Regional Operations Manager

3 weeks ago

Houston, United States Dript IV Therapy Full time

**Job Summary**:
Under the supervision of the VP of Business Development, the Regional Operations Manager (ROM) is responsible for overseeing business development tactics, both for new and existing clients at Dript IV. The experienced and dynamic ROM spearheads the growth and expansion of our business within the designated region. The ROM will be responsible for adding new business and driving client acquisition, fostering strong client relations, boosting census growth, engaging with physicians, and managing regional and executive-level relationships.

Additionally, account management, supporting & managing clinics is core to the ROM position. Included in those areas are managing client relationships, overseeing routine issues, and ensuring client needs are understood and satisfied. The ROM must be client focused to build trust and have strong communication to provide effective solutions and quality client care. The ROM facilitates communication between clients and Dript’s Executive team, ensuring a positive clear expectation of services and needs of both parties.

**Duties/Responsibilities**:
**Business Growth Strategy**:

- Develop and implement comprehensive business development strategies to drive revenue growth.
- Identify and pursue new business opportunities, markets, and new potential clients.
- Lead efforts to acquire new clients and expand our customer base.

**Client / Account Management**:

- “Rollout Certification” - being able to implement program with finesse and detail. Including all workflow and checklist completed.
- The ability to custom tailor rollouts and support based on the needs of each client.
- Build and nurture strong relationships with existing clients, ensuring high satisfaction and retention.
- Collaborate with the marketing team to create impactful campaigns and promotions.
- Support the implementation process for new clients, ensuring a smooth and efficient onboarding experience.
- Collaborate with cross-functional teams to understand client needs and tailor solutions that align with their requirements.
- Establish and maintain strong client relationships, serving as the primary point of contact during the onboarding phase.
- Schedules clinics and manage clinic calendars (internally and externally)
- Communication expectations with Accounts - pre/post
- Manage Workplan with detailed market analysis
- Know and understand the geographic elements of specific market and book of business, assisting in efficiently conducting services.
- Regular and routine sit visits, maintaining and establishing high quality relationships spanning the facility IDT’s.
- Dependability and timely follow through on assigned projects and initiatives.
- Curate and establish strong book of business contacts and relationships for the organization
- Hand-Off: Develops and manages strong communication and transferring of clients through the onboarding process to ensure successful launch and colleagues’ success.

**Census Growth**:

- Implement initiatives to increase the number of patients served, focusing on expanding market share and optimize program utilization.
- Work closely with operational teams to grow census in low performing facilities and clients.

**Physician Engagement**:

- Establish and maintain strong relationships with physicians and healthcare professionals in the region.
- Collaborate with medical professionals to enhance service offerings and ensure alignment with healthcare standards.
- Present Data at QAPI and periodic corporate review with clients

**Regional and Executive-Level Relationship Management**:

- Cultivate and manage relationships with key stakeholders, including regional partners and executives.
- Act as the primary liaison between the regional office and the corporate headquarters.
- Provide regular updates and reports on regional business development activities to the executive team.
- Problem solving and account retention during challenges and barriers.

**Performance Metrics and Reporting**:

- Establish key performance indicators (KPIs) to measure the success of market development initiatives, client onboarding, and office/inventory management.
- Generate regular reports and insights for executive leadership, providing a comprehensive overview of progress, challenges, and opportunities.

**JOB EXPECTATION**:

- 50% dedicated around New business development
- 50% dedicated around existing business development / census growth
- QBR / QAPI and Physician & provider mgmt.
- Regional and corporate relationship mgmt.
- Facility leadership education and support

Percentages are not definitive but estimated in terms of workload focus and will be routinely reviewed and audited based on the needs of the organization and growth.

**REQUIRED SKILLS/ABILITIES**:

- Experience driving significant revenue and profit.
- Long Term Care experience preferred.
- Deep, demonstrable understanding of marketing strategy development, execution for new and existing company brand, an

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