Service Supervisor-gas Compression

2 weeks ago

Houston, United States Enerflex Ltd Full time

**Summary**:
This position is responsible for supervising and scheduling all aspects of process field operations within an (possible multi state) Area, including safety and regulatory compliance, staffing, employee development, and assisting in ensuring that all Area revenue service, gross margin goals are achieved/exceeded. Other duties include but are not limited to, enforcing company standards and procedures, ensuring overall operational efficiencies, customer service, oversight of the quality of service provided, and assisting with process field service projects including commissioning, troubleshooting, diagnostics, and repairing systems associated with Gas Compression systems or Refrigeration and Natural Gas processing systems.

**Principle Responsibilities and Duties**:

- Work directly with the local Branch Manager in coordinating the activities of all Technicians assigned to the area, including supervising, assisting, and monitoring their work / job assignments.
- Ensure Technician assignments are efficiently organized in order to minimize driving and response time.
- Assist with training Technicians in technical/service competencies as well as the processing of all required documentation and oversee major repair decisions.
- Monitor unplanned service call frequency, vehicle maintenance expenses, and review all field service reports.
- Ensure that the appropriate environmental/safety accommodations and precautions are implemented and followed.
- Communicate regularly with the Branch Manager on the status of Area personnel, staffing levels, productivity, and any developments regarding service issues or customer concerns.
- Respond to customer requests and address customer needs proactively while representing the company in a professional manner at all times; develop and maintain internal as well as external customer relationships.
- Encourage, develop, and ensure a safe work environment.
- Other duties assigned by manager.

**Supervisory Responsibilities**:

- Directly, as well as, indirectly manages employees in accordance with the EFX policies and applicable laws.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Scope may include supervision of direct reports as well as indirect supervision of their direct reports.

**Qualifications**:

- High school diploma or general education degree (GED) and advanced vocational/technical training
- Must have 15+ years applicable experience.
- Must have proof of certification from CAT/ Waukesha (or equivalent) to:

- CAT Gas I & II
- CAT Electrical
- Ariel Basic and Mechanical
- CAT 3500 ADEM III & 3500ULB
- Waukesha VHP
- CAT 3600 ADEM III & Master Mechanic
- CAT Failure Analysis
- Waukesha 9390
- Must also stay current on all updated OEM model specific training
- Must be able to pass a pre-employment drug screen, background check and post offer physical testing
- Must have a valid motor vehicle driver’s license
- Must be able demonstrate an ability to learn in both a hands-on and classroom setting
- Must be proficient with a personal computer and common applicable functions/programs (Word, Excel, and Outlook)
- Knowledge and ability to accurately complete advanced level maintenance, repairs, and installation activities unassisted
- Strong mechanical and electrical abilities with knowledge and experience to perform complex service, installation and maintenance tasks
- Extensive electrical /control panel knowledge and capable of reading schematics, troubleshooting, installation, and diagnostics of all major OEM panels (Murphy, Altronic, Alan Bradley)
- Understand install and tune all major systems controls related to compressor packages and supplied off skid equipment
- Must have his/her own tools of the trade (With exceptions of specialty or OEM specific diagnostic equipment)
- Must be able to use CAT ET or equivalent for other OEM’s
- Interpret Compressor Performance and calculate engine horsepower
- Know and understand how to use CAT Gas Engine Rating Pro (GERP)
- Understand and be capable of tune engines to meet proper engine performance and emissions
- Capable of accurately operating emissions test equipment (Testo, ECOM)
- Ability to lead and perform overhauls, new unit installations, startups, and diagnostics on all major OEM’s independently
- Ability to provide preventative and corrective field mechanical service on gas compression, and/or production equipment on site at end user locations
- Ability to teach and demonstrate knowledge of proper purging and loading practices/procedures
- Ability to identify and Stop activities that are unsafe for personnel or the environment when they occur or about to occur
- Advanced understanding of Gas & Oil properties, conditions, and theories
- Advanced understanding of Compressor and Production Equipment types, models, and theory of operati

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