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Program Support Assistant

1 month ago

Albany, United States US Assistant Secretary for Housing-Federal Housing Commissioner Full time

**Duties**:
As a **Program Support Assistant**, you will:

- Assist the Branch Chief, servicing and technical staff in matters pertaining to the Federal Claims Collection Act of 1966, as amended; the Debt Collection Act of 1982, and the Debt Collection Improvement Act of 1996. In this regard, the incumbent is also required to have a working knowledge of applicable handbooks, program policies and procedures governing a wide variety of program activities that require processing review and action.
- Act as the control point for servicing and technical staff in coordinating and tracking actions initiated and completed by maintaining the appropriate tracking, follow-up, and suspense registers, logs and reports. Keep appropriate staff informed on these matters by providing regular reports of status with alerts of any activities or problems requiring resolution.
- Review all incoming submissions from program participants and others for completeness as to information and/or materials requested and required. Log submissions as necessary and refers to appropriate staff for review and action. Submissions are referred with background and supporting documentation, as required.

**Requirements**:
**Conditions of Employment**:
The official duty station for this position will be in **Albany, New York**. Failure to report to duty at this location may be grounds for a disciplinary action, including removal.

**Key Requirements**:

- Must be U.S. Citizen or U.S. National.
- A one year probationary period may be required.
- Must successfully complete a background investigation.
- Public Trust - Background Investigation will be required.
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form i-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Please refer to "Additional Information Section for additional Conditions of Employment."

**Qualifications**:
You must meet the following requirements by the closing date of this announcement.
- Maintaining filing systems, including receiving, reviewing, logging and processing financial information, documents and reports; AND
- Preparing correspondence, responding to routine non-technical inquiries and providing routine general program information; AND
- Utilizing standard computer software such as Microsoft Office Word, Excel and Outlook or similar.
- Preparing correspondence, responding to technical inquiries and providing technical program information; AND
- Utilizing standard computer software such as Microsoft Office Word, Excel, Access and Outlook or similar; AND
- Providing financial-related customer service to both external and internal clients.

Experience may have been gained in either the public, private sector or** **volunteer service**. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.

**Education**:
This job does not have an education qualification requirement.

**Additional information**:
**OTHER INFORMATION**:

- We may select from this announcement or any other source to fill one or more vacancies.
- Relocation expenses will not be paid.
- Relocation incentive will not be paid.
- Recruitment incentive will not be paid.
- This is a **bargaining **unit position.
- This position is **Non-Exempt **from the Fair Labor Standards Act (FLSA).
- HUD offers alternative and flexible work schedules.

**CONDITIONS OF EMPLOYMENT (CONTINUED)**:

- Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

**How You Will Be Evaluated**:
You will be evaluated for this job based on how well you meet the qualifications above.

Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category.

Qualified preference-eligibles with a compensable service-c

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