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Front Desk Associate

4 months ago

Charlotte, United States Fairfield Inn & Suites Arrowood Charlotte Full time

The Front Desk Associate is responsible for providing exceptional customer service to guests and ensuring a smooth and efficient check-in and check-out process. Front Desk Associates are also responsible for handling guest inquiries and requests, processing payments, and managing hotel reservations.

**Essential Duties and Responsibilities**
- Greet guests upon arrival and welcome them to the hotel
- Process check-ins and check-outs, including assigning rooms, issuing room keys, and collecting payment
- Handle guest inquiries and requests, such as making reservations, providing directions, and recommending local attractions
- Process payments for room charges, incidentals, and other services
- Manage hotel reservations, including making and canceling reservations, and tracking room availability
- Coordinate with Housekeeping to ensure that rooms are ready for check-in and that any special requests are met
- Run daily reports and follow up on any outstanding issues
- Maintain a positive and professional attitude at all times

**Qualifications**
- High school diploma or equivalent
- 1-2 years of experience in a customer service role
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Ability to handle multiple tasks simultaneously
- Strong organizational and problem-solving skills

**Additional Qualifications**
- Bilingualism in English and another language is a plus
- Experience with FOSSE/MGS/GXP systems is a plus
- Experience with guest loyalty programs is a plus

**Marriott Values**
- Put People First
- Pursue Excellence
- Be Bold
- Be Accountable
- Own Your Role

**If you are a customer-oriented individual with a strong desire to provide excellent service, then a career as a Front Desk Associate at Fairfield by Marriott may be right for you.**

**Job Types**: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Employee discount

Schedule:

- 10 hour shift
- 4 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Work Location: In person