Accommodations Front Office- Starting at $15.00 per hour
4 weeks ago
JOB STATEMENT
Responsible for check- in processes in a timely and efficient manner at our Camp Gate, Hotel Front Desk, or Camping Office. Accountable for answering any guest questions and providing accurate information to the guests. Ensure excellent communication skills when dealing with all the guests. The guests always come first and will be treated in a fair and friendly manner.
MISSION
To ensure 100% of a Guest’s expectations are met before arrival.
Friendly; Accurate; Efficient; Knowledgeable
ESSENTIAL FUNCTIONS
- Communication
- Answer all questions from the guest in accordance with standards of proper etiquette.
- Be consistent in giving out accurate information.
- Make Supervisor aware of problems you experienced throughout the day
- Inform management of any guest or system related complaints or problems.
- Ensure guest comfort and satisfaction.
- Promptly and effectively deal with guest complaints and requests.
- Always be polite when dealing with a guest.
- Never use foul language while at work.
- The guest comes FIRST Drop what you are doing to help a guest.
- Answer a guest question to the best of your ability. Get help if you do not know the answer.
- Be Knowledgeable
- Know our product; Accommodation Types, Amusement Park, and Water Park
- Know how SMS Host works and functions. Know rules, policies, deposit and cancellation requirements.
- Proactively seek opportunities to become knowledgeable in those areas that you have not mastered; including additional SMS systems training and Darien Lake Policies
- Perform duties and run reports as outlined in the ATD (Attention to Detail).
- Cleaning Duties
- Keep all guest facing areas and desks clean and presentable
- Keep the front office areas fully stocked at all times.
- Take out all of the garbage daily.
- Must be able to lift 30 pounds.
- Perform any duties requested by a Manager, Director, Supervisor or Lead.
- Front Office staff are required to work shifts both inside at the Hotel Front Desk or Camp Office and outside at the Camp Gate toll booths
- Professional Appearance and Image
- Be PUNCTUAL in reporting to work
- Be neatly dressed in APPROPRIATE UNIFORM WITH A NAME TAG
- Be READY
- Personal hygiene is required
- Self-Starter, Motivated, Confident, Optimistic
- Excellent Communicator
- Self-Disciplined, Detail oriented
- Guest Advocate, Hospitality focus
- Problem Solver
- Computer skills and knowledge (Microsoft Office – Word/Excel, ability to type, etc.)
- Team Player
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to sit and/stand/or walk for long periods of time throughout the day
- Must be able to work outdoors at various times throughout the year
- Requires manual and bi-manual dexterity, fine and gross motor skills, eye/hand coordination, near vision, hearing and speech
- Requires occasional kneeling and bending
- Requires occasional walking, reaching above shoulder, pushing and pulling
- Requires occasional lifts and carries up to 40 pounds
- Requires occasional carries up to 75 pounds with the assistance of a two-wheel hand truck
- Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level is generally moderate.
EQUAL OPPORTUNITY EMPLOYER
DARIEN LAKE THEME PARK RESORT IS A DRUG FREE WORKPLACE
OTHER FUNCTIONS
Any and all other duties as assigned or necessary in order to support the Accommodations Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate.
-
Darien Center, United States Six Flags Darien Lake Full timeJOB STATEMENT Responsible for check- in processes in a timely and efficient manner at our Camp Gate, Hotel Front Desk, or Camping Office. Accountable for answering any guest questions and providing accurate information to the guests. Ensure excellent communication skills when dealing with all the guests. The guests always come first and will be treated...
-
Darien Center, United States Six Flags Darien Lake Full timeJob DescriptionJOB STATEMENTResponsible for check- in processes in a timely and efficient manner at our Camp Gate, Hotel Front Desk, or Camping Office. Accountable for answering any guest questions and providing accurate information to the guests. Ensure excellent communication skills when dealing with all the guests. The guests always come first and...
-
Darien Center, United States Six Flags, Corp. Full timeJOB STATEMENT Responsible for making reservations in a timely and efficient manner. Accountable for answering incoming calls and providing accurate information to the guests. Ensure excellent communication skills when dealing with all guests. The guest comes first and will be treated in a fair and friendly manner. ESSENTIAL FUNCTIONS * Communication *...
-
Darien Center, United States Six Flags, Corp. Full timeJOB STATEMENT Responsible for making reservations in a timely and efficient manner. Accountable for answering incoming calls and providing accurate information to the guests. Ensure excellent communication skills when dealing with all guests. The guest comes first and will be treated in a fair and friendly manner. ESSENTIAL FUNCTIONS * Communication *...
-
Darien Center, United States Six Flags, Corp. Full timePOSITION OVERVIEW: Ensure guest satisfaction through campground cleanliness, responsiveness to guest needs, and always maintaining a guest focus. Implement the Accommodations Department and Darien Lake goals and policies. ESSENTIAL FUNCTIONS: * Ensure guest comfort and satisfaction by promptly and effectively cleaning camp sites and outdoor common areas,...
-
Darien Center, United States Six Flags Darien Lake Full timePOSITION OVERVIEW: Ensure guest satisfaction through campground cleanliness, responsiveness to guest needs, and always maintaining a guest focus. Implement the Accommodations Department and Darien Lake goals and policies. ESSENTIAL FUNCTIONS: Ensure guest comfort and satisfaction by promptly and effectively cleaning camp sites and outdoor common areas,...
-
Darien Center, United States Six Flags, Corp. Full timePOSITION OVERVIEW: Ensure guest satisfaction through campground cleanliness, responsiveness to guest needs, and always maintaining a guest focus. Implement the Accommodations Department and Darien Lake goals and policies. ESSENTIAL FUNCTIONS: * Ensure guest comfort and satisfaction by promptly and effectively cleaning camp sites and outdoor common areas,...
