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Call Center Agent

3 months ago

Fairfax, United States Innopas Full time

We are seeking a talented and customer-focused Call Center Agent to join our team. As a Call Center Agent, you will be responsible for answering incoming calls, assisting customers with their inquiries, and providing exceptional service. In this role, you will have the opportunity to interact with a diverse range of individuals and use your problem-solving skills to address customer concerns. If you are a great communicator with a passion for helping others, we would love to hear from you

**Responsibilities**:

- Respond to incoming calls from customers and provide prompt and efficient service
- Listen to customer inquiries and address their concerns in a professional and respectful manner
- Use appropriate systems and tools to input and maintain accurate customer information
- Provide product and service information to customers
- Identify and escalate unresolved issues to the appropriate department for further assistance
- Verify and update customer account information as needed
- Follow up with customers to ensure their satisfaction and resolve any outstanding concerns
- Adhere to call center scripts and guidelines to ensure consistency and quality of service

**Requirements**:

- High school diploma or equivalent
- Previous experience in a customer service role preferred
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to work effectively in a fast-paced and dynamic environment
- Strong attention to detail and accuracy
- Proficient in computer skills, including navigating multiple systems and databases
- Availability to work flexible hours, including nights, weekends, and holidays