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IT Systems Analyst Houston, Tx

4 months ago

Houston, United States Anveta Inc Full time

**Title: IT Systems Analyst**

**Location: Houston, TX**

**Duration: 6+ Months**
- Looking for 10 years of IT system Analyst.
- Responsible for collaborating between IT functional teams and contact center business partners to determine the most optimal design for the project.
- Review business processes and requirements documents and analyzes and defines functional requirements for customer-specific development needs or integration requirements.
- Analyze and map clients' IVR and contact center business requirements, processes and objectives. Develop necessary product modifications to satisfy clients' needs.
- Participate in Blueprinting sessions to understand and develop contact center client requirements.
- Support implementation phase and assist with the development of functional and technical requirements, scope and acceptance testing of contact center, Call Routings and IVR initiatives and/or enhancements.
- Provides guidance throughout all portions of the contact center Call Routings and IVR System Development Life Cycle including Requirements Gathering, Analysis, Design, Coding, Testing, Deployment, Support, and Decommissioning
- Recommend improvements in the existing contact center and self-service IVR business process and define customer-roles to execute the according process.
- Maintain and builds credible relationships with clients, while developing clients, colleagues, and own professional learning of contact center/IVR products and technologies and solutions.
- Provides daily support of the new contact center system break/fixes that may arise 24x7, 365 days a year and performs On-Call rotation duties.
- Has a strong contact center client satisfaction orientation, with high quality work products.
- Fosters environment of operational excellence and innovation through encouraging new process and technology development for improvement in contact center/IVR systems or workforce productivity while maintaining sensitivity to costs of services.
- Performs all aspects of work with a high degree of effectiveness, efficiency and accuracy.
- Participate in the enhancements of new contact center/IVR platforms to meet the business requirements of CenterPoint Energy Business Units. This includes consulting and implementing future upgrades and Enhancements of the virtual VoIP contact center.
- Technical Certification in Network or VoIP is a plus.

Thanks & Regards

**Mounika** | **Anveta, Inc.** 1333 Corporate Drive, Suite #108
Irving, TX 75038
Direct **:972-646-8080**

**Job Type**: Contract

Experience level:

- 10 years
- 11+ years

Schedule:

- 8 hour shift

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Houston, TX 77001 (preferred)

Ability to Relocate:

- Houston, TX 77001: Relocate before starting work (required)

Work Location: In person