - $15.20 per hour

**Benefits**:

- Employee discount
- Paid training
- Tuition reimbursement

Schedule:

- Monday to Friday

**Education**:

- High school or equivalent (required)

Shift availability:

- Day Shift (required)

Work Location: In person