Front Desk Associate/receptionist

2 weeks ago


Darien, United States Busy Medical Spa Full time

Serve as an enthusiastic and innovative front desk professional for an award winning Medical Spa in Darien, Connecticut. As the first point of contact, express a confident and welcoming response to callers on the telephone. Interact with clients upon arrival and departure to ensure a meaningful beginning to end experience. Once trained, use knowledge of products and services to drive client participation in the latest beauty, health and wellness programs.
- Answer telephone in a cheerful, cordial manner to provide a positive first impression of the medical spa
- Accurately obtain caller’s information with complete information regarding client’s desire for services, availability for appointment times, and how the caller heard about the spa.
- Coordinate the daily flow of appointments, cancellations and follow ups
- Maintain a polished, professional image
- After completion of training, respond to clients regarding the spa service menu, available products, treatment programs and memberships
- Using knowledge gained in training, upsell clients on procedures and services that may be of interest to the client
- Schedule appointments and confirm client services using computer software
- Manage scheduling in a way that accommodates Aesthetician availability
- Disseminate messages in an accurate and timely manner; ensure transferred phone calls and/or messages are connected with the correct staff member
- Greet clients in a cheerful and cordial manner when they arrive to help them feel welcome
- Assist Providers with room setup and cleaning

**Special Qualifications**
- Desire to grow in the medical spa industry
- Warm and confident telephone manner
- Confidence to build loyal relationships with patients
- Passion for interacting with others
- Ability to upsell services, products and memberships
- Ability to multi-task
- Good accuracy and organizational skills along with an eye for detail to coordinate appointment schedule, client database information and follow up communication with staff and clients
- Strong desire to participate in the growth and success of the business and to suggest improvement ideas
- Desire to be part of a positive team environment

**Work Experience Needed**
- Minimum of two years success working in a client-facing administrative role in a medical spa, medical facility, retail store, salon, customer service role, or other similar environment where building trust and loyalty are critical for success.

**Job Types**: Full-time, Part-time

Pay: From $18.00 per hour

**Benefits**:

- 401(k)
- Employee discount
- Health insurance
- Paid time off

Shift:

- Day shift
- Morning shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work Location: In person


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