-
Darien Center, United States Six Flags Darien Lake Full timePOSITION OVERVIEW: Ensure guest satisfaction through campground cleanliness, responsiveness to guest needs, and always maintaining a guest focus. Implement the Accommodations Department and Darien Lake goals and policies. ESSENTIAL FUNCTIONS: Ensure guest comfort and satisfaction by promptly and effectively cleaning camp sites and outdoor common areas,...
-
Darien Center, United States Six Flags Darien Lake Full timePOSITION OVERVIEW: Ensure guest satisfaction through campground cleanliness, responsiveness to guest needs, and always maintaining a guest focus. Implement the Accommodations Department and Darien Lake goals and policies. ESSENTIAL FUNCTIONS: Ensure guest comfort and satisfaction by promptly and effectively cleaning camp sites and outdoor common areas,...
-
Darien Center, United States Six Flags Darien Lake Full timeJob DescriptionPOSITION OVERVIEW: Ensure guest satisfaction through campground cleanliness, responsiveness to guest needs, and always maintaining a guest focus. Implement the Accommodations Department and Darien Lake goals and policies. ESSENTIAL FUNCTIONS:Ensure guest comfort and satisfaction by promptly and effectively cleaning camp sites and outdoor...
-
Darien Center, United States Six Flags Darien Lake Full timePOSITION OVERVIEW: Ensure guest satisfaction through room cleanliness, responsiveness to guest needs, and always maintaining a guest focus. Implement the Accommodations Department and Darien Lake goals and policies. ESSENTIAL FUNCTIONS: Ensure guest comfort and satisfaction by promptly and effectively cleaning guest rooms, cabins, rv rentals, glamping...
-
Darien Center, United States Six Flags Full timePOSITION OVERVIEW: Ensure guest satisfaction through room cleanliness, responsiveness to guest needs, and always maintaining a guest focus. Implement the Accommodations Department and Darien Lake goals and policies. ESSENTIAL FUNCTIONS: * Ensure guest comfort and satisfaction by promptly and effectively cleaning guest rooms, cabins, rv rentals, glamping...
-
Darien Center, United States Six Flags Darien Lake Full timePOSITION OVERVIEW: Ensure guest satisfaction through room cleanliness, responsiveness to guest needs, and always maintaining a guest focus. Implement the Accommodations Department and Darien Lake goals and policies. ESSENTIAL FUNCTIONS: Ensure guest comfort and satisfaction by promptly and effectively cleaning guest rooms, cabins, rv rentals, glamping...
-
Darien Center, United States Six Flags Darien Lake Full timePOSITION OVERVIEW: Ensure guest satisfaction through room cleanliness, responsiveness to guest needs, and always maintaining a guest focus. Implement the Accommodations Department and Darien Lake goals and policies. ESSENTIAL FUNCTIONS: Ensure guest comfort and satisfaction by promptly and effectively cleaning guest rooms, cabins, rv rentals, glamping...
-
Darien Center, United States Six Flags Darien Lake Part timePOSITION OVERVIEW: Ensure guest satisfaction through room cleanliness, responsiveness to guest needs, and always maintaining a guest focus. Implement the Accommodations Department and Darien Lake goals and policies. ESSENTIAL FUNCTIONS: Ensure guest comfort and satisfaction by promptly and effectively cleaning guest rooms, cabins, rv rentals, glamping...
-
Darien Center, United States Six Flags Darien Lake Part timePOSITION OVERVIEW: Ensure guest satisfaction through room cleanliness, responsiveness to guest needs, and always maintaining a guest focus. Implement the Accommodations Department and Darien Lake goals and policies. ESSENTIAL FUNCTIONS: Ensure guest comfort and satisfaction by promptly and effectively cleaning guest rooms, cabins, rv rentals, glamping...
-
Darien Center, United States Six Flags Darien Lake Full timePOSITION OVERVIEW: Ensure guest satisfaction through room cleanliness, responsiveness to guest needs, and always maintaining a guest focus. Implement the Accommodations Department and Darien Lake goals and policies. ESSENTIAL FUNCTIONS: Ensure guest comfort and satisfaction by promptly and effectively cleaning guest rooms, cabins, rv rentals, glamping tents...
-
Darien Center, United States Six Flags Darien Lake Full timeJob DescriptionPOSITION OVERVIEW: Ensure guest satisfaction through room cleanliness, responsiveness to guest needs, and always maintaining a guest focus. Implement the Accommodations Department and Darien Lake goals and policies. ESSENTIAL FUNCTIONS:Ensure guest comfort and satisfaction by promptly and effectively cleaning guest rooms, cabins, rv rentals,...
-
Darien Center, United States Six Flags Darien Lake Full timePOSITION OVERVIEW: Ensure guest satisfaction through campground and bath-house cleanliness, responsiveness to guest needs, and always maintaining a guest focus. Implement the Accommodations Department and Darien Lake goals and policies. ESSENTIAL FUNCTIONS: Ensure guest comfort and satisfaction by promptly and effectively cleaning camp sites, bath-houses...
-
Darien Center, United States Six Flags Darien Lake Full timePOSITION OVERVIEW: Ensure guest satisfaction through campground and bath-house cleanliness, responsiveness to guest needs, and always maintaining a guest focus. Implement the Accommodations Department and Darien Lake goals and policies. ESSENTIAL FUNCTIONS: Ensure guest comfort and satisfaction by promptly and effectively cleaning camp sites, bath-houses...
