Patient Coordinator

2 weeks ago

Pembroke, United States South Shore Health Full time

**Job Description Summary**

Acts as the initial point of contact for all patients, schedules appointments, registers and orients all new patients, submits patient information, coding and billing for services provided. This position is responsible for providing excellent customer service and compassionate care.

**1 - CUSTOMER SERVICE/CHECK -IN**
**Greets and acknowledges all patients and visitors, both in office and on telephone, with professionalism and directs to appropriate services.**

a. Acts as a positive role model to other staff, encouraging others to interact with customers, engage in conversation and express interest

b. Proactively greets customers by name and with individualized interest

c. Follows through on messages to be sure to keep entire team informed of issues as needed

d. Independently initiates and follows through with service recovery process while keeping all team members informed as needed

e. Monitors patient flow and attendance throughout the day frequently checking the waiting area and keeping patients informed of delays as needed

f. Acknowledges customer arrival at the desk promptly and courteously

g. Fosters a pleasant and professional office environment in keeping with Culture of Service Excellence standards

i. Answers telephones by the third ring, using department accepted greeting and in professional tone in accordance with the hospital’s telephone etiquette standards

j. Checks phone messages each hour and responds to call within same business day

**2 - PRE-REGISTRATION AND REGISTRATION**

**Completes pre-registrations and registrations with respect for patient privacy, and understands the impact of data accuracy on hospital operations.**

a. Ensures complete collection of referral information, including accurate patient demographics per department standard.

b. Ensures accurate registration of insurance information and communicates to patient in a confidential manner.

c. Completes registration and data entry of admission by selecting correct MR number and account number.

d. Demonstrates ability to determine acceptability of physician’s order with regard to clarity of diagnosis, appropriateness of discipline ordered, appropriate date, treatment plan in accordance with injury and initiates process to obtain corrected order

e. Demonstrates independence, proficiency and accuracy with admission process, ensuring regulation compliance

f. Orients new patients to essential program guidelines and expectations (Cancellation and no shows policy, copayment, etc.)

g. Informs patient of their rights and responsibilities, HIPPA and completes all required documentation for a complete registration

h. Accurately prepares new patient chart according to departmental standard.

i. Consistently and independently detects and corrects errors in patient charts according to department standards

j. Actively seeks out opportunity to act as a mentor to other staff with regard to pre -registration and registration process accuracy

**3 - SCHEDULING APPOINTMENTS**

**Schedules rehabilitation appointments in an efficient, coordinated, integrated manner to maximize optimal utilization of resources and patient access to services.**

a. Accurately and efficiently able to link cases from Codonix system

b. Communicates with all appropriate staff in a timely manner any conflicts or difficulty scheduling visits

c. Consistently cooperates team wide to meet any scheduling needs

**4 - CO-PAYMENT COLLECTION**

**Adheres to department standards for timely collection of co-payment, completing all documentation and delivery according to department standard**

a. Actively pursues co-payment at time of visit through use of scripting as established by department standard
b. Consistently identifies and corrects errors in co-payment ledger for accurate delivery to cashier

**5 - DAILY ASSIGNMENTS AND LONG TERM PROJECTS**

**Works independently to complete daily assignments by the end of the shift and long term assignments by deadline established**

a. Efficiently manages work schedule to accomplish assignments and activities before deadline

b. Works independently with infrequent need for supervision

c. Informs supervisor when not able to meet deadline

**6 - TECHNOLOGY**:
**Embraces technological solutions to work processes and practices**

b. Accepts changing environment as technology advances, willing to learn new techniques and equipment

c. Receptive to changes in department work processes and practices

d. Seeks appropriate guidance for new techniques

e. Offers suggestions for change to improve department

f. Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the

organization.

g. Embraces technological advances that allow us to communicate information effectively and efficiently based on role.

**7 - PATIENT INTERACTION**:
**Staff will work to enhance the patient exper

  • Treatment Coordinator

    2 weeks ago

    Pembroke Pines, United States Dental Care Alliance Full time

    (Essential Functions - - ): - Patient Consultations: Conduct initial consultations with new patients to gather comprehensive medical and dental histories, address patient concerns, and introduce the practice's policies and services. - Patient Advocac Treatment, Coordinator, Financial, Insurance, Dental, Healthcare, Communication

  • MDS Coordinator

    3 weeks ago

    Pembroke, United States Pembroke Center Full time

    Pembroke Center is hiring a Full-time Registered Nurse for aMDS to join our teamMonday - Friday 8am to 5pm!!!Benefits*Nursing Student Loan Debt Repayment and Tuition Assistance*Variable compensation plans*Tuition, Travel, and Wireless Service Discounts*Employee Assistance Program to support mental health*Employee Foundation to assist financially with...

  • MDS Coordinator

    7 days ago

    Pembroke, United States Genesis Healthcare Services Full time

    Pembroke Center is hiring a Full-time Registered Nurse for a MDS to join our team Monday - Friday 8am to 5pm!!! Benefits Nursing Student Loan Debt Repayment and Tuition Assistance Variable compensation plans Tuition, Travel, and Wireless Service Discounts Employee Assistance Program to support mental health Employee Foundation to assist financially with...

  • MDS Coordinator

    3 weeks ago

    Pembroke, United States Pembroke Center - Pembroke, NC Full time

    Pembroke Center is hiring a Full-time Registered Nurse for aMDS to join our team Monday - Friday 8am to 5pm!!!  Benefits*Nursing Student Loan Debt Repayment and Tuition Assistance*Variable compensation plans*Tuition, Travel, and Wireless Service Discounts*Employee Assistance Program to support mental health*Employee Foundation to assist financially with...

  • Clinical Education/Training Coordinator

    6 days ago

    Pembroke, United States Southeastern Integrated Care LLC Full time

    Job DescriptionJob DescriptionSummary: The Clinical Education/Training Coordinator is an integral part of the treatment team, aligns themselves with the treatment team providers, and provide excellent training and learning experiences for staff. The coordinator has a comprehensive understanding of behavioral health and substance use disorder services,...

  • Front Office Coordinator

    2 days ago

    Pembroke Pines, United States MyCare Medical Group Full time

    Job DescriptionJob DescriptionJob SummaryThe Front Office Coordinator would be responsible for greeting all patients and clinic visitors in a friendly manner, directing them to the appropriate location, and providing general information about the office. The front office activities include receptionist tasks, check-in & check-out processes and referral...

  • Wound Care Coordinator

    2 weeks ago

    Pembroke, United States Pembroke Center Full time

    Pembroke Center is hiring a Full-time Registered Nurse for aWound Care – Skin Lead to join our teamMonday - Friday 8am to 5pm!!!Benefits*Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off*Variable compensation plans*Diverse, Equitable and Inclusive (DEI) workplace with DEI committee. DEI is a part of our company's DNA.*Nursing Student...

  • Wound Care Coordinator

    4 weeks ago

    Pembroke, United States Pembroke Center Full time

    Pembroke Center is hiring a Full-time Registered Nurse for aWound Care – Skin Lead to join our teamMonday - Friday 8am to 5pm!!!Benefits*Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off*Variable compensation plans*Diverse, Equitable and Inclusive (DEI) workplace with DEI committee. DEI is a part of our company's DNA.*Nursing Student...

  • Wound Care Coordinator

    6 days ago

    Pembroke, United States Genesis Healthcare Services Full time

    Pembroke Center is hiring a Full-time Registered Nurse for a Wound Care – Skin Lead to join our team Monday - Friday 8am to 5pm!!! Benefits Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off *Variable compensation plans Diverse, Equitable and Inclusive (DEI) workplace with DEI committee. DEI is a part of our company's DNA. Nursing...

  • Dental Treatment Coordinator

    2 weeks ago

    Pembroke Pines, United States Sage Dental Full time

    Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next...

  • Wound Care Coordinator, Registered Nurse

    3 weeks ago

    Pembroke, United States PEMBROKE CENTER Full time

    Pembroke Center is hiring a Full-time Registered Nurse for a Wound Care - Skin Lead to join our team Monday - Friday 8am to 5pm! Benefits*Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off *Variable compensation plans*Diverse, Equitable and Inclusive (DEI) workplace with DEI committee. DEI is a part of our company's DNA.*Nursing...

  • Orthodontic Treatment Plan Coordinator

    2 weeks ago

    Pembroke Pines, United States Sage Dental Full time

    Why Choose Sage:Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to...

  • Infusion Coordinator/Medical Assistant

    1 month ago

    Pembroke Pines, United States Institute for Rheumatology & Integrative Medicine Full time

    Job DescriptionJob DescriptionInfusion Coordinator/ Medical AssistantHighly successful South Florida medical practice offers an exciting opportunity for an Infusion Coordinator/Medical Assistant.  Must be experienced in medical field and motivated.  We thrive in a cooperative team environment and are seeking an employee with the ability to multitask, pay...

  • Orthodontic Treatment Plan Coordinator

    2 weeks ago

    Pembroke Pines, United States Sage Dental Full time

    Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next...

  • Front Desk Coordinator

    6 days ago

    Pembroke Pines, United States Akumin Inc. Full time

    The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. Ensures documentation and patient records are prepared and organized. Ensures patients have a clear understanding of what to expect during and after their appointment. Specific duties include, but are not...

  • Wound Care Coordinator

    3 weeks ago

    Pembroke, United States Pembroke Center - Pembroke, NC Full time

    Pembroke Center is hiring a Full-time Registered Nurse for aWound Care – Skin Lead to join our team Monday - Friday 8am to 5pm!!!   Benefits*Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off *Variable compensation plans*Diverse, Equitable and Inclusive (DEI) workplace with DEI committee. DEI is a part of our company's DNA.*Nursing...

  • Sedation Front Desk Coordinator

    2 weeks ago

    Pembroke Pines, United States D4C Dental Brands Full time

    American Pediatric Dental Group is thrilled to announce an exciting opportunity for a Front Desk Coordinator to join our Sedation Center! As the primary liaison for all front office functions, this role plays a crucial part in ensuring exceptional patient care. The Front Desk Coordinator must prioritize the needs of patients, parents, and guardians above all...

  • Sedation Front Desk Coordinator

    3 weeks ago

    Pembroke Pines, United States D4C Dental Brands Full time

    American Pediatric Dental Group is thrilled to announce an exciting opportunity for a Front Desk Coordinator to join our Sedation Center! As the primary liaison for all front office functions, this role plays a crucial part in ensuring exceptional patient care. The Front Desk Coordinator must prioritize the needs of patients, parents, and guardians above all...

  • Security Special Project Coordinator

    1 month ago

    Pembroke Pines, United States Memorial Healthcare System Full time

    At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. **Summary**: Assists with special projects for assigned areas or...

  • Wound Care Coordinator

    3 weeks ago

    Pembroke, United States PEMBROKE CENTER Full time

    Pembroke Center is hiring a Full-time Registered Nurse for a Wound Care - Skin Lead to join our team Monday - Friday 8am to 5pm Benefits Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off Variable compensation plans Diverse, Equitable and Inclusive (DEI) workplace with DEI committee. DEI is a part of our company's DNA. Nursing...