Customer Service Specialist
2 weeks ago
**About us**
Teddy Mountain®, the Global leading provider of DIY Interactive Plush Toys is searching for a Customer Service Specialist to develop best practice support services utilizing Zendesk Web Support and Magento e-Commerce business systems with our Customers. Teddy Mountain is a unique opportunity with a small Customer Sales and Support Team offering a highly flexibile and motivating environment of growth.
Job Overview: We are seeking a highly motivated and experienced Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for first level communications and processing of online wholesale orders, customer inquiries, and ensuring exceptional service to our clients.
Responsibilities: - First level wholesale order processing and support - Develop Customer Service protocols utilizing Zendesk software. - Handle escalated customer inquiries and complaints - Analyze customer feedback and implement improvements to enhance the customer experienceDevelop and implement strategies to achieve sales targets - Proven track record in delivering exceptional customer service
Dynamic Team Sales Targets - Additional Monthly & Annual Team Bonus Incentives
Pay: $45,000.00 - $65,000.00 per year
Schedule:
- 8 hour shift
**Experience**:
- Customer service: 5 years (required)
Ability to Relocate:
- Kissimmee, FL 34741: Relocate before starting work (required)
Work Location: In person
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