Branch Manager
3 weeks ago
Company: GenServe LLC
Mission: Deliver timely, high quality and profitable backup generator services to GenServe customers
About Us: GenServe LLC is the largest independent provider of scheduled and emergency power generator maintenance, repair and sales in the North Atlantic region serving primarily commercial customers in a variety of industries. The company’s extensive service platform positions it as a one-stop-shop for all generator needs. Established in 1990, the Company has the largest team of Electrical Generating Systems Association certified technicians in the Northeast. GenServe is headquartered in Plainview, NY and is a portfolio company of GenNx360 Capital Partners.
Position: Branch Manager
**Responsibilities**:
- Establishes positive and professional working relationships with key customers
- Manage monthly population of dispatch board and daily dispatch board
- Measures, reviews, and maintains superior customer satisfaction levels
- Monitor jobs awaiting parts and ensure they are scheduled when parts arrive
- Monthly meeting on branch performance
- Oversee response to after-hours call and ensure timely customer service
- Manages profitability of equipment sales, rentals and major repairs that require branch approvals
- Encourage a culture of customer service; recruit, develop, motivate, and retain high quality customer service generator technicians
Key Qualifications:
- Supervising others
- Strong communication skills
- Organized
- Detail Orientated
- Manage performance
- Delegation
- Problem solving
- Understanding of generator, engine, and electrical systems
Pay: $113,000.00 - $118,000.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- Monday to Friday
- Overtime
- Weekends as needed
Supplemental pay types:
- Bonus opportunities
Ability to Relocate:
- Coral Springs, FL 33065: Relocate before starting work (required)
Work Location: In person
